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ZyXEL Communications 304 8.5Problems with Internet Access, Table 8-5Troubleshooting Internet Access

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Prestige 304 Broadband Sharing Gateway with 4-Port Switch

8.5Problems with Internet Access

	Table 8-5 Troubleshooting Internet Access

PROBLEM	CORRECTIVE ACTION
I cannot access	Connect your cable/xDSL modem with the Prestige using the appropriate cable.
the Internet.
	Check with the manufacturer of your cable/xDSL device about your cable requirement
	because for some devices may require a crossover cable and others a straight-through
	Ethernet cable.
	Verify your settings in the WAN pages of the ADVANCED menu.

Troubleshooting

8-3

Contents

Page Copyright Federal Communications Commission (FCC) Interference Statement Certifications Information for Canadian Users ZyXEL Limited Warranty Customer Support Table of Contents Resetting the Prestige CHAPTER 4 THE WIZARD SETUP SCREENS Wizard Setup – Screen 1 Wizard Setup - Screen 2 Wizard Setup – Screen 3 The Configuration Screen CHAPTER 7 FIRMWARE AND CONFIGURATION FILE MAINTENANCE Backup Configuration Restore or Upload a Configuration File Problems with the Password Appendix A PPPoE Appendix C Power Adapter Specifications Index List of Figures List of Tables List of Diagrams Preface Part I: Getting Started Page Getting to Know Your Prestige 1.1The Prestige 304 Broadband Sharing Gateway With 4-PortSwitch 1.2Features of the Prestige NAT (Network Address Translation)/SUA (Single User Account) DHCP Support Dynamic DNS Support IP Multicast PPPoE Support 1.3Broadband Internet Access via Cable or DSL Modem 1.4Prestige Applications 1.4.1 Broadband Internet Access via Cable or DSL Modem Figure 1-1Internet Access Application Hardware Installation 2.1Prestige Front and Rear Panels 2.1.1 Front Panel LEDs 2.2Prestige Rear Panel and Connections 2.2.1 WAN 10M Port 2.2.2 LAN 10/100M Ports 2.2.3 UPLINK Button 2.2.4 LAN 10/100M Connections/Uplink Button Usage at a Glance 2.2.5 POWER 5VDC Port 2.3Additional Installation Requirements 2.4Turning on Your Prestige 2.5Resetting the Prestige 2.5.1 Procedure To Use The RESET Button 2.6Prestige Configuration 2.6.1 Using the Web Configurator 2.6.2 Using FTP/TFTP 2.6.3 Using CI Commands Part II: The Web Configurator Screens Page Introducing the Web Configurator 3.1Accessing the Prestige Web Configurator 3.2Navigating the Prestige Web Configurator 3.3Overview of the Prestige Web Configurator Figure 3-2Overview of the Prestige Web Configurator Page The Wizard Setup Screens 4.1Wizard Setup – Screen 4.1.1 General Setup and System Name 4.1.2 Domain Name 4.2Wizard Setup - Screen 4.3Wizard Setup – Screen 4.3.1 WAN IP Address Assignment 4.3.2 IP Address and Subnet Mask 4.3.3 DNS Server Address Assignment 4.3.4 WAN Setup 4.4Basic Setup Complete The Advanced Screens 5.1The System Screen 5.1.1 General Setup 5.1.2 Dynamic DNS 5.1.3 Password 5.2The LAN Screen 5.2.1 DHCP Setup 5.2.2 LAN TCP/IP 5.3The WAN Screen 5.4SUA/NAT 5.4.1 Introduction 5.4.2 The SUA Server Screen 5.4.3 Services and Port Numbers 5.4.4 Enabling and Disabling SUA 5.4.5 Configuring Servers Behind SUA (Example) 5.5The Static Route Screen 5.5.1 Introduction 5.5.2 General Information About Static Routes 5.5.3 IP Static Route Setup 5.6The Parental Control Screen 5.6.1 Tabs in the Parental Control Screen 5.6.2 E-mail 5.6.3 Keyword 5.6.4 Schedule 5.6.5 Trusted Page The Maintenance Screens 6.1Introduction 6.2The System Status Screen 6.2.1 System Status 6.3The DHCP Table Screen 6.5.1 Backup 6.5.2 Restore 6.5.3 Default Part III: Advanced Management using FTP/TFTP Page Firmware and Configuration File Maintenance 7.1Filename Conventions 7.2Backup Configuration 7.2.1 Using the FTP Command from the Command Line 7.2.2 Example of FTP Commands from the Command Line 7.2.3 GUI-basedFTP Clients 7.2.4 Backup Configuration Using TFTP 7.2.5 TFTP Command Example 7.2.6 GUI-basedTFTP Clients 7.3Restore or Upload a Configuration File 7.3.1 Restore Using FTP 7.3.2 Restore Using FTP Session Example 7.4Uploading a Firmware File 7.4.1 Firmware File Upload 7.4.2 FTP File Upload Command from the DOS Prompt Example 7.4.3 FTP Session Example of Firmware File Upload 7.4.4 TFTP File Upload 7.4.5 TFTP Upload Command Example Page PART IV: Troubleshooting and Additional Information Page Troubleshooting 8.1Problems Starting Up the Prestige 8.2Problems with the Password 8.3Problems with the LAN Interface 8.4Problems with the WAN Interface 8.5Problems with Internet Access Page Appendix A PPPoE How PPPoE Works The Prestige as a PPPoE Client Diagram 2 Prestige as a PPPoE Client Appendix B PPTP PPTP Protocol Overview Diagram 4 PPTP Protocol Overview Control and PPP Connections Call Connection Diagram 5 Example Message Exchange between PC and an ANT PPP Data Connection Appendix C Power Adapter Specifications Glossary DHCP DNS Ethernet FTP Gateway Host HTTP IANA ICMP Internet LED MAC Name Resolution NetBIOS NIC POP Port Port (H/W) POTS PPP PSTN ras RFC RIP Rom-0 Straight-through Ethernet cable Subnet Mask TCP Terminal Web Configurator WWW xDSL ZyNOS Index