ZyXEL Communications NSA210, NSA221, NSA310, NSA325 360

Chapter 20 Troubleshooting

360
360	Media Server User’s Guide

Contents

Default Login Details Copyright © ZyXEL Communications Corporation READ CAREFULLY BEFORE USE KEEP THIS GUIDE FOR FUTURE REFERENCE Disclaimer Related Documentation Contents Overview Technical Reference Page Table of Contents Page Status Screen Storage Network Applications Package Management 11.10.9 Restore Archive: Step 1 Dropbox Maintenance Screens Protecting Your Data Page Page Page Page Getting to Know Your NSA 1.1 Overview NSA 1.1.1Hard Disks for 2-BayModels 1.1.2 Hard Disks for 1-BayModels 1.1.3 COPY/SYNC Button 1.1.4 RESET Button Page NAS Starter Utility for NSA221, NSA310, NSA320, and NSA325 2.1 Overview 2.2Starting the NAS Starter Utility 2.3NAS Seeker Screen Start > Programs > ZyXEL > NAS Starter Utility Table LABEL DESCRIPTION 2.4 Main NAS Starter Utility Screen 2.5 Initialization Wizard 2.5.1 Default Configuration 2.5.2Manual Configuration 2.5.3 Directory of the NAS 2.6 Import Files or Folders with zPilot 2.7 Network Drive 2.8 Manage the Device 2.9 Configure System Settings Configuration > System Setting NAS Starter Utility for NSA210 3.1 Overview 3.2Starting the NAS Starter Utility 3.3 NAS Discovery Screen 3.4 Main NAS Starter Utility Screen 3.5 Initialization Wizard 3.5.1Default Configuration Page 3.5.2Manual Configuration Figure 27 PPPoE Page Page Page 3.5.3 Directory of the NAS 3.6 Import Files or Folders with zPilot 3.7 Add a Network Drive to My Computer 3.8 Manage the Device 3.9 Configure Network Setting Enable PPPoE Connection Figure 47 PPPoE Web Configurator Basics 4.1 Overview 4.2Accessing the NSA Web Configurator 4.2.1 Access the NSA Via NAS Starter Utility 4.2.2 Web Browser Access 4.3 Login 4.4 Home Screens ICON DESCRIPTION Favorite File Browser Application Zone System Artist All Genre Folder Album 4.4.1 Now Playing (Music) 4.4.2 Exif and Google Maps (Photos) 4.4.3 Slideshow and CoolIris (Photos) 4.4.4 Favorite 4.4.5 File Browser Page 4.4.5.1 Configure Share Screen Configure Share 4.4.6 Share and Folder Names 4.4.7Application Zone 4.4.8 System Settings 4.5 Administration Screens 4.5.1 Global Administration Icons 4.5.2 Navigation Panel 4.5.3 Main Window 4.5.4 Status Messages 4.5.5 Common Screen Icons 4.5.6 Session Example (Windows) Tutorials 5.1 Overview 5.2Windows 7 Network Page 5.2.1 If the NSA Icon Does Not Display 5.2.2 NSA Icon Right-clickOptions 5.3Windows 7 Network Map See full map Page 5.4 Playing Media Files in Windows 5.5 Windows 7 Devices and Printers Download NAS Starter Utility Troubleshoot Remove device 5.5.1 Windows 7 Desktop Shortcut 5.6Creating a Volume in a 2-BayNSA 5.6.1 Creating a RAID 1 Volume 5.6.2 Migrate Button 5.6.3Create an Internal Volume Button 5.7 Creating a Volume in a 1-BayNSA 5.7.1 Creating a RAID 1 Volume 5.7.2Migrate Button 5.7.3Create a SATA Volume Button Page 5.7.4 Creating a PC Compatible Volume 3The Storage > Volume screen displays with your PC Compatible Volume 5.7.4.1 Checking Your PC Compatible Volume Location of Downloaded Files My NSA > Share Browser 5.8 Deleting a Volume 5.9 File Sharing Tutorials 5.9.1 Creating a User Account Administrator Login Sharing Add User 5.9.2 Creating a Share Shares > Add Share Add Share 5.9.3 Creating a Group 5.9.4 Accessing a Share From Windows Explorer Drive 5.9.5 Accessing a Share Using FTP 5.9.6 Accessing a Share Through the Web Configurator 5.10Download Service Tutorial 5.10.1 Copying/Pasting a Download Link Download Now Copy Shortcut Copy Link Location Application Zone > Download Service 5.10.2Installing the Link Capture Browser Plugin Internet Explorer I Agree NSA Setting Firefox Install Now Options 5.10.3Using the Link Capture Browser Plugin Queue Error 5.10.4 Configuring the Download Service Preferences Max. upload rate Upload/Download Ratio 5.10.5 Using Download Service Notification Internet Explorer 7 Example Subscribe to this feed Subscribe Feeds Firefox Example Live Bookmarks Subscribe Now Bookmarks Menu 5.11 Broadcatching Tutorial Page Administration > Applications > Broadcatching 5Click Add Channel Manually Choose Items