User Manual
Troubleshooting, Continued
SMSHandler (continued)
E-mail error messages
| Problem | Likely Cause | Solution |
|
| Error starting and severe | Wrong COM port | Select correct COM port |
|
| log message: Unable to |
| in configuration dialog |
|
| open specified com port | Modem cable not | Check connections |
|
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| connected |
|
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| Error starting and severe | Modem cable not | Check connections |
|
| log message: Modem | connected |
|
|
| activity query failed | Wrong BAUD rate | Select correct BAUD |
|
|
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| setting (115200) in |
|
|
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| configuration dialog |
|
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| Defective modem | Contact YORK service |
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|
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| Service starts, modem | Missing or wrong service | Enter the SMS service |
|
| LED flashes but test | center number | center number for the |
|
| messages fail |
| GSM provider in the |
|
|
|
| configuration dialog. |
|
| Service starts but LED | Poor GSM signal | Verify that modem |
|
| does not flash |
| antenna is connected and |
|
|
|
| that there is a good signal |
|
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| Defective modem | Contact YORK service |
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Use the table below to troubleshoot the most common errors generated by the MailHandler service.
| Problem | Likely Cause | Solution |
|
| GMS modem loses | Poor GSM signal | Allow modem to re- |
|
| registration on GSM |
| register. If problem |
|
| network |
| persists, verify that |
|
|
|
| modem antenna is |
|
|
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| connected and that there |
|
|
|
| is a good signal |
|
| Restart of GSM modem | SIM card removed from | Replace SIM card |
|
| fails | modem |
|
|
|
| Cable disconnected or | Check cable connections |
|
|
| USB adaptor moved | between modem and PC. |
|
|
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| If using a USB to Serial |
|
|
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| Port adaptor, verify port |
|
|
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| assignment. |
|
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| Modem power failure | Check connections to |
|
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| modem power supply |
|
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| Defective modem | Contact YORK service |
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Troubleshooting | YORK Marine, Controls |
Revision 1.3 · Updated: 070507 | Author: Marc Anderson · Owner: RS |
Project : SMS Bridge | Page 14 of 15 |
File: e:\york\sms |
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