ZyXEL Communications 5 9.1 Set Up Your Computer’s IP Address, 9 Troubleshooting, PWR, VPN, . In, RESET, ENGLISH, Problem, turn on, the LAN, CONSOLE, and then, the Internet

ENGLISH

9 Troubleshooting

Problem	Corrective Action
None of the LEDs	Make sure that you have the power adaptor connected to the ZyWALL and plugged in to an
turn on.	appropriate power source. Check all cable connections.
	If the LEDs still do not turn on, you may have a hardware problem. In this case, you should
	contact your local vendor.
Cannot access	Check the cable connection between the ZyWALL and your computer or hub. Refer to
the ZyWALL from	Section 1 for details.
the LAN.
	Ping the ZyWALL from a LAN computer. Make sure your computer’s Ethernet card is
	installed and functioning properly.
	In the computer, click Start, (All) Programs, Accessories and then Command Prompt. In
	the Command Prompt window, type "ping" followed by the ZyWALL’s LAN IP address
	(192.168.1.1 is the default) and then press [ENTER]. The ZyWALL should reply. Otherwise,
	refer to Section 9.1.
	If you’ve forgotten the ZyWALL’s password, use the RESET button. Press the button in for
	about 10 seconds (or until the PWR LED starts to blink), then release it. It returns the
	ZyWALL to the factory defaults (password is 1234, LAN IP address 192.168.1.1 etc.; see
	your User’s Guide for details).
	If you’ve forgotten the ZyWALL’s LAN or WAN IP address, you can check the IP address in
	the SMT via the console port. Connect your computer to the CONSOLE port using a console
	cable. Your computer should have a terminal emulation communications program (such as
	HyperTerminal) set to VT100 terminal emulation, no parity, 8 data bits, 1 stop bit, no flow
	control and 9600 bps port speed.
Cannot access	Check the ZyWALL’s connection to the Ethernet jack with Internet access. Make sure the
the Internet.	Internet gateway device (such as a DSL modem) is working properly.
	Click WAN in the navigation panel to verify your settings.
Cannot establish	Make sure the ZyWALL and the remote IPSec router use the same VPN settings. Click VPN
a VPN connection	in the navigation panel to configure advanced settings.
	Access a web site to check that you have a successful Internet connection.

9.1 Set Up Your Computer’s IP Address

This section shows you how to set up your computer to receive an IP address in Windows 2000, Windows NT and Windows XP. This is ensures that your computer can communicate with your ZyWALL.

1In Windows XP, click Start, Control Panel.In Windows 2000/NT, click Start, Settings, Control Panel.2In Windows XP, click Network Connections.In Windows 2000/NT, click Network and Dial-up Connections.

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