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Troubleshooting

User Guide

Troubleshooting

We expect that you will rarely have problems with your WiLife system. However, in the event of a problem, you will find solutions to those issues here. You can also find additional resources at www.wilife.com/support. Below you will find specific tables directed at solving Installation, Configuration, Maintenance and other problems. Choose the one that best fits your circumstance.

STOP – DO NOT RETURN THE CAMERA KIT TO YOUR RETAILER

We are ready to help you get the most benefit from your WiLife system! If you have any questions about setup or operation, please visit our online support site or call our toll-free line.

If one of these solutions does not solve your problem, please contact WiLife Customer Support and we will gladly assist you. You can contact us using our web form, available on our website at www.wilife.com/support > Knowledge Base and Contact Support. You may also call 888-GOWILIFE (888-469-4543).

Installation Problems

Installation Problem Setup does not automatically run when inserting the CD

Command Center does not automatically find my cameras

My cameras appear for a few seconds an then go away

∙ Ensure that the CD label is facing up. Solution

∙ Open the CD from My Computer and double-click the autorun.exe program.

∙ Check the CD for scratches or flaws. If you found problems, call WiLife support for a ∙ replacement.

∙ Reset the camera by unplugging the power supply and then replugging it in to the wall. Verify that the camera power supply and the USB receiver have power by checking if

∙ the status lights have power.

Verify that the camera power supply and the USB receiver are plugged directly into a ∙ power outlet and not a power strip or UPS.

∙ Ensure the Ethernet cable between the camera and power supply is secure. ∙ Ensure the USB receiver is plugged securely into the PC.

Verify that you have properly configured any PC firewalls by reviewing the chapter on ∙ Configuring Your PC Firewall.

∙ Close other applications that may be interfering with Command Center. ∙ Test another outlet for your camera, perhaps one closer to your PC.

∙ Click the Rediscover button on the Setup>Advanced dialog.

∙ Verify that the cam ra ON/OFF button on the main window is set to ON.

Refresh your environment. To do this, 1) restart you computer, 2) reset your USB by removing and reconnecting the USB-to-PC cable, and 3) reset your cameras by

∙ unplugging and re-plugging them into the power outlet.

Verify that your powerline network has proper IP address setup. If you have been running Command Center V1.4, this will be an IP address of 169.254.X.X. After you have installed and run Command Center V1.5, your Command Center USB adapter should have two network addresses: 172.X.X.X and 169.X.X.X (seen via the Advance button in Network Connections / TCP/IP Properties of Windows Control Panel).

This problem is most commonly caused by a USB socket that is underpowered. These sockets do not provide the electricity necessary to power the WiLife receiver. This is most common in PC’s built prior to 2001. You have two options:

∙ Add a new USB 2.0 card to your PC or laptop.

∙ Add a powered USB hub between your USB socket and the WiLife USB receiver.

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WiLife V2.1 manual Troubleshooting, Installation Problems
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V2.1 specifications

WiLife V2.1 is an innovative home security system that has emerged as a reliable choice for individuals and families looking to enhance their home safety. This advanced version builds on its predecessors by integrating cutting-edge technology with user-friendly features designed for everyday use.

One of the main characteristics of WiLife V2.1 is its seamless wireless connectivity, which enables users to monitor their homes in real-time from anywhere in the world. The system uses advanced Wi-Fi protocols to transmit video feeds and notifications directly to smartphones, tablets, and computers, ensuring that you can stay informed about what's happening at your property no matter where you are.

The WiLife V2.1 features high-definition video recording capabilities, with options for both 720p and 1080p resolution. This allows for crystal-clear images and videos, which are essential when identifying faces or license plates. Additionally, the system is equipped with infrared night vision technology. This feature ensures that your property is monitored even in low-light conditions, providing you with 24/7 surveillance.

Another key element of the WiLife V2.1 is its customizable motion detection system. The sensors can be adjusted according to your specific needs, allowing you to set zones for monitoring. This helps reduce false alarms caused by pets or passing vehicles. When motion is detected, users receive immediate alerts via push notifications, enabling them to respond quickly to any potential security threats.

Furthermore, the WiLife V2.1 offers cloud storage options, ensuring that all recorded footage is securely stored and accessible on-demand. This eliminates the risk of losing crucial evidence in the event of a theft or incident, as users can easily retrieve and share the footage with authorities.

Installation is also made easy with the WiLife V2.1. The system is designed for quick and hassle-free setup, often requiring no more than a smartphone app and an internet connection. This user-friendly approach appeals to many consumers who may lack technical expertise.

In summary, the WiLife V2.1 is a robust home security solution that combines high-definition video recording, advanced motion detection, and easy cloud access. Its wireless capabilities and user-friendly design make it a top contender for anyone looking to secure their home effectively. With its innovative features and technologies, WiLife V2.1 represents a significant advancement in the realm of home security systems.
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