Prestige 304 Broadband Sharing Gateway with 4-Port Switch

8.3Problems with the LAN Interface

Table 8-3 Troubleshooting the LAN Interface

PROBLEM

CORRECTIVE ACTION

I cannot access the Prestige

Check your Ethernet cable type and connections. Refer to section 2.2 for

from the LAN.

LAN connection instructions.

 

Make sure your NIC (Network Interface Card) is installed and functioning

 

properly.

 

 

I cannot ping any computer on

Check the 10M/100M LAN LEDs on the front panel. One of these LEDs

the LAN.

should be on. If they are both off, check the cables between your Prestige

 

and hub or the station.

 

Verify that the IP addresses and subnet masks of the Prestige and the

 

computers on the LAN are on the same subnet.

8.4Problems with the WAN Interface

 

Table 8-4 Troubleshooting the WAN Interface

 

 

PROBLEM

CORRECTIVE ACTION

I cannot get a WAN IP

The WAN IP address is provided when the ISP recognizes the user as an

address from the ISP.

authorized user after verifying the MAC address, Host Name or User ID.

 

Find out the verification method used by your ISP.

 

If the ISP checks the LAN MAC address, inform the ISP of the Prestige's WAN MAC

 

 

address. The WAN MAC can be obtained in the web configurator be clicking

 

MAINTENANCE->DHCP TABLE.

 

In case the ISP does not allow you to use a new MAC, you can clone the MAC from

 

the LAN as the WAN MAC and send it to the ISP using the web configurator

 

(ADVANCED->WAN). It is recommended that you configure this menu even if your

 

ISP presently does not require MAC address authentication.

 

If the ISP checks the Host Name, enter host name in the System Name field in the

 

first screen of the WIZARD SETUP when you connect the Prestige to a cable/xDSL

 

modem.

 

If the ISP checks the User ID, make sure that you have entered the correct Service

 

Type, user name (in the User Name field) and password (in the My Password field)

 

in the ISP tab of the WAN page in the ADVANCED menu.

8-2

Troubleshooting