Wyse Technology wyse vx0le conversion to thinos manual inetpub\ftproot\rapport\tools\sa\logs

14	Appendix B
Problem		Solution
When attempting to image a cloud		Use the following:
client you receive an Illegal TFTP		• If this is the first you are attempting to image using Wyse
operation error message.		Simple Imager, more than likely this is an installation

problem. Review the Wyse Simple Imager installation section and verify the installation process.

• If Wyse Simple Imager worked correctly in the past, try re-imaging a different cloud client. If the issue is resolved, you have a hardware problem and will need to send the defective cloud client to the Wyse service department for repair (see "Wyse Technical Support").

When attempting to image a cloud client you receive a Boot file not found message.

If you have a VPN client installed on the Wyse Simple Imager server, remove it and try again.

Obtaining File not found error	Verify that your default FTP server address is set correctly using
messages.	the IIS Administration utility (see Microsoft documentation).
You are not obtaining an IP Address.	In any case where you are not obtaining an IP Address, verify
	that the router DHCP server is up and running (see your router
	documentation to fix the problem).

You are obtaining a PXE-E78error on the cloud client and cannot re-image.

PXE-E78means Unable to locate boot server. The most common cause of this is when the Wyse Simple Imager server is installed by itself with no router running DHCP connected to the Wyse Simple Imager server. In such a case, you receive a loopback IP Address created for the proxy server in Wyse Simple Imager. Uninstall Wyse Simple Imager ONLY, make sure you connect the Wyse Simple Imager server and the router with DHCP running and then re-install Wyse Simple Imager.

When re-imaging a device, the cloud client reboots as normal to the original firmware.

When a device is imaged, two log files are created. These files will have the extensions of .log and either .fin or .end (these files are located in the following directory:

C:\inetpub\ftproot\rapport\tools\sa\logs).

•.fin - Indicates a Successful imaging of the device

•.end - Indicates a Failure to image a device

•.log - Contains the Transaction information of the imaging process

To correct this problem, go to the Wyse Simple Imager console (see Figure 3), click Delete Logs, and then try re-imaging. You can also manually delete these files and try re-imaging again.

You followed the usage instructions Uninstall Wyse Simple Imager and then re-install according to

and still cannot image the cloud the instructions in this guide. client.