ZyXEL G-220F User’s Guide

CHAPTER 6

Troubleshooting

This chapter covers potential problems and the possible remedies. After each problem description, some instructions are provided to help you to diagnose and to solve the problem.

6.1 Problems Starting the ZyXEL Utility Program

Table 19 Troubleshooting Starting ZyXEL Utility Program

PROBLEM

CORRECTIVE ACTION

 

 

Cannot start the

Make sure the ZyXEL G-220F is properly inserted and the LED(s) is on. Refer to

ZyXEL Wireless

the Quick Start Guide for the LED descriptions.

LAN Utility

Use the Device Manager to check for possible hardware conflicts. Click Start,

 

Settings, Control Panel, System, Hardware and Device Manager. Verify the

 

status of the ZyXEL G-220F under Network Adapter. (Steps may vary depending

 

on the version of Windows).

 

Install the ZyXEL G-220F in another computer.

 

If the error persists, you may have a hardware problem. In this case, you should

 

contact your local vendor.

The ZyXEL Utility

If you install the Funk Odyssey Client software on the computer, uninstall (remove)

icon does not

both the Funk Odyssey Client software and ZyXEL utility, and then install the

display.

ZyXEL utility again after restarting the computer.

 

If you use the Windows XP configuration tool and the ZyXEL Utility to configure the

 

ZyXEL G-220F at the same time, the ZyXEL Utility icon does not display. You

 

need to disable the Windows XP configuration tool (refer to Appendix C on page

 

68 for more information).

Cannot change to

If you use the Windows XP configuration tool and the ZyXEL Utility to configure the

Access Point

ZyXEL G-220F at the same time, the ZyXEL G-220F automatically operates in

mode

wireless station mode. You need to disable the Windows XP configuration tool to

 

change between the modes using the ZyXEL Utility (refer to Section 1.7.1 on

 

page 23 for more information).

6.2 Problem Connecting to an Access Point

Table 20 Troubleshooting Access Point Connection Problem

PROBLEM

CORRECTIVE ACTION

 

 

When using the

The ZyXEL G-220F might still be operating in access point mode. This results

Windows XP

when you set the ZyXEL G-220F to operate in access point mode using the ZyXEL

configuration tool,

Utility, close the ZyXEL Utility and then use the Windows XP configuration tool.

cannot scan for or

Before you use the Windows XP configuration tool, make sure you set the ZyXEL

connect to any

G-220F to operate in station mode before you close and exit the ZyXEL Utility.

access points.

 

Chapter 6 Troubleshooting

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