Zanussi ZCE 700 manual Something not working, Service and Spare Parts, 0870 5

Something not working

If the appliance is not working correctly, please carry out the following checks, before contacting your local Service Centre. IMPORTANT: If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or installation, a charge will be made even if the appliance is under guarantee.

SYMPTOM	SOLUTION
	υ Check that the unit is plugged in and the electrical
ν The cooker does not operate.	supply is switched on
	υ Check that the RCCB has not tripped (if fitted)
	υ Check the mains fuse has not blown
	υ Check the correct control knob has been turned..
	υ Check the mains fuse has not blown
ν The hob is not working	υ Check that the unit is plugged in and the electrical
	supply is switched on
ν Cooking zones will not come on, child safety	υ Turn the 2 single-zone control buttons to “S” at the
device has been activated	same time. The zones can now be used.
ν Cooking zones will not come on, Autostop	υ Turn the control buttons to 0. The zones can now
has been activated	be used.
ν The oven does not come on	υ Check that both a cooking function and temperature
	have been selected.
	υ The socket switch or the switch from the mains
	supply to the cooker are ON.
ν The oven temperature light does not come on	υ Select a temperature with the thermostat control
	knob
	υ Select a function with the oven function control
	knob.
ν The oven light does not come on	υ Select a function with the oven function control
	knob
	υ Check the light bulb, and replace it if necessary
	(see "Oven Lamp replacement")
ν It takes too long to finish the dishes, or they are	υ The temperature may need adjusting
cooked too fast.
ν Steam and condensation settle on the food and the	υ Refer to the contents of this booklet, especially to
oven cavity.	the chapter “Using the Oven”.
	υ Leave dishes inside the oven no longer than 15-20
	minutes after the cooking is completed.
ν The oven fan is noisy	υ Check that shelves and bakeware are not vibrating
	in contact with the oven back panel.
	υ Check the grease filter is correctly fitted.

If after all these checks, the cooker still does not work, contact your local Zanussi Service Force Centre.

Service and Spare Parts

In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local Zanussi Service Force Centre by telephoning:

0870 5 929929

Your telephone call will be automatically routed to the Service Force Centre covering your post code area. The addresses are listed on the following pages.

Before calling out an engineer, please ensure you have read the details under the heading “Something Not Working.”

When you contact the Service Force Centre you will need to give the following details:

1.Your name, address and post code

2.Your telephone number

3.Clear and concise details of the fault

4.The model and serial number of the appliance (found on the rating plate)

5.The purchase date

Please note that it will be necessary to provide proof of purchase for any in-guarantee service calls.

In-guarantee customers should ensure that the above checks have been made as the engineer will make a charge if the fault is not a mechanical or electrical breakdown.

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