TROUBLESHOOTING
This section covers minor problems with scanner operation. For major problems or damage, or if a problem continues to reoccur frequently, contact your dealer or a konica Minolta service facility.
SYMPTOM or MESSAGE
When starting up the utility software,
When starting up the utility software,
•The utility software freezes.
•The scanning time increases.
Unusual image color when scanning color negative film.
The scanned image is not sharp.
Images not sharp when using the manual focus dial. Slider displayed in the manual focus dialog box.
The scanner indicator lamp blinks rapidly.
The
The
The
The DiMAGE Scan preview image displays unusual color reproduction.
SOLUTION
Confirm the cable is securely connected between the computer and scanner. Turn the scanner off and on. Click OK to continue.
Close the scanner door. Click OK to continue.
Turn off the scanner. Shut down the image- processing application and increase its memory allocation. Restart the computer and scanner.
Confirm color negative film is selected in the main window, and rescan the image, or color balance the image using the DiMAGE Scan’s
Select an autofocus option in the preference dialog box, or use point AF or manual focus.
Turn the manual focus dial function on in the preference dialog box.
The film holder was hindered during the scan. Turn off the scanner, and restart the computer.
The scanner door was opened during setup. Close the door, and shut down and restart the scanner and DiMAGE Scan Utility.
Reload the holder into the scanner.
Set the correct film format in the DiMAGE Scan Utility or insert the correct holder into the scanner.
Increase the memory requirements for the host application. If multiple images have been scanned, close and relaunch the host application.
Remove the film holder and close the scanner door. Press shift+control+I (Windows) or command+control+I (Macintosh) to initialize the scanner.
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TROUBLESHOOTING 
