Chapter 5 Troubleshooting
My password is not working. or
I forgot my password for the ZyXEL Device.
•Make sure you enter the password correctly. It is
•If you changed the password and then forgot it, you can reset the device pressing down the ZyXEL Device’s Reset button and holding it for 3 seconds.
The web configurator returns to the Login screen when I try to do something.
By default, the Web Configurator times out after five minutes and you must log in again.
When I pick up the phone’s receiver, I hear no dial tone.
Makes sure that your telephone and the ZyXEL Device are properly connected.
Test the telephone wire:
1Connect the wire to a telephone and a regular telephone outlet.
2If you cannot hear the dial tone, the wire might be broken. Use a different one.
If the problem continues, contact your local vendor.
I cannot make VoIP phone calls. or
The dial tone beeps or pulses.
•Log in to the ZyXEL Device. On the Status page, consult the VoIP Status section at the bottom to see if at least one VoIP account is registered. If not, click Register for the VoIP account(s) in question.
•If the problem continues, contact your vendor.
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