P320W Support Notes
Trouble Shooting
Why none of the LEDs turn on when connect the Prestige’s power?
Make sure that you have the correct power adaptor connected to the Prestige, it is plugged into an appropriate power source. Check all cable connections. If the LEDs still do not turn on, you may have a hardware problem. In this case, you should contact your local vendor.
Why cannot access the Prestige from my computer?
•Check the cable connection from your computer to the Prestige. If the Prestige’s IP address has changed, then enter the new one as the website address.
•Make sure your computer’s IP address is in the same subnet as the Prestige’s IP address.
•Ping the Prestige from a computer on the LAN. Make sure your computer’s Ethernet adapter is installed and functioning properly. In the computer, click Start, (All) Programs, Accessories and then Command Prompt. In the Command Prompt window, type "ping" followed by the Prestige’s LAN IP address (192.168.1.1 is the default) and then press [ENTER]. The Prestige should reply
•Use Internet Explorer 6.0 and later or Netscape Navigator 7.0 and later with JavaScript enabled.
•Make sure you enter the password correctly (the field is case sensitive). If you’ve forgotten the Prestige’s password, use the RESET button. Press the button in for about 10 seconds (or until the SYS LED starts to blink), then release it. It returns the Prestige to the factory defaults (password is 1234, LAN IP address 192.168.1.1 etc.).
Why cannot access the Internet?
Verify the Internet connection settings in the wizard. Make sure you entered correct user name and password if you are using PPPoE.
Currently, there are various ways that ISPs control their users. That is, the WAN IP is provided only when the user is checked as an authorized user. The ISPs currently use two ways:
Check if the 'MAC address' is valid
Check if the 'Host Name' is valid, e.g., @home
If you are not able to get the Internet IP from the ISP, check which authentication method your ISP uses and troubleshoot the problem as described below
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