Meridian America Link/Customer Controlled Routing manual

366Chapter 13: Meridian Mail configuration

Defining voice channels in the Channel Allocation Table (CAT)

The Channel Allocation Table (CAT) contains entries for each Meridian Mail voice channel. As shown in Table 139, the CAT stores the following voice channel attributes:

¥Channel Location is the card location, in the Meridian Mail system, of the voice channel.

¥Routing Address is the TN defined for the virtual agent set in OverlayÊ11 on the Meridian 1 (see Table 137).

¥Link Location is card location, in the Meridian Mail system, of the Command and Status Link (CSL).

¥Link Type is always CSL.

¥Primary DN specifies the Meridian Mail ACD DN created in LD 23.

¥Channel DN is the IDN defined for the channel in LD 11.

¥Service is always ACC, for Meridian 1 Access.

¥Class is the lowest unused class number known to Meridian Link.

To assign dedicated channels to the Meridian Link-based application, you must either change existing channel entries or add new ones, such that

¥the primary DN for the voice channel is the Meridian Mail ACDÊqueue created in Overlay 23 (see Table 136)

¥the service type is ACC (for Meridian 1 Access)

¥each dedicated channel has a unique class, which identifies the channel to your application (for shared channels, Class = ALL)

Note: If a voice channel is not assigned a class number recognized by an HEVP application, it cannot be acquired during Meridian Mail call processing, and thus receives the default treatment for unacquired Meridian Mail calls.

553-3202-210 Standard October 1998