Troubleshooting
Problem | Solution |
How to change the | 1.First, you have to format a 2.5” hard drive disk |
HDD disk drive of | for fat32 file format. |
| 2.Copy your MP3 files to your hard drive disk. |
| 3.Take out the hard drive disk enclosure from |
| |
When the HDD | 1.Check the connection between the unit and the |
enclosure is plugged | computer. Ensure the USB cable is fully inserted |
into the computer via | into both the HDD enclosure and your computer. |
the USB no new hard | 2.Right click with your mouse on the “My |
drive appears. | Computer” icon and choose: “Properties”, then |
| go to the “Device Manager”. Go to the “Universal |
| Serial Bus controller” and remove all the drivers |
| in the USB controllers by clicking the remove |
| button. Restart your computer without the HDD |
| enclosure plugged in. After the computer has |
| loaded all the USB drivers reinstall the |
| |
| computer. Plug the |
| the computer. You should now see the hard |
| drive appear under “My Computer”. |
| 3.If the problem still persists try connecting the |
| HDD enclosure with a different computer and |
| see if the problem has been fixed. |
Hard Drive is making strange clicking noises and unit is not working
This problem happens when the hard drive has received a severe shock. Contact technical support immediately for further assistance.
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