for Download Broadcatching 5.12 Printer Server Tutorial Page 5.13 Copy and Flickr Auto Upload Tutorial 5.14 FTP Uploadr Tutorial 2Click Add Server video Path 5.15 Web Configurator’s Security Sessions 5.15.1 Customizing the NSA’s Certificate 5.15.2Downloading and Installing Customized Certificate Page Certificate Install Certificate 5In the Certificate Import Wizard, click Next Page 5.15.3Turn on the NSA’s Web Security Maintenance > SSL Force HTTPS 4Click Add Exception 5Click Get Certificate View Details Thumbprint Confirm Security Exception 5.16 Using FTPES to Connect to the NSA 5.17 Using a Mac to Access the NSA 5.17.1 Finder 5.17.2 Go Menu 5.18How to Use the BackupPlanner 5.18.1 Creating an Archive Backup 1Click Protect > Backup > Add Job Archive Incremental volume1 Remote 5.18.2 Creating a Synchronization Backup Synchronization Mirror Private Show target content Backups Page 5.18.3 Restoring Archived Files by Backup Job Protect > Backup Restore Archive Page 5.18.4 Restoring by Backup Files Page Page Page Page Page Status Screen 6.1 Overview 6.2 The Status Screen Table 21 Status FW Upgrade Storage USB1 rear USB2 Page System Setting 7.1 Overview 7.2What You Can Do 7.3What You Need to Know 7.4 The Server Name Screen 7.5 The Date/Time Screen Apply Time Server Address Daylight Saving o'clock November First Sunday Storage 8.1 Overview 8.1.1 What You Need to Know About Storage 8.2 The Storage Screen 8.2.1 Disk Replacement Restrictions 8.2.2 Storage Screen 8.2.3 Volume Status 8.3 Creating an Internal (SATA) Volume Internal Disk External Disk NTFS EXT2 EXT3 8.4 Editing a Volume 8.4.1 Scanning a Volume 8.5 Creating an External (USB) Volume 8.5.1 External Disks 8.6 Storage Technical Reference 8.6.1 Volumes and RAID 8.6.2 Choosing a Storage Method for a Volume 8.6.3Storage Methods JBOD DISK RAID and Data Protection Page Network 9.1 Overview 9.2What You Can Do 9.3What You Need to Know 9.4 The TCP/IP Screen Page 9.5 UPnP Port Mapping Screen 9.5.1 UPnP and the NSA’s IP Address 9.5.2 UPnP and Security 9.5.3 The NSA’s Services and UPnP 9.5.4 Configuring UPnP Port Mapping 9.6 The PPPoE Screen Network > PPPoE Page Applications 10.1 Overview 10.2What You Can Do 10.3What You Need to Know FTPES (File Transfer Protocol over Explicit TLS/SSL) Media Server iTunes Server Download Service Web Publishing Broadcatching RSS 10.4 FTP Server 10.5 The Media Server Screens Applications > Media Server Synchronizing Ready Publish 10.5.1 The Media Server Share Publish Screen 10.5.2 The Media Server ID3 Tag Decoding Screen 10.5.3 The Media Server iTunes Server Screen 10.5.4 The Media Server SqueezeCenter Screen 10.6 The Download Service Screen Download Service Inactive tab Inactive tab Inactive Downloading Queued 10.6.1 Adding a Download Task Move completed downloads to you “Put incomplete downloads in” and “Move complete downloads to”: Current Location Folder Name 10.6.2 Configuring General Settings Page 10.6.3 Configuring the P2P Download Settings Active Torrents field 10.6.4 Edit IP Filter 10.6.5 Selecting Files to Download 10.6.6 Displaying the Task Information 10.7 The Web Publishing Screen 10.8 The Broadcatching Screen Applications > Broadcatching Applications > Broadcatching Refresh Channel Edit Channel 10.8.1 Adding a Broadcatching Channel Download All Items Download Only New Items Page 10.8.2 Editing a Broadcatching Channel 10.9 The Print Server Screen 10.9.1 Print Server Rename 10.10 The Copy/Sync Button Screen 10.11 Technical Reference 10.11.1 Sharing Media Files on Your Network 10.11.2 Download Service 10.11.3 Link Capture Browser Plugin 10.11.4 Download Service Notification 10.11.5 P2P Download Security P2P Download and Your Firewall 10.11.6 Web Publishing Example 10.11.7Web Publishing 10.11.8 Channel Guides for Broadcatching 10.11.9 Printer Sharing 10.11.10 Copying Files A BA C A BA B C 10.11.11Synchronizing Files A BA B Page Page Package Management 11.1 Overview 11.2What You Can Do 11.3What You Need to Know 11.4Package Management Screen Not Installed Enabled Install/Upgrade eMule DyDNS 11.4.1 Displaying the Package Information 11.5 eMule Screens 11.5.1 eMule Server Screen 