User Manual
Troubleshooting, Continued
MailHandler | Use the table below to troubleshoot problems with the MailHandler service. |
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| Problem | Likely Cause | Solution |
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| Error message “Details: | Incorrect SMTP host | Get host name from |
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| [host name]” | name | system administrator. |
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| Error message “Details: | Mail server requires user | The MailHandler is not |
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| 553 Authentication is | authentication | compatible with the |
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| required...” |
| server. Use log to monitor |
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| system directly. |
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SMSBridge | Use the table below to troubleshoot problems with the SMSBridge service. |
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| Problem | Likely Cause | Solution |
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| Error Starting | No connection to Internet | Refer to system |
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| administrator or ISP |
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| System unable to resolve | Enter IP address in log |
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| log interface host name | interface host field. |
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SMSHandler Use the table below to troubleshoot problems with the SMSHandler service.
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| Error starting and servere | Incorrect PIN code | Change PIN code in |
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| log message: |
| configuration dialog |
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| AT+CPIN=[PIN] failed |
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| Error starting and severe | SIM card locked due to | Place SIM card in a |
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| log message: SIM CARD | attempt to configure with | mobile phone and unlock |
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| FAILURE | incorrect PIN code | with the card’s PUK code. |
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| Missing SIM card | Place SIM card in modem |
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| Defective SIM card | Verify by testing modem |
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| with a different SIM card |
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| or testing the card in a |
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| mobile phone. |
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| Continued on next page | |
Troubleshooting | YORK Marine, Controls |
Revision 1.3 · Updated: 070507 | Author: Marc Anderson · Owner: RS |
Project : SMS Bridge | Page 13 of 15 |
File: e:\york\sms |
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