Chapter 20 Troubleshooting

I cannot use some applications in the Web Configurator.

•The firmware installed in your NSA includes the features mentioned in Section 4.5.2 on page 63. This does not include the applications you can install using the Package Management screen.

•You can use the Package Management screen (Chapter 11 on page 229) to install more applications from a web location (specified in the firmware) to your NSA.

•If you have installed the application and can see the application’s configuration screen but still cannot use it, check that you have Enabled the application.

20.12Media Server Functions

I set the media server function to publish a folder, but some of the files in the folder do not display in the list on the media client.

Files with formats that are not supported on the media server may not display in the list. See Section 21.2 on page 362 for the file formats that the media server supports.

I published a folder with the media server function, but the media client does not play some of the files (or does not play them properly).

1Files with formats that are not supported on the media server may not display in the list. See Section 21.2 on page 362 for the file formats that the media server supports.

2If you are using media client software, you may need to install codecs on your computer. Since the media client software uses your computer’s installed codecs, files do not play if the required codec is not installed on your computer.

3The media client may not support the file’s format.

iTunes does not display the names of all the music files I just put on the NSA.

1Make sure the files are a format supported by iTunes. See Section 21.3 on page 363.

2Go to Applications > Media Server. Make sure the share containing the music files is published and the iTunes server option is enabled.

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Media Server User’s Guide