Lenovo T40 manual Getting help and service

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Chapter 3. Getting help and service

Getting help and service . .	.	. .	.	.	.	44	Calling the Customer Support Center	.	.	.	44
Getting help on the Web . .	.	. .	.	.	.	44	Getting help around the world . . .	.	.	.	46

© Lenovo 2005. Portions © IBM Corp. 2005.

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Contents ThinkPad T40 Series Service and Troubleshooting Guide Page ThinkPad T40 Series Service and Troubleshooting Guide Page Contents Iv ThinkPad T40 Series Service and Troubleshooting Guide Conditions that require immediate action Important safety informationService General safety guidelinesPower cords and power adapters Batteries Extension cords and related devicesPlugs and outlets Heat and product ventilation Additional safety information CD and DVD drive safetyTo Connect Xii ThinkPad T40 Series Service and Troubleshooting Guide Important safety information Laser compliance statement Important safety information Xvi ThinkPad T40 Series Service and Troubleshooting Guide Information about hard disk capacity Important notice for usersImportant regulatory notice for users Xviii ThinkPad T40 Series Service and Troubleshooting Guide Xix Finding information with Access IBMXx ThinkPad T40 Series Service and Troubleshooting Guide Overview of your new ThinkPad computer Front view Rear view Your ThinkPad at a glanceFeatures Features Specifications Caring for your ThinkPad computer Important tips Be careful about where and how you workBe gentle with your computer Carry your computer properlyOther important tips Take care in setting passwordsHandle storage media and drives properly Cleaning your computer keyboard Cleaning the cover of your computerCare for the fingerprint reader Cleaning your computer displayCaring for your ThinkPad computer Solving computer problems Troubleshooting Diagnosing problemsError messages Click PC-DoctorSolving computer problems Solving computer problems Solving computer problems Select Security -IBM Predesktop Area -Access IBM Predesktop Solution Errors without messagesProblem My screen goes blank while the computer is on Keyboard problems Password problemPower switch problem UltraNav problems Standby or hibernation problems Solving computer problems Click the Device Manager tab Solution For WindowsClear the Auto insert notification check box For Windows NTSelect Timer Wake with Battery Operation by pressing Enter Click Power Management Computer screen problemsClick the Enable hibernation button For Windows XP or WindowsClick Advanced For Windows XP and WindowsBattery problems Startup problem Hard disk drive problemsSolving computer problems Fingerprint authentication problems Other problems Computer can not play a CD, or the sound quality is not good Playback of DVD is not smooth in Windows 98 and Windows Solution Problem Starting Bios Setup Utility For ThinkPad T41/41p Series computer Recovering pre-installed softwareFor other ThinkPad T40 Series computer Double-clickRecover to factory contentsHandling a hard disk drive Upgrading the hard disk driveUpgrading the hard disk drive Replacing the battery Replacing the battery Replacing the battery Getting help and service Getting help on the Web Calling the Customer Support Center Getting help and serviceFRU Getting help around the world Usage environment and your health Appendix A. Wireless related informationWireless interoperability Authorized Operation Within the United States and Canada Enabling Extended Channel Mode ThinkPad T40 Series Service and Troubleshooting Guide Lenovo Statement of Limited Warranty Appendix B. Warranty informationWhat this Warranty Covers Part 1 General TermsWhat Lenovo Will Do to Correct Problems What this Warranty Does not CoverHow to Obtain Warranty Service Your Additional Responsibilities Exchange of a Machine or PartGoverning Law Limitation of LiabilityPart 2 Country-unique Terms Paraguay MexicoPeru UruguayAsia Pacific Australia United StatesCambodia and Laos CAMBODIA, INDONESIA, and LaosIndia Malaysia JapanNEW Zealand PEOPLE’S Republic of China PRCEUROPE, Middle EAST, Africa Emea SingaporeGoverning Law Arbitration The following is added under this heading Consumers European Union EUThinkPad T40 Series Service and Troubleshooting Guide France Following Terms Apply to the Country Specified AustriaEgypt Ireland GermanyHungary Slovakia Items for Which Lenovo is Not LiableUnited Kingdom Warranty Period Part 3 Warranty InformationTypes On-site Service Customer Replaceable Unit ″CRU″ ServiceCourier or Depot Service Customer Carry-In or Mail-In ServiceCRU and Customer Carry-In or Mail-In Service CRU and On-site ServiceCRU and Courier or Depot Service Country or Region Telephone Number Country or Region Telephone Number Guarantee supplement for Mexico ThinkPad T40 Series Service and Troubleshooting Guide IBM Appendix C. Customer Replaceable Units CRUsThinkPad T40 Series Service and Troubleshooting Guide Appendix D. Notices Electronic emissions notices Television output noticeEuropean Union EMC Directive conformance statement Industry Canada Class B emission compliance statementEnvironmental notices for Japan Disposing of a disused lithium batteryHandling a disused ThinkPad battery pack IBM Lotus Software Offer European Countries U. S. Or CanadaLatin American Countries Asia Pacific Countries TrademarksThinkPad T40 Series Service and Troubleshooting Guide Index ThinkPad T40 Series Service and Troubleshooting Guide Page Part Number 39T2332

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