ZyXEL Communications IPC-3605N manual Technical Support Information

Symptom	Possible cause/solution
A warning message	Network quality is not high enough.
appears stating	This means the camera’s browser interface, WebVUer, could not receive a steady stream
“Your video	of video data from your camera. The loss of video data might also be caused by network
quality is too high	congestion or insufficient bandwidth. Please refer to other related troubleshooting tips.
for your Internet	Additionally, if the CPU usage on your viewing computer is too high, the same warning
bandwidth.”	message will be showed. You can monitor the CPU usage by right clicking on your
	Windows taskbar and choose “task manager”, and then click the Performance tab.
	The microSD card is not inserted firmly into position.
	Remove the memory card and re-insert it into the card slot. To verify if your SD card is
	properly installed, go to [Setup] > [Recording Setup] > [Micro SD], and check if [SD Card
Cannot store	Status] and [SD Card Capacity] shows correct information. If "not detected" is shown,
recordings on a	remove and re-insert the card again, refresh the WebVUer, and verify again.
microSD card	The microSD card is not properly formatted.
	Go to main setup page, and choose [Recording Setup] from the left menu. Choose
	[Micro SD] for the "Destination" field, and then press the [Format] button. If still not
	functioning properly, try storing still snapshots onto the SD card. Failure in storing
	snapshots often suggests a problem with the memory card.
	Your microSD card is not supported by the camera.
	Your IP camera may not fully support high capacity memory cards from all
	manufacturers. Contact ZyXEL if you think you’ve encountered an SD card compatibility
	problem.
	Your SD card does not meet writing speed requirements.
	You may experience minor issues in video recording when your SD card doesn’t meet
	writing speed requirements. ZyXEL recommends using class 4 or above SD cards for
	video recording.
	A motion detection region has not been configured for recording triggered motion events.
	If you want to record video clips of detected motion to an SD card, you’ll need to set at
	least one motion detection region before setting up event-based recording in Recording
	Setup.

Technical Support Information

In the event of problems that cannot be solved, please contact your vendor. If you cannot contact your vendor, contact a ZyXEL office in the region in which you bought the device. Regional offices are listed at www.zyxel.com/web/contact_us.php

ZyXEL communications Corporation – Worldwide Headquarters www.zyxel.com

Tel. +866-2-2912-3685 Fax +866-2-2912-3656

11F., No. 223, Sec. 3 Beixin Rd., Xindian Dist., New Taipei City 231, Taiwan (R.O.C)