Prestige 304 Broadband Sharing Gateway with
8.3Problems with the LAN Interface
TablePROBLEM | CORRECTIVE ACTION |
I cannot access the Prestige | Check your Ethernet cable type and connections. Refer to section 2.2 for |
from the LAN. | LAN connection instructions. |
| Make sure your NIC (Network Interface Card) is installed and functioning |
| properly. |
|
|
I cannot ping any computer on | Check the 10M/100M LAN LEDs on the front panel. One of these LEDs |
the LAN. | should be on. If they are both off, check the cables between your Prestige |
| and hub or the station. |
| Verify that the IP addresses and subnet masks of the Prestige and the |
| computers on the LAN are on the same subnet. |
8.4Problems with the WAN Interface
| Table |
|
|
PROBLEM | CORRECTIVE ACTION |
I cannot get a WAN IP | The WAN IP address is provided when the ISP recognizes the user as an |
address from the ISP. | authorized user after verifying the MAC address, Host Name or User ID. |
| Find out the verification method used by your ISP. |
| If the ISP checks the LAN MAC address, inform the ISP of the Prestige's WAN MAC |
| |
| address. The WAN MAC can be obtained in the web configurator be clicking |
| |
| In case the ISP does not allow you to use a new MAC, you can clone the MAC from |
| the LAN as the WAN MAC and send it to the ISP using the web configurator |
| |
| ISP presently does not require MAC address authentication. |
| If the ISP checks the Host Name, enter host name in the System Name field in the |
| first screen of the WIZARD SETUP when you connect the Prestige to a cable/xDSL |
| modem. |
| If the ISP checks the User ID, make sure that you have entered the correct Service |
| Type, user name (in the User Name field) and password (in the My Password field) |
| in the ISP tab of the WAN page in the ADVANCED menu. |
Troubleshooting |