Lenovo Z60M, Z60T manual Select Security -Predesktop Area -Predesktop Area

Page 40

Solving computer problems

Message	Solution

1810: Hard disk partition	A problem in recognizing the layout of the partition on the hard disk has
layout error	halted computer startup. Either the Predesktop Area has been deleted, or the
	hard disk contains corrupt data. To try to restart your computer, complete
	one of the following:
	v If the Predesktop Area has been deleted
	1. Press F1 to open the BIOS Setup Utility.
	2. Select Security ->Predesktop Area ->Predesktop Area.
	3. Set this item to Disabled.
	4. Save and exit.
	v If the above fails
	1. Press Enter.
	2. Double-clickRECOVER TO FACTORY CONTENTS and follow
	on-screen instructions.
	Note: This will permanently erase the entire contents of the hard disk,
	and then restore software preinstalled.
	Press F1 to open BIOS Setup Utility, or Enter to start the Predesktop Area.
	If the computer still does not start, call the Support Center. Telephone
	numbers are listed in “Worldwide telephone list” on page 72.

1820: More than one	Only one external fingerprint reader is supported on this computer. Remove
external fingerprint	all but the reader that you have set up for the authentication.
reader is attached. Power
off and remove all but
the reader that you set
up within your main
operating system.

The power-on password	A power-on password or a supervisor password is set. Type the password
prompt	and press Enter to use the computer. If the power-on password is not
	accepted, a supervisor password might have been set. Type the supervisor
	password and press Enter. If you still see the same error message, have the
	computer serviced.

The hard disk password	A hard disk password is set. Type the password and press Enter to use the
prompt	computer.
	If you still see the same error message, have the computer serviced.

Hibernation error	The system configuration changed between the time your computer entered
	hibernation mode and the time it left this mode, and your computer cannot
	resume normal operation.
	v Restore the system configuration to what it was before your computer
	entered hibernation mode.
	v If the memory size has been changed, re-create the hibernation file.

18ThinkPad® Z60t and Z60m Series Service and Troubleshooting Guide

Image 40

Contents Page Page Page Page Contents Index Important safety information Conditions that require immediate actionGeneral safety guidelines ServicePower cords and power adapters Plugs and outlets Extension cords and related devicesBatteries Heat and product ventilation CD and DVD drive safety Additional safety informationTo Connect Page Important safety information Laser compliance statement Important safety information Page Important regulatory notice for users Important notice for usersInformation about hard disk capacity Page Finding information with the ThinkVantage button Page Overview of your new ThinkPad computer Front view Your ThinkPad Z60t Series computer at a glanceRear view Your ThinkPad Z60m Series computer at a glance ThinkPad Z60t Series Features ThinkPad Z60m Series Features Features Specifications Important tips Be careful about where and how you work Caring for your ThinkPad computerBe gentle with your computer Carry your computer properlyHandle storage media and drives properly Take care in setting passwordsOther important tips Cleaning the cover of your computer Cleaning your computer keyboardCleaning your computer display Care for the fingerprint readerCaring for your ThinkPad computer Solving computer problems Diagnosing problems TroubleshootingError messages Click PC-Doctor Solving computer problems Solving computer problems Solving computer problems Select Security -Predesktop Area -Predesktop Area Problem Errors without messagesSolution Password problem Power switch problem Keyboard problemsUltraNav problems Standby or hibernation problems Your computer does not enter standby or hibernation mode Select Timer Wake with Battery Operation by pressing Enter Click Power ManagementComputer screen problems Click AdvancedBattery problems Hard disk drive problems Startup problem Fingerprint authentication problems Other problemsComputer does not respond Solution Problem Starting Bios Setup Utility Starting Bios Setup Utility Recovering pre-installed softwareRecovering pre-installed software Upgrading the hard disk driveUpgrading the hard disk drive Handling a hard disk driveUpgrading the hard disk drive Upgrading the hard disk drive Upgrading the hard disk drive Replacing the battery Replacing the battery Replacing the battery Getting help and service Getting help and service Getting help on the Web Calling the Customer Support CenterFRU Getting help around the world Wireless interoperability Appendix A. Wireless related informationUsage environment and your health Authorized Operation Within the United States and Canada Enabling Extended Channel Mode Page Appendix B. Warranty information Lenovo Statement of Limited WarrantyWhat this Warranty Covers Part 1 General TermsHow to Obtain Warranty Service What this Warranty Does not CoverWhat Lenovo Will Do to Correct Problems Exchange of a Machine or Part Your Additional ResponsibilitiesLimitation of Liability Governing LawPart 2 Country-unique Terms Mexico ParaguayPeru UruguayUnited States Asia Pacific AustraliaCambodia and Laos CAMBODIA, INDONESIA, and LaosIndia Japan MalaysiaNEW Zealand PEOPLE’S Republic of China PRCSingapore EUROPE, Middle EAST, Africa EmeaGoverning Law Arbitration The following is added under this heading European Union EU ConsumersPage Egypt Following Terms Apply to the Country Specified AustriaFrance Hungary GermanyIreland Items for Which Lenovo is Not Liable SlovakiaUnited Kingdom Part 3 Warranty Information Warranty PeriodThinkPad Z60m Series computer On-site Service Customer Replaceable Unit ″CRU″ ServiceCourier or Depot Service Customer Carry-In or Mail-In Service CRU and On-site ServiceCRU and Courier or Depot Service CRU and Customer Carry-In or Mail-In ServiceCountry or Region Telephone Number Country or Region Telephone Number Country or Region Telephone Number Guarantee supplement for Mexico Appendix C. Customer Replaceable Units CRUs Tier 2 CRUsPage Appendix D. Notices Television output notice Electronic emissions noticesIndustry Canada Class B emission compliance statement European Union EMC Directive conformance statementHandling a disused ThinkPad battery pack Disposing of a disused lithium batteryEnvironmental notices for Japan IBM Lotus Software Offer Latin American Countries U. S. Or CanadaEuropean Countries Trademarks Asia Pacific CountriesPage Index Page Page Part Number 39T2191

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