Lenovo Z60M Getting help and service, Getting help on the Web Calling the Customer Support Center

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Getting help and service

Getting help and service

If you need help, service, technical assistance, or just want more information about ThinkPad computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about ThinkPad computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Microsoft Service Packs are the latest software source for Windows product updates. They are available via Web download (connection charges may apply) or via CD-ROM. For more specific information and links, go to www.microsoft.com. For technical assistance with installation of, or questions related to, Service Packs for your preloaded Microsoft Windows product, refer to the Microsoft Product Support Services Web site at http://support.microsoft.com/directory/, or you can contact Customer Support Center at the phone number(s) listed in “Worldwide telephone list” on page 72. Some fees might apply.

Getting help on the Web

The Lenovo Web site on the World Wide Web has up-to-date information about ThinkPad computers and support. The address for the Personal Computing home page is www.lenovo.com/think

You can find support information for your ThinkPad computer at www.lenovo.com/think/support. Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your ThinkPad computer even easier.

Calling the Customer Support Center

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period:

vProblem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

vLenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

vEngineering change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware.

44ThinkPad® Z60t and Z60m Series Service and Troubleshooting Guide

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Contents Page Page Page Page Contents Index Important safety information Conditions that require immediate actionGeneral safety guidelines ServicePower cords and power adapters Extension cords and related devices Plugs and outletsBatteries Heat and product ventilation CD and DVD drive safety Additional safety informationTo Connect Page Important safety information Laser compliance statement Important safety information Page Important notice for users Important regulatory notice for usersInformation about hard disk capacity Page Finding information with the ThinkVantage button Page Overview of your new ThinkPad computer Your ThinkPad Z60t Series computer at a glance Front viewRear view Your ThinkPad Z60m Series computer at a glance ThinkPad Z60t Series Features ThinkPad Z60m Series Features Features Specifications Be gentle with your computer Important tips Be careful about where and how you workCaring for your ThinkPad computer Carry your computer properlyTake care in setting passwords Handle storage media and drives properlyOther important tips Cleaning the cover of your computer Cleaning your computer keyboardCleaning your computer display Care for the fingerprint readerCaring for your ThinkPad computer Solving computer problems Error messages Diagnosing problemsTroubleshooting Click PC-DoctorSolving computer problems Solving computer problems Solving computer problems Select Security -Predesktop Area -Predesktop Area Errors without messages ProblemSolution Password problem Power switch problem Keyboard problemsUltraNav problems Standby or hibernation problems Your computer does not enter standby or hibernation mode Select Timer Wake with Battery Operation by pressing Enter Click Power ManagementComputer screen problems Click AdvancedBattery problems Hard disk drive problems Startup problem Fingerprint authentication problems Other problemsComputer does not respond Solution Problem Starting Bios Setup Utility Starting Bios Setup Utility Recovering pre-installed softwareRecovering pre-installed software Upgrading the hard disk driveUpgrading the hard disk drive Handling a hard disk driveUpgrading the hard disk drive Upgrading the hard disk drive Upgrading the hard disk drive Replacing the battery Replacing the battery Replacing the battery Getting help and service Getting help and service Getting help on the Web Calling the Customer Support CenterFRU Getting help around the world Appendix A. Wireless related information Wireless interoperabilityUsage environment and your health Authorized Operation Within the United States and Canada Enabling Extended Channel Mode Page What this Warranty Covers Appendix B. Warranty informationLenovo Statement of Limited Warranty Part 1 General TermsWhat this Warranty Does not Cover How to Obtain Warranty ServiceWhat Lenovo Will Do to Correct Problems Exchange of a Machine or Part Your Additional ResponsibilitiesLimitation of Liability Governing LawPart 2 Country-unique Terms Peru MexicoParaguay UruguayCambodia and Laos United StatesAsia Pacific Australia CAMBODIA, INDONESIA, and LaosIndia NEW Zealand JapanMalaysia PEOPLE’S Republic of China PRCSingapore EUROPE, Middle EAST, Africa EmeaGoverning Law Arbitration The following is added under this heading European Union EU ConsumersPage Following Terms Apply to the Country Specified Austria EgyptFrance Germany HungaryIreland Items for Which Lenovo is Not Liable SlovakiaUnited Kingdom Part 3 Warranty Information Warranty PeriodThinkPad Z60m Series computer Customer Replaceable Unit ″CRU″ Service On-site ServiceCourier or Depot Service CRU and Courier or Depot Service Customer Carry-In or Mail-In ServiceCRU and On-site Service CRU and Customer Carry-In or Mail-In ServiceCountry or Region Telephone Number Country or Region Telephone Number Country or Region Telephone Number Guarantee supplement for Mexico Appendix C. Customer Replaceable Units CRUs Tier 2 CRUsPage Appendix D. Notices Television output notice Electronic emissions noticesIndustry Canada Class B emission compliance statement European Union EMC Directive conformance statementDisposing of a disused lithium battery Handling a disused ThinkPad battery packEnvironmental notices for Japan IBM Lotus Software Offer U. S. Or Canada Latin American CountriesEuropean Countries Trademarks Asia Pacific CountriesPage Index Page Page Part Number 39T2191
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Z60T, Z60M specifications

The Lenovo Z60T and Z60M are portable computing solutions designed to cater to the needs of business professionals and consumers. These models are part of Lenovo's Z Series, which emphasizes performance, durability, and portability.

The Lenovo Z60T is equipped with a sleek design and a lightweight chassis, making it ideal for users who are always on the go. This model features a 14.1-inch display with a resolution of 1400 x 1050 pixels, providing sharp and clear visuals that enhance the user experience when working on presentations or viewing media content. The Z60T incorporates an Intel Pentium M processor, which is known for its efficiency and ability to handle multitasking effectively.

On the other hand, the Lenovo Z60M is designed with slightly larger dimensions and comes with a 15.4-inch display, giving it a more expansive viewing area. This makes the Z60M perfect for tasks that require detailed visuals, such as graphic design or video editing. It also features the same Intel Pentium M processor, ensuring that both models deliver striking performance for everyday tasks.

One of the standout features of both the Z60T and Z60M is their robust build quality. The Z series laptops have undergone rigorous testing to ensure durability, which is crucial for business environments. The keyboards are spill-resistant and ergonomically designed, allowing for comfortable typing during long working hours.

Both models come equipped with a variety of technologies to enhance productivity and communication. They support Wi-Fi connectivity for internet access and have integrated Bluetooth for seamless device pairing. Additionally, advanced security features such as a fingerprint reader and SmartCard reader are available to protect sensitive data.

Battery life is another highlight of the Z60T and Z60M, with both models offering extended usage times, making them reliable for long business meetings or travel without the need for frequent recharges. The laptops also support multiple USB ports, allowing users to connect various peripherals easily.

In summary, the Lenovo Z60T and Z60M are solid choices for anyone seeking powerful, reliable, and portable laptops. Their combination of performance, build quality, and advanced technologies make them ideal for business professionals and casual users alike.
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