11.5.2 Add Server 11.5.3 Edit Server 11.5.4 My Info 11.5.5 eMule Task Screen Applications > eMule > Task Add Task Share Browsing Waiting 11.5.6 Add Task Page 11.5.7 Preferences Page Page 11.5.8 Edit IP Filter 11.5.9 Share Browsing Page 11.5.10 Task Info 11.5.11 eMule Search Screen 11.6 DyDNS Screen 11.7 NFS Screen Network > NFS Add NFS Share NFS Session Edit NFS Share 11.7.1 Add/Edit NFS Share 11.7.2 NFS Session 11.8 SMART Screen Storage > S.M.A.R.T Brief Summary Full Summary Compatible Volume and RAID or FAT32, FAT16 and NTFS 11.8.1 SMART Brief Summary 11.8.2 SMART Full Summary 11.9 Protect Screens 11.10Backup Screens 11.10.1 Backup: Step Add Job 11.10.2 Backup: Step NOT Test Connection 11.10.3 Backup: Step 11.10.4 Backup: Step 11.10.5 Edit Job Screen 11.10.6 Edit Job: Step 11.10.7 Edit Job: Step 11.10.8 Restore Archive Screen 11.10.9 Restore Archive: Step 11.10.10 Restore Archive: Step 11.10.11 Restore Archive: Step 11.11 Restore Screen 11.11.1 Restore: Step 11.11.2 Restore: Step 11.11.3 Restore: Step 11.11.4 Restore: Step 11.12 Polkast Setup Retrieve List from Internet Page Management Page 11.13 Technical Reference 11.13.1 S.M.A.R.T Attributes ATTRIBUTE BETTER NAME Page Page Auto Upload 12.1 Overview 12.2What You Can Do 12.3What You Need to Know 12.4 The Flickr/YouTube Screen 12.4.1 Configuring the Flickr Settings Sign In OK, I’LL ALLOW IT Get Ready Page Remove 12.4.2 Configuring the YouTube Settings Page Page 12.5 The FTP Uploadr Screen 12.5.1 Adding or Editing an FTP Server Entry 12.5.2 The FTP Uploadr Preferences Screen Page Page Dropbox 13.1 Overview 13.2 Dropbox Screen Enable Dropbox 13.3 How to Use Dropbox with the NSA Using the zDownload Folder Using Time Machine with the NSA 14.1 Overview 14.2 Time Machine Screen 14.3 Using Time Machine 1Click Apple > System Preferences. Then go to System and select Time Machine Change Disk share01 Use for Backup user1/12345 Back Up Now Stop Backing Up OFF Page Users 15.1 Overview 15.2What You Can Do 15.3The Users Screen Page 15.3.1 User Icons 15.3.2 Adding or Editing an Account Administrator Group Membership 15.3.3 Usernames 15.4Displaying User Info Group List Groups 16.1 Overview 16.2What You Can Do 16.3The Groups Screen 16.3.1 Adding or Editing a Group 16.3.2 Group Names EVERYONE Shares 17.1 Overview 17.2What You Can Do 17.3The Shares Screen Built-in 17.3.1 Adding or Editing Share 17.3.2 Configuring Advanced Share Access 17.3.3 Public and ANONYMOUS Share Access Rights 17.4 The Recycle Bin Configuration Screen 17.4.1 Recycle Bins 17.4.2 Configuring Recycle Bins 17.5 The Share Browser Screen Page 17.5.1 Moving or Copying Files Maintenance Screens 18.1 Overview 18.2What You Can Do 18.3The Power Screen 18.3.1 Notes on NSA-310 Page Page 18.3.2 Editing the Power Control Schedule Screen 18.4 The Log Screen 18.4.1 Report Config Screen 18.4.2Email Setting 18.4.3 Report Setting 18.4.4 Syslog Server Setting 18.5 The Configuration Screen 18.6 SSL Certification 18.6.1 Modifying or Creating a Certificate 18.7 The Firmware Upgrade Screen 18.8 The Shutdown Screen 18.9 Technical Reference 18.9.1 Log Classes 18.9.2 Log Severity Levels 18.9.3 Log Messages Page Page Page Page Page Page Page Protecting Your Data 19.1 Overview 19.2 Protection Methods 19.3 Configuration File Backup and Restoration Page Troubleshooting 20.1 Troubleshooting Overview 20.2Power, Hardware, Connections, and LEDs HDD Repair 20.3NAS Starter Utility 20.4 NSA Login and Access Start All) Programs Accessories Command Prompt 20.4.1 Enabling Scripting of Safe ActiveX Controls Page 20.5 I Cannot Access The NSA 20.6Users Cannot Access the NSA Disconnect DENY FULL 20.7 External USB Drives 20.8 Firmware 20.9 File Transfer 20.10 Networking 20.11Some Features’ Screens Do Not Display 20.12Media Server Functions Page 20.13 Download Service and Broadcatching Functions 20.14 Web Publishing 20.15Auto Upload 20.16 Package Management 20.17 Backups Page Product Specifications 21.1 LEDs 21.2 Supported Media Server Content Formats 21.3 Supported iTunes Server Content Formats Page Windows XP/NT/2000 Page Page 5The Internet Protocol TCP/IP Properties window opens Obtain an IP