Lenovo T40 manual Solving computer problems

Page 44

Solving computer problems

Solution:

Make sure that:

vThe battery is charged.

vThe operating temperature is within the acceptable range. Refer to “Specifications” on page 5.

If these items are correct, have the computer serviced.

Problem:

The critical low-battery error message is displayed, and the computer immediately turns off.

Solution:

The battery power is getting low. Connect the ac adapter to the computer, or replace the battery with a fully charged one.

Problem:

When you take action to return from standby mode, the computer display remains blank.

Solution:

Check whether an external monitor was disconnected while the computer was in standby mode. Do not disconnect the external monitor while the computer is in standby mode or hibernation mode. If no external monitor is attached when the computer resumes, the computer display remains blank and output is not displayed. This restriction does not depend on the resolution value. Press Fn+F7 to bring up the computer display.

Note: If you use the Fn+F7 key combination to apply a presentation scheme, press Fn+F7 at least three times in three seconds, and the image is displayed on the computer screen.

Problem:

The computer does not return from standby mode, or the standby indicator stays on and the computer does not work.

Solution:

If the system does not return from standby mode, it may have entered standby or hibernation mode automatically because the battery is depleted. Check the standby indicator.

vIf the standby indicator is on, your computer is in standby mode. Connect the ac adapter to the computer; then press Fn.

vIf the standby indicator is off, your computer is in hibernation mode or power-off state. Connect the ac adapter to the computer; then press power button to resume operation.

If the system still does not return from standby mode, your system may stop responding and you cannot turn off the computer. In this case, you need to reset the computer. If you have not saved your data, it may be

22ThinkPad® T40 Series Service and Troubleshooting Guide

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Contents ThinkPad T40 Series Service and Troubleshooting Guide Page ThinkPad T40 Series Service and Troubleshooting Guide Page Contents Iv ThinkPad T40 Series Service and Troubleshooting Guide Important safety information Conditions that require immediate actionGeneral safety guidelines ServicePower cords and power adapters Batteries Extension cords and related devicesPlugs and outlets Heat and product ventilation CD and DVD drive safety Additional safety informationTo Connect Xii ThinkPad T40 Series Service and Troubleshooting Guide Important safety information Laser compliance statement Important safety information Xvi ThinkPad T40 Series Service and Troubleshooting Guide Information about hard disk capacity Important notice for usersImportant regulatory notice for users Xviii ThinkPad T40 Series Service and Troubleshooting Guide Finding information with Access IBM XixXx ThinkPad T40 Series Service and Troubleshooting Guide Overview of your new ThinkPad computer Your ThinkPad at a glance Front view Rear viewFeatures Features Specifications Important tips Be careful about where and how you work Caring for your ThinkPad computerBe gentle with your computer Carry your computer properlyOther important tips Take care in setting passwordsHandle storage media and drives properly Cleaning the cover of your computer Cleaning your computer keyboardCleaning your computer display Care for the fingerprint readerCaring for your ThinkPad computer Solving computer problems Diagnosing problems TroubleshootingError messages Click PC-DoctorSolving computer problems Solving computer problems Solving computer problems Select Security -IBM Predesktop Area -Access IBM Predesktop Solution Errors without messagesProblem My screen goes blank while the computer is on Keyboard problems Password problem Power switch problem UltraNav problems Standby or hibernation problems Solving computer problems Solution For Windows Click the Device Manager tabClear the Auto insert notification check box For Windows NTSelect Timer Wake with Battery Operation by pressing Enter Computer screen problems Click Power ManagementClick the Enable hibernation button For Windows XP or WindowsFor Windows XP and Windows Click AdvancedBattery problems Hard disk drive problems Startup problemSolving computer problems Fingerprint authentication problems Other problems Computer can not play a CD, or the sound quality is not good Playback of DVD is not smooth in Windows 98 and Windows Solution Problem Starting Bios Setup Utility Recovering pre-installed software For ThinkPad T41/41p Series computerDouble-clickRecover to factory contents For other ThinkPad T40 Series computerUpgrading the hard disk drive Handling a hard disk driveUpgrading the hard disk drive Replacing the battery Replacing the battery Replacing the battery Getting help and service Getting help and service Getting help on the Web Calling the Customer Support CenterFRU Getting help around the world Usage environment and your health Appendix A. Wireless related informationWireless interoperability Authorized Operation Within the United States and Canada Enabling Extended Channel Mode ThinkPad T40 Series Service and Troubleshooting Guide Appendix B. Warranty information Lenovo Statement of Limited WarrantyWhat this Warranty Covers Part 1 General TermsWhat Lenovo Will Do to Correct Problems What this Warranty Does not CoverHow to Obtain Warranty Service Exchange of a Machine or Part Your Additional ResponsibilitiesLimitation of Liability Governing LawPart 2 Country-unique Terms Mexico ParaguayPeru UruguayUnited States Asia Pacific AustraliaCambodia and Laos CAMBODIA, INDONESIA, and LaosIndia Japan MalaysiaNEW Zealand PEOPLE’S Republic of China PRCSingapore EUROPE, Middle EAST, Africa EmeaGoverning Law Arbitration The following is added under this heading European Union EU ConsumersThinkPad T40 Series Service and Troubleshooting Guide France Following Terms Apply to the Country Specified AustriaEgypt Ireland GermanyHungary Items for Which Lenovo is Not Liable SlovakiaUnited Kingdom Part 3 Warranty Information Warranty PeriodTypes Customer Replaceable Unit ″CRU″ Service On-site ServiceCourier or Depot Service Customer Carry-In or Mail-In ServiceCRU and Customer Carry-In or Mail-In Service CRU and On-site ServiceCRU and Courier or Depot Service Country or Region Telephone Number Country or Region Telephone Number Guarantee supplement for Mexico ThinkPad T40 Series Service and Troubleshooting Guide Appendix C. Customer Replaceable Units CRUs IBMThinkPad T40 Series Service and Troubleshooting Guide Appendix D. Notices Television output notice Electronic emissions noticesIndustry Canada Class B emission compliance statement European Union EMC Directive conformance statementEnvironmental notices for Japan Disposing of a disused lithium batteryHandling a disused ThinkPad battery pack IBM Lotus Software Offer European Countries U. S. Or CanadaLatin American Countries Trademarks Asia Pacific CountriesThinkPad T40 Series Service and Troubleshooting Guide Index ThinkPad T40 Series Service and Troubleshooting Guide Page Part Number 39T2332
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