Something Not Working
In the event of operating problems, you are advised to read the following chart carefully before calling the service centre.
The following alarm codes may be displayed:
-E00: problem with the water supply
-E10: problem with water draining
-E20: door open
Once the problem has been eliminated, press the START/PAUSE button to restart the programme.
IMPORTANT: if you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or installation, a charge will be made even if the appliance is under guarantee.
Symptom | Possible causes | |
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The machine does not start | ■ | The door has not been closed. (E20) |
| ■ | The plug is not properly inserted in the power socket. |
| ■ | There is no current at the socket |
| ■ | The main fuse or the fuse in the plug has blown. |
| ■ | The START/PAUSE button has not been pressed. |
| ■ | The DELAY START option has been selected. |
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The machine does not fill | ■ | Ensure the water tap is open. (E00) |
| ■ | The filter in the inlet hose is blocked. (E00) |
| ■ | The inlet hose may be squashed or kinked. (E00) |
| ■ | The door has not been closed. (E20) |
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The machine fills then empties | ■ | The end of the drain hose is too low. |
immediately | ■ | The end of the drain hose is submerged in water. |
| ■ | There is no vent in the end of the drain hose. |
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The machine does not empty and/or | ■ | The drain hose may be squashed or kinked. (E10) |
does not spin | ■ | The RINSE HOLD option has been selected. |
| ■ | The drain filter may be blocked. (E10) |
| ■ | The drain hose extension is not correct. Follow the instructions for |
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| connecting to the waste. |
| ■ | The drainage system pipes are blocked. |
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There is water on the floor | ■ | Too much detergent or unsuitable detergent has been used (creates too |
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| much foam). |
| ■ | Check whether there are any leaks from one of the inlet hose fittings. It |
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| is not always easy to see this as the water runs down the hose; check to |
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| see if it is damp. |
| ■ | The drain hose may be damaged or not securely positioned. |
| ■ | The detergent dispenser drawer or recess is clogged. |
| ■ | The drainage system pipes are blocked. |
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Unsatisfactory washing results | ■ | Too little detergent or unsuitable detergent has been used. An |
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| insufficient amount of detergent leaves the laundry looking grey and |
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| causes lime scale to form. |
| ■ | Stubborn stains have not been treated prior to washing. |
| ■ | The correct temperature to suit the wash programme has not been |
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| selected. |
| ■ | Too much laundry has been placed in the drum. |
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The machine vibrates when spinning | ■ | The internal packing has not been removed. |
| ■ | The machine is in contact with the wall or furniture. |
| ■ | The machine is not level. |
| ■ | The washing load is badly distributed in the drum. |
| ■ | Maybe there is very little laundry in the drum. |
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