address automatically 7Click OK to close the Internet Protocol (TCP/IP) Properties window 8Click OK to close the Local Area Connection Properties window Verifying Settings 1Click Start > All Programs > Accessories > Command Prompt Start > Control Panel > Network Connections Support Windows Vista Continue 6Select Internet Protocol Version 4 (TCP/IPv4) and then select Properties 7The Internet Protocol Version 4 (TCP/IPv4) Properties window opens 9Click OK to close the Internet Protocol (TCP/IP) Properties window 10Click OK to close the Local Area Connection Properties window Windows Page 5Select Internet Protocol Version 4 (TCP/IPv4) and then select Properties 6The Internet Protocol Version 4 (TCP/IPv4) Properties window opens 8Click OK to close the Internet Protocol (TCP/IP) Properties window 9Click OK to close the Local Area Connection Properties window Mac OS X: 10.3 and 1Click Apple > System Preferences System Preferences Built-in Ethernet Configure Using DHCP Configure IPv4 Manually Subnet Mask Router Mac OS X: 10.5 and 2In System Preferences, click the Network icon Configure Page Linux: Ubuntu 8 (GNOME) 1Click System > Administration > Network Network Settings Unlock Authenticate Static IP address Subnet mask Gateway address DNS Linux: openSUSE 10.3 (KDE) 1Click K Menu > Computer > Administrator Settings (YaST) Run as Root - KDE su YaST Control Center Network Devices Network Card Overview Network Card Setup Address Dynamic Address (DHCP) Statically assigned IP Address Hostname Hostname/DNS KNetwork Manager Task bar Options Show Connection Information Page Internet Explorer Pop-upBlockers Disable Pop-upBlockers Pop-up Blocker Turn Off Enable Pop-upBlockers with Exceptions 2Select Settings…to open the Pop-upBlocker Settings screen Allowed sites JavaScripts Scripting Active scripting Scripting of Java applets Java Permissions Microsoft VM Java permissions JAVA (Sun) Advanced 2Make sure that Use Java 2 for <applet> under Java (Sun) is selected Figure 233 Java (Sun) Mozilla Firefox Tools Content Page Protocol USER-DEFINED Port(s Port(s) TCP Page Page Page Page 2Click Continue to this website (not recommended) 3In the Address Bar, click Certificate Error > View certificates 4In the Certificate dialog box, click Install Certificate Select Certificate Store 9In the Completing the Certificate Import Wizard screen, click Finish Website Identification Installing a Stand-AloneCertificate File in Internet Explorer Open Removing a Certificate in Internet Explorer 1Open Internet Explorer and click Tools > Internet Options 2In the Internet Options dialog box, click Content > Certificates Root Certificate Store 2Select Accept this certificate permanently and click OK Page Info > Security Installing a Stand-AloneCertificate File in Firefox 1Open Firefox and click Tools > Options 2In the Options dialog box, click Advanced > Encryption > View Certificates Page Removing a Certificate in Firefox Certificate Manager Web Sites 4In the Delete Web Site Certificates dialog box, click OK Opera Security information Installing a Stand-AloneCertificate File in Opera 1Open Opera and click Tools > Preferences 2In Preferences, click Advanced > Security > Manage certificates 3In the Certificates Manager, click Authorities > Import 5In the Install authority certificate dialog box, click Install Removing a Certificate in Opera 2In Preferences, Advanced > Security > Manage certificates Certificates manager Authorities Konqueror 2Click Continue KDE SSL Information Installing a Stand-AloneCertificate File in Konqueror 2In the Certificate Import Result - Kleopatra dialog box, click OK Kleopatra Removing a Certificate in Konqueror 1Open Konqueror and click Settings > Configure Konqueror Crypto Peer SSL Certificates Page End-UserLicense Agreement for "NSA210, NSA 221, NSA310, NSA320, and NSA325 Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Copyright Disclaimers Certifications Federal Communications Commission (FCC) Interference Statement Notices Viewing Certifications Note Registration Safety Warnings Page Page Numbers DLNA 186 DNS 175 FTPS 134 GMT 30 JBOD 166, 170 176 Page TLS 134, 186