P-660R-T Series User’s Guide

30.3 Problems with the Password

Table 77 Troubleshooting the Password

PROBLEM

CORRECTIVE ACTION

 

 

I cannot

The username is “admin”. The default password is “1234”. The Password and

access the

Username fields are case-sensitive. Make sure that you enter the correct password

Prestige.

and username using the proper casing.

 

If you have changed the password and have now forgotten it, you will need to upload

 

the default configuration file (Refer to Section 2.2 on page 41 in Chapter 2 on page

 

40). This restores all of the factory defaults including the password.

30.4 Problems with the DSL LED

Table 78 Troubleshooting the DSL LED

PROBLEM

CORRECTIVE ACTION

 

 

The DSL LED is

Check the telephone wire and connections between the Prestige DSL port and the

off.

wall jack.

 

Make sure that the telephone company has checked your phone line and set it up

 

for DSL service.

 

Reset your ADSL line to reinitialize your link to the DSLAM. For details, refer to

 

Chapter 12 on page 108 (web configurator) or Chapter 24 on page 196 (SMT).

30.5 Problems with the LAN Interface

Table 79 Troubleshooting the LAN Interface

PROBLEM

CORRECTIVE ACTION

 

 

I cannot access the

If the 10M/100M LEDs on the front panel are both off, refer to Section 30.2 on

Prestige from the

page 242.

LAN.

Make sure that the IP address and the subnet mask of the Prestige and your

 

computer(s) are on the same subnet.

I cannot ping any

If the 10M/100M LEDs on the front panel are both off, refer to Section 30.2 on

computer on the LAN.

page 242.

 

Make sure that the IP address and the subnet mask of the Prestige and the

 

computers are on the same subnet.

243

Chapter 30 Troubleshooting