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ZyXEL Communications 2864I Problems with the LAN Interface, Can’t PING any station on the LAN

Models: 2864I

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Problems with the LAN Interface

Can’t PING any station on the LAN

1.Check the LAN LED on the front panel of your Prestige. If it is on, then the link is up. If it is off, then check the cables connecting your Prestige to your LAN.

2.The type of Ethernet interface that you have configured in menu 3.1. Verify that you are using the same (AUI or 10BaseT) as configured in this menu.

3.Verify with your network administrator that the IP address and the IP subnet mask configured in menu 3.2 are valid for that LAN.

4.Check the physical Ethernet cable, and make sure the connections on the Prestige and also to the hub are secure.

Problems Connecting to a Remote Node or ISP

1.Check menu 24.1 to verify the ISDN status. If it indicates down then refer to the section on the ISDN line problems.

2.In menu 24.4.5, do a manual call to that Remote Node. You will see some messages printed onto the screen. The messages will show you whether the call has been connected or not. If the call is not connected, verify the following parameters in menu 11: Pri(mary) Phone #, Sec(ondary) Phone #, and Transfer Rate.

3.If the call is connected, but the call still terminates, then there may be some kind of negotiation problem. Verify the following parameters in menu 11: My Login, My Password, Route, IP LAN Addr. Also verify your IP address in menu 3.2.

4.If you check the error log in menu 24.3.1, this will usually give you some logs regarding why the call was dropped. If there is

Troubleshooting 135

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ZyXEL Communications 2864I user manual Problems with the LAN Interface, Problems Connecting to a Remote Node or ISP

