Winegard RM-9946, RM-9947 operation manual Troubleshooting tips

Troubleshooting tips

1.Check fuse on supply circuit (power source for system). If +12 VDC is present, check the mo- torized unit on roof. Remove white plastic cover on the mount. Remove electronics housing cover and check the main board, J8 connector, for +12 VDC and ground. If there is voltage present and the cable harness is not

damaged, contact Winegard Technical Ser- vices at 800/788-4417.

2.Check the 8-conductor RJ-45 telephone type cable at each end. Look for corrosion or cable damage. This cable is specifically configured. Do not use computer networking type adapt- ers or cables. For replacement, contact Winegard Technical Services.

3.Check for obstructions — trees, buildings, signs, hills or anything that would block the view of the southwest sky.

4.This system has auto-diagnosis for LNBF voltage and will warn you if there is a loss of voltage to the LNBF circuit. If you have no signal from any satellite, make sure this message is not displayed on the wall plate controller. If the message is displayed (“Caution no LNBF power”), check each end of the RG-6 coax cable to make sure there is a good connection. Unscrew connector and be sure the center wire extends 1/8” from connector (should not

be too short). Be sure it is connected to “Satellite in” on the receiver. Receiver must be plugged in. There may also be a break in

the cable.

5.Check unit on roof for obstructions (tree limbs, etc.). Make sure the cable harness is not too

tight when unit tries to stow, or that the cable harness may be snagging on another object

on the roof. If the problem is not obvious, contact your dealer for repair.

6.On the roof, check the voltage at the unit with a voltage meter set to DC voltage settings. Check specifications in the Parts/Specifica- tions section for proper voltage range.

NOTE: Wiring: Red = +12 VDC operating voltage; Orange = Ignition; Black = Ground.

7.This system is designed to find three digital satellites to function correctly. During the qualify process, it may stop on an incorrect satellite briefly. Or you may have obstructions in the southern sky that would prevent the “System qualify” on all three satellites.

8.Check coax cable on each end for a bad connector at “Receiver out to TV”, and the back of the television, VCR or video selector box (this depends on how your system is set up). Because

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the digital signal your system receives is either on or off (no inbetween), snow or poor reception on your TV set is related to the signal it receives after the receiver sends it to the television.

9.You may have a defective receiver. Contact place of purchase or your satellite service provider: DIRECTV at 1/800-DIRECTV, DISH Network at 1/800-333-DISH, ExpressVu - 1-888-SKYDISH.

10.If you have just installed your receiver and haven’t completed your setup/activation, this is the only channel you’ll receive. You must have the receiver turned on and the dish aimed at the correct satellite before you call your provider for activation. The activation signal will come from the satellite to your receiver. Any questions can be answered by your service provider, or consult your receiver manual.

11.Your system may be set to receive from the wrong satellite. Turn the system off at the wall plate control- ler and then back on. After GPS is acquired, the display will show the satellite selection menu. After the system has properly qualified the satellites needed, you may select a different satellite. Be sure the system is set for the correct satellite for your receiver (see page 6, Operating section). Check your

receiver manual for satellite selection information.

12.DO NOT FORCE DOWN. If there is no obvious problem, see D, page 16 and remove the four screw head bolts holding the backup frame to pivot shaft and coax from LNBF at the LNBF for travel. Cut tie wrap. DO NOT drive with the dish in the up position! After

the dish backup frame has been removed, return to place of purchase or call Winegard for your nearest service center.

13.Signal interruptions may occur during heavy cloud cover and/or rain, interfering with the search process

and causing loss of signal. This is temporary! Begin your search again when weather conditions improve.

If you were watching the programming from the desired satellite, your picture will automatically return

when weather improves.

IF YOU HAVE AN UNSUCCESSFUL SEARCH, these messages will appear.

1.The Winegard logo briefly appears on the display.

2.“Acquiring GPS” appears and remains until the system acquires the GPS signal.

3.“Searching for sat” is displayed, followed by “Determining sat location.”

4.“Can you see the show?” is displayed. Press ENTER for Yes, CANCEL for No.

5.If no, “Do you know sat location?” is displayed. Press ENTER for yes, CANCEL for No.

6.If yes, “Pick a sat < >” is displayed. If no, “Unable to find sat” is displayed. See “Dish Blockage” in your owner’s manual.