ZyXEL G-120 User’s Guide

CHAPTER 7

Troubleshooting

This chapter covers potential problems and the possible remedies. After each problem description, some instructions are provided to help you to diagnose and to solve the problem.

7.1 Problems Starting the ZyXEL Utility

Table 20 Troubleshooting Starting ZyXEL Utility

PROBLEM

CORRECTIVE ACTION

 

 

Cannot start the

Make sure the G-120 is properly inserted and the LED(s) is on. Refer to the Quick

ZyXEL Wireless

Start Guide for the LED descriptions.

LAN utility

Use the Device Manager to check for possible hardware conflicts. Click Start,

 

Settings, Control Panel, System, Hardware and Device Manager. Verify the

 

status of the G-120 under Network Adapter. (Steps may vary depending on the

 

version of Windows).

 

Install the G-120 in another computer.

 

If the error persists, you may have a hardware problem. In this case, you should

 

contact your local vendor.

The ZyXEL utility

If you install the Funk Odyssey Client software on the computer, uninstall (remove)

icon does not

both the Funk Odyssey Client software and ZyXEL utility, and then install the

display.

ZyXEL utility again after restarting the computer.

7.2 Problems with the Link Quality

Table 21 Troubleshooting Link Quality

PROBLEM

CORRECTIVE ACTION

 

 

The link quality

In wireless station mode, search and connect to another AP with a better link

and/or signal

quality using the Site Survey screen.

strength is poor all

Move your computer closer to the AP or the wireless client(s).

the time.

There may be too much radio interference (for example microwave or another AP

 

 

using the same channel) around your wireless network. Lower the output power of

 

each AP.

 

Ensure there are not too many wireless stations connected to a wireless network.

 

 

Chapter 7 Troubleshooting

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