P-660R-T Series User’s Guide

30.9 Problems with the Web Configurator

Table 83 Troubleshooting the Web Configurator

PROBLEM

CORRECTIVE ACTION

 

 

I cannot access

Refer to the Quick Start Guide for hardware connections.

the web

Make sure that there is not an SMT console session running.

configurator.

Check that you have enabled web service access. If you have configured a secured

 

 

client IP address, your computer’s IP address must match it. Refer to the chapter on

 

remote management for details.

 

For WAN access, you must configure remote management to allow server access

 

from the Wan (or all). Refer to the chapters on remote management for details.

 

Your computer’s and the Prestige’s IP addresses must be on the same subnet for

 

LAN access.

 

If you changed the Prestige’s LAN IP address, then enter the new one as the URL.

 

Remove any filters in SMT menu 3.1 (LAN) or menu 11.5 (WAN) that block web

 

service.

 

See also Section 30.8 on page 245.

 

See the following section to check that pop-up windows, JavaScripts and Java

 

permissions are allowed.

 

You may also need to clear your Internet browser’s cache.

 

In Internet Explorer, click Tools and then Internet Options to open the Internet

 

Options screen.

 

In the General tab, click Delete Files. In the pop-up window, select the Delete all

 

offline content check box and click OK. Click OK in the Internet Options screen to

 

close it.

 

If you disconnect your computer from one device and connect it to another device

 

that has the same IP address, your computer’s ARP (Address Resolution Protocol)

 

table may contain an entry that maps the management IP address to the previous

 

device’s MAC address).

 

In Windows, use arp -dat the command prompt to delete all entries in your

 

computer’s ARP table.

30.9.1 Pop-up Windows, JavaScripts and Java Permissions

In order to use the web configurator you need to allow:

•Web browser pop-up windows from your device.

•JavaScripts (enabled by default).

•Java permissions (enabled by default).

Note: Internet Explorer 6 screens are used here. Screens for other Internet Explorer versions may vary.

30.9.1.1 Internet Explorer Pop-up Blockers

You may have to disable pop-up blocking to log into your device.

Chapter 30 Troubleshooting

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