Warranty and Return
If you are returning a product from outside of the USA or Canada In addition to the above, you MUST include return freight funds and are fully responsible for all documents, duties, tariffs, and deposits.
If you are returning a product to a Xantrex Authorized Service Center (ASC) A Xantrex return material authorization (RMA) number is not required. However, you must contact the ASC prior to returning the product or presenting the unit to verify any return procedures that may apply to that particular facility.
Out of Warranty Service
If the warranty period for your XPower Powerpack 400 and XPower Powerpack 400 Plus has expired, if the unit was damaged by misuse or incorrect installation, if other conditions of the warranty have not been met, or if no dated proof of purchase is available, your unit may be serviced or replaced for a flat fee.
To return your XPower Powerpack 400 and XPower Powerpack 400 Plus for out of warranty service, contact Xantrex Customer Service for a Return Material Authorization (RMA) number and follow the other steps outlined in “Return Procedure” on page
Payment options such as credit card or money order will be explained by the Customer Service Representative. In cases where the minimum flat fee does not apply, as with incomplete units or units with excessive damage, an additional fee will be charged. If applicable, you will be contacted by Customer Service once your unit has been received.
Information About Your System
As soon as you open your XPower Powerpack 400 and XPower Powerpack 400 Plus package, record the following information and be sure to keep your proof of purchase.
p | Serial Number | _______________________________ |
p | Purchased From | _______________________________ |
p | Purchase Date | _______________________________ |
If you need to contact Customer Service, please record the following details before calling. This information will help our representatives give you better service.
pWarning, Error or Panel Fault
Message | _______________________________ |
pAppliances operating when
problem occurred | _______________________________ |
p Description of problem | _______________________________ |
______________________________________________________________
______________________________________________________________
|
