P-660R-T Series User’s Guide

30.6 Problems with the WAN Interface

Table 80 Troubleshooting the WAN Interface

PROBLEM

CORRECTIVE ACTION

 

 

I cannot get a

The ISP provides the WAN IP address after authenticating you. Authentication

WAN IP address

may be through the user name and password, the MAC address or the host name.

from the ISP.

The username and password apply to PPPoE and PPPoA encapsulation only.

 

 

Make sure that you have entered the correct Service Type, User Name and

 

Password (be sure to use the correct casing). Refer to Chapter 6 on page 66 (web

 

configurator) or Chapter 17 on page 136 (SMT).

30.7 Problems with Internet Access

Table 81 Troubleshooting Internet Access

PROBLEM

CORRECTIVE ACTION

 

 

I cannot access

Make sure the Prestige is turned on and connected to the network.

the Internet.

If the DSL LED is off, refer to Section 30.4 on page 243.

 

 

Verify your WAN settings. Refer to the chapter on WAN setup (web configurator) or

 

the section on Internet Access (SMT).

 

Make sure you entered the correct user name and password.

 

If you use PPPoE pass through, make sure that bridge is turned on. See Chapter 14

 

on page 124 for details.

Internet

Check the schedule rules. Refer to Chapter 29 on page 238 (SMT).

connection

If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer to

disconnects.

Chapter 6 on page 66 (web configurator) or Chapter 18 on page 142 (SMT).

 

 

Contact your ISP.

 

 

Chapter 30 Troubleshooting

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