Contents

ACCESSING THE INTERNET & INTRANET JiH5Prestige User’s Manual VersionZyXEL Limited Warranty Acknowledgments Copyright 1997 by ZyXELFCC Part 15 Information Information for Canadian Users Page Contacting ZyXEL ∙ E-mailZyXEL Communications Corporation Contents 1 Introduction3 Installation 2 Before You Begin4 Configuring for Internet Access 5 Remote Node Configuration6 Dial-In Configuration 7 TCP/IP Configuration9 Bridging Configuration 10 Filter Configuration13 Telnet Configuration and Capabilities 14 System Maintenance16 ISDN Switch Types 15 Troubleshooting17 Index xiii Ease of Installation FeaturesIntroduction ISDN Basic Rate Interface BRI Built-in V.34 ModemMultiple Networking Protocol Support Standard Phone JackRADIUS Remote Authentication Dial In User Service DHCP Support Dynamic Host Configuration ProtocolFull Network Management PPP SecurityInternet Access Applications For Your PrestigeCall Control Data CompressionWhat This Manual Covers Multiprotocol LAN-to-LAN ConnectionTelecommuting Server Mobile Users with V.34 ModemsWhat This Manual Doesn’t Cover Other ResourcesAdditional Installation Requirements Packing List∙ No parity, 8 Data bits, 1 Stop bit ∙ VT100 terminal emulation ∙ 9600 Baud rate8 Introduction Before You Begin Road Map and FlowFigure 2-1 Installation Guide Completing the Worksheet10 Before You Begin Collecting General Setup Information Ordering Your ISDN LineCollecting ISDN Phone Line Information Switch TypeGeography No of Phone #sAmerica, select your ISDN switch type. For DSS1 and 1TR6, verify this field to make sure that you have the proper firmware loaded Collecting Ethernet Setup Information IP Subnet MaskNumber of Host IDs Number of BitsIP Subnet Mask Number of Host IDsNumber of Bits Before You BeginGeneral Setup Information ISDN Setup InformationPrestige Setup and Installation Worksheet 16 Before You BeginNorth America ISDN DSS1 ISDN∙ 1st Telephone Number ∙ Analog Call check one1TR6 ISDN 18 Before You BeginEthernet Setup Information EAZ Don’t CareModem A/B Ignore AUI UTP20 Before You Begin Figure 3-1 Rear Panel Diagram InstallationInstallation Connecting Your Computer and Your Prestige Connecting the RS-232 Cable to your PrestigeConnecting an ISDN Line to your Prestige A Warning On Connection CablesConnecting an Ethernet Cable to your Prestige Connecting a Telephone/Fax to your Prestige∙ UTP Connecting a Power Adapter to your Prestige Prestige Front PanelPowering On Your Prestige Figure 3-4 Login Screen Figure 3-3 Power on Messages26 Installation Navigating Through the System Management Terminal Interface System Management Terminal Interface Summary General Setup ISDN Setup 30 InstallationNorth American ISDN Figure 3-7 Menu 2 - ISDN Setup for North AmericaDSS1 & 1TR6 ISDN Figure 3-8 Menu 2 - ISDN Setup for DSS11. Switch Type - This field is fixed as DSS1 or 1TR6 34 Installation Figure 3-10 ISDN Loop-Back Test Screen Ethernet Setup General Ethernet SetupTCP/IP Ethernet Setup and DHCP Figure 3-12 Menu 3.2 - TCP/IP Ethernet Setup38 Installation Novell IPX Ethernet Setup Bridge Ethernet SetupConfiguring for Internet Access IP Addresses and the Internet Figure 4-1 Internet AccessInternet Access Configuration 42 Configuring for Internet Access5. My Login Name - Enter the login name given to you by your ISP ∙ Modem - The Prestige will place Modem data calls Single User Account translation, refer to RFC 1631, The IP Network Address Translator NAT In summaryConfiguration for Single User Account Configuring Backup ISP Accounts2. Enter Menu 11, then select the number of an unused remote node Configuring for Internet Access Remote Node Configuration Figure 5-1 Menu 11 - Remote Node SetupRemote Node Configuration Figure 5-2 Menu 11.1 - Remote Node Profile52 Remote Node Configuration ∙ PAP sends the user name and password in plain text 54 Remote Node Configuration 18. Telco Options Allocated Budget min - This field will set a budget outgoing call time for the Remote Node. The default for this field is 0 for no budget control Bandwidth on Demand 56 Remote Node ConfigurationEditing PPP Options ∙ 128 - Two channels will be used when a packet triggers a call to confirm your selections, or press ESC to cancel your selections58 Remote Node Configuration ∙ 64 - Only one channel will be usedDial-In Configuration Dial-In ConfigurationDial-In Server Application TelecommutingFigure 6-1 Example of Remote User Telecommuter Default Dial-In Setup Figure 6-2 Example of a Dial-In Server Application∙ None - No CLID is required 3. PPP Options Mutual Authen. - Some vendors, e.g. Cisco, implement a type of mutual authentication. That