WiLife V2.1 manual Setup Problems

Troubleshooting WiLife User Guide

Installation Problem Camera suction cup comes free from the window

Setup Problems

Setup Problem After a few minutes or even seconds Command Center drops my camera

The cable connecting the camera to the power supply is too short

My primary camera is shown in the second camera position

My cameras are recording too frequently

My camera is not following my recording schedule

I do not know my SMTP account information

My alert e-mails are being rejected because of size

Iam getting too many e-mail messages

Solution

∙ Clean the window to ensure an airtight fit.

∙ With your fingertip, place a very light layer of vegetable or olive oil around the edge of ∙ the suction cup.

Always use the strain relief mini-suction cup for added safety by attaching it to the glass and cable.

Solution

∙ On older machines (pre 2001), some USB sockets may be underpowered or incompatible with the USB 1.1 standard. Upgrade your computer by adding a USB 2.0

∙ card or hub.

Check your firewall settings. Some firewalls close communications after a few seconds ∙ of operations.

You may purchase a longer Ethernet cable or Ethernet Cable Coupler at our online ∙ accessory store.

Purchase a standard CAT5e Ethernet cable from you local computer accessory retailer (up to 80 feet). (Note: crossover CAT5 cables will not work with our system.)

From the Live Mode, click on a video panel and drag it to the panel you want it to display. This rearranges camera order.

∙ Reduce camera motion Sensitivity on the Setup>Recording dialog. ∙ Reduce the size or number of motion zones.

∙ Ensure the camera ON/OFF button on the main screen is ON. ∙ Verify that your computer clock is correct.

∙ Check your recording schedule to validate the days-of-the-week and times. Remember ∙ 12AM is midnight, not noon.

Check your recording schedules to ensure you do not have overlapping schedules that ∙ conflict.

Contact your e-mail provider for details on connecting to their SMTP server. You can ∙ usually find this information on your e-mail provider’s Internet support page.

Create a new e-mail account using gMail or other e-mail services that supports SMTP (www.gmail.com).

Most e-mail providers limit the maximum size of e-mails and limit the cumulative size of all e-mails in your system.

∙ Delete or archive outdated e-mails from your system.

∙ Contact your e-mail vendor to have them configure your account for larger e-mail ∙ messages.

Select a smaller alert message type. The “Send Text Message” is smallest and the “Send Video Frame” e-mail is usually about 50KB.

Command Center sends an e-mail alert when a camera detects motion and the length of the motion meets or exceeds your settings. To reduce the number of messages, you can:

∙ Reduce recording events by reducing motion sensitivity or changing motion zones on ∙ the Setup>Recording dialog.

∙ Increase the Minimum Motion time on the Setup>E-mail dialog. Increase the Maximum Frequency time on the Setup > E-mail dialog.

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