is, the node that initiates the call will request a user name and password from the far end that they are dialing to. If the Remote Node that is dialing in implements this type of authentication, set this field to Yes 11. IP Pool IP Start Addr - This field is active only if you Dial-In Users Setup 66 Dial-In Configuration Figure 6-4 Menu 14 - Dial-in User SetupFigure 6-5 Menu 14.1 - Edit Dial-in User 3. Password - Enter the password for the Remote Dial-in User More on CLID TCP/IP Configuration IP Subnet MaskLAN-to-LAN Application 70 TCP/IP ConfigurationRemote Node Setup 5. Rem IP Subnet Mask - Enter the subnet mask for the remote network Static Route Setup 74 TCP/IP Configuration Figure 7-4 Static Routing ExampleFigure 7-5 Menu 12 - Static Route Setup - Main Menu Figure 7-6 IP Static Route Setup76 TCP/IP Configuration Novell IPX Configuration IPX Network EnvironmentFrame Type Network NumbersPrestige on LAN without Server Prestige on LAN with ServerFigure 8-1 Prestige Operating in IPX Environment IPX Ethernet Setup IPX Spoofing∙ ∙ ∙ Ethernet ∙ SNAP LAN-to-LAN Application Remote Node SetupFigure 8-3 LAN-to-LAN application configure the default dial-in parameters in menu 13 see Chapter Static Route Setup 84 Novell IPX Configuration Figure 8-5 NetWare Servers on Both Sides of the LinkFigure 8-6 Menu 12.2 - Edit IPX Static Route 86 Novell IPX Configuration Bridging Configuration Bridging ConfigurationIPX Spoofing Bridge Ethernet Setup Figure 9-1 Bridge Ethernet Setup LAN-to-LAN ApplicationRemote Node Setup 1. Bridge - Make sure this field is set to YesBridge Static Route Setup Default Dial-In Setup for BridgeFigure 9-3 Menu 12.4 - Bridge Static Route 92 Bridging Configuration Filter Configuration About FilteringPrestige’s Filter Structure Configuring a Filter Set94 Filter Configuration ∙ # - Refers to the filter rule number ∙ Pr - Protocol ∙ SA - Source Address ∙ SP - Source Port number Configuring a Filter Rule TCP/IP Filter Rule∙ Yes ∙ No ∙ None ∙ Less ∙ Greater ∙ Equal ∙ Not Equal 100 Filter Configuration Generic Filter Rule Figure 10-5 Menu 21.1.1 - Generic Filter RuleNovell IPX Filter Rule 102 Filter Configuration∙ None ∙ RIP Request ∙ RIP Response ∙ SAP Request ∙ SAP Response 104 Filter Configuration∙ SAP Get Nearest Server Request ∙ SAP Get Nearest Server Response SNMP Configuring Your Prestige For SNMP SupportAbout SNMP Figure 11-1 Menu 22 - SNMP Configuration 106 SNMP6. Trap Community - In this field, enter the community name that is sent with each trap to the SNMP manager. This should be treated like a password and match what the SNMP manager is expecting. The default is public 108 SNMP Installing a RADIUS Server Using RADIUS AuthenticationSystem Security Configuring the Prestige for RADIUS Authentication This will bring you to Menu 23.2 - System Security - External Server Using RADIUS Authentication for CLID Adding Users to the RADIUS DatabaseConfiguring the SMT Password 114 System Security Telnet Configuration and Capabilities About Telnet ConfigurationSystem Timeout Single AdministratorTelnet Capabilities System Maintenance System Status2. From this menu, select option 1. System Status 9. RXPkt - the number of received packets on this channel Terminal Baud Rate Figure 14-3 LAN Packet Which Triggered Last CallView Error Log Log and TraceSyslog And Accounting Diagnostic 124 System Maintenance Below is an example of a failed Trace Display for a Successful IPCP Connection via Manual Call Restore Configuration Backup Configuration126 System Maintenance Software Update Figure 14-9 Example of uploading RAS using PCPLUSCall Control Command Interpreter Mode128 System Maintenance Call Control Parameters Figure 14-10 Menu 24.9.1 Call Control ParametersBlacklist Budget ManagementFigure 14-11 Blacklist Figure 14-12 Budget ManagementModem/ISDN TA Emulation 132 System Maintenance Troubleshooting Problems Starting Up the PrestigeNone of the LEDs are on when you power up the Prestige Connecting the RS-232 cable, cannot access the SMTThe ISDN initialization failed Problems With the ISDN LineThe ISDN loopback test failed Problems Connecting to a Remote Node or ISP Problems with the LAN InterfaceCan’t PING any station on the LAN Problems Connecting to a Remote User 136 TroubleshootingProvisioning For U.S. Switches ISDN Switch TypesProvisioning For the AT&T 5ESS Switches Provisioning Feature SettingProvisioning Feature SettingProvisioning For the Northern Telecom Switch Provisioning FeatureSetting Provisioning FeatureProvisioning Feature Setting140 ISDN Switch Types EKTSIndex See POTS See IPXIP Subnet Mask, 15, 39 SPID, 11, 13, 14, 30