Lenovo S710 manual General Checkout, Problem determination tips

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Chapter 4. General Checkout

Attention

The drives in the computer you are servicing might have been rearranged or the drive startup sequence changed. Be extremely careful during write operations such as copying, saving, or formatting. Data or programs can be overwritten if you select an incorrect drive.

General error messages appear if a problem or conflict is found by an application program, the operating system, or both. For an explanation of these messages, refer to the information supplied with that software package.

Before replacing any FRUs, ensure that the latest level of BIOS is installed on the system. A down-level BIOS might cause false errors and unnecessary replacement of the system board. For more information on how to determine and obtain the latest level BIOS, see “BIOS levels” on page 103.

Use the following procedure to help determine the cause of the problem:

1.Power-off the computer and all external devices.

2.Check all cables and power cords.

3.Set all display controls to the middle position.

4.Power-on all external devices.

5.Power-on the computer.

Look for displayed error codes

Listen for beep codes

Look for readable instructions or a main menu on the display.

If you did not receive the correct response, proceed to step 6 on page 31.

If you do receive the correct response, proceed to step 7 on page 31.

6.Look at the following conditions and follow the instructions:

If you hear beep codes during POST, go to “Beep symptoms” on page 55.

If the computer displays a POST error, go to “POST error codes” on page 56.

If the computer hangs and no error is displayed, continue at step 7 on page 31.

7.If these actions do not correct the problem, and you need technical assistance, see “Lenovo Support Web site” on page 29.

Problem determination tips

Due to the variety of hardware and software combinations that can be encountered, use the following information to assist you in problem determination. If possible, have this information available when requesting assistance from Service Support and Engineering functions.

Machine type and model

Processor or hard disk drive upgrades

Failure symptom

Do diagnostics indicate a failure?

What, when, where, single, or multiple systems?

Is the failure repeatable?

Has this configuration ever worked?

If it has been working, what changes were made prior to it failing?

© Copyright Lenovo 2013

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Contents Lenovo S710 All-In-One Hardware Maintenance Manual Page Lenovo S710 All-In-One Hardware Maintenance Manual First Edition August Copyright Lenovo Contents Appendix A. Notices About this manual Important Safety InformationLenovo S710 All-In-OneHardware Maintenance Manual General safety Safety informationElectrical safety Lenovo S710 All-In-OneHardware Maintenance Manual Handling electrostatic discharge-sensitive devices Safety inspection guideGrounding requirements Safety notices multi-lingual translationsTo Connect To Disconnect ≥18 kg 37 lbs ≥32 kg 70.5 lbs ≥55 kg 121.2 lbs Safety information Perigo Para Conectar Para Desconectar CuidadoPerigo Safety information Lenovo S710 All-In-OneHardware Maintenance Manual Safety information Connexion Déconnexion ≥18 kg 37 lbs ≥32 kg 70.5 lbs ≥55 kg 121.2 lbs Vorsicht Arbeitsschutzrichtlinien beim Anheben der Maschine beachten AchtungLenovo S710 All-In-OneHardware Maintenance Manual Safety information Per collegarsi Per scollegarsi PericoloPrestare attenzione nel sollevare lapparecchiatura Lenovo S710 All-In-OneHardware Maintenance Manual Peligro No debe Adopte procedimientos seguros al levantar el equipo Lenovo S710 All-In-OneHardware Maintenance Manual General information SpecificationsLenovo Support Web site Lenovo S710 All-In-OneHardware Maintenance Manual General Checkout Problem determination tipsLenovo S710 All-In-OneHardware Maintenance Manual Basic troubleshooting Troubleshooting and diagnosticsSymptom Action Troubleshooting procedure Accessing Control Panel on the Windows 8 operating systemClick Settings Click Control Panel Audio problems TroubleshootingSound comes from one external speaker only No audio in WindowsNo audio in DOS applications or games CD or DVD does not work CD problemsBlack screen instead of DVD video DVD problemsDVD movie will not play No audio or intermittent audio while playing DVD movieKeyboard, mouse, or pointing device problems Intermittent problemsInvalid disc or no disc found message All or some keys on the keyboard do not workPointer on the screen does not move smoothly with the mouse Mouse or pointing device does not workFingerprint reader does not work Click Hardware and Sound Click Devices and PrintersWireless keyboard does not work Monitor problemsWrong characters appear on the screen Image is discolored Image appears to be flickeringEthernet problems Networking problemsYour computer cannot connect to the network Click Start Control Panel Click Hardware and SoundWake on LAN feature is not working Wireless LAN problemAdapter stops working for no apparent reason Wireless WAN problem Option problemsBluetooth problems Sound does not come from the Bluetooth headphoneAn option that was just installed does not work Performance and lockup problemsAn option that previously worked does not work now Insufficient free hard disk drive spaceClick Programs Click Turn Windows features on or off Click Disk CleanupClick Disk Cleanup Click Clean up system files Programs and Features area, click the Clean up buttonSerial port problems Printer problemsClick Defragment Now, then click Continue Click OptimizeSoftware does not work as expected Software problemsUSB problems Starting the Setup Utility program Using the Setup Utility programViewing and changing settings Using passwordsAdministrator Password Power-On PasswordSetting, changing, and deleting a password Enabling or disabling a deviceSelecting a temporary startup device Selecting a startup deviceSelecting or changing the startup device sequence Exiting the Setup Utility program Hard disk drive boot error Symptom-to-FRU IndexPower Supply Problems Beep symptomsBeep Symptom FRU/Action Post error codesShort and 1 long beeps Dram memory error Error code Post Error Message Description/ActionMessage/Symptom FRU/Action Miscellaneous error conditionsDisplay/Monitor Second device hard disk First device networkUndetermined problems Lenovo S710 All-In-OneHardware Maintenance Manual Locations Front connector, control, and indicator locationsRear connector locations Locating major FRUs and CRUs Locating major FRUs and CRUs Looking up FRU information Number FRU description Self-service CRU Optional-service CRULocating parts on the system board Locations of the parts and connectors on the system boardReplacing FRUs Removing and reinstalling the system stand hinge coverRemoving the system stand hinge cover Removing and reinstalling the system standRemoving the system stand Lenovo S710 All-In-OneHardware Maintenance Manual Removing the computer cover Removing and reinstalling the Vesa mount bracketRemoving the Vesa mount bracket Replacing the hard disk driveRemoving the hard disk drive Removing the hard disk drive from the bracket Replacing the optical driveRemoving the optical drive Connecting the cable and installing the screw Removing and reinstalling the system board shieldRemoving the system board shield Replacing the microprocessor fanRemoving the microprocessor fan Replacing the heat sink assemblySafety, Warranty, and Setup Guide, go to Replacing the microprocessor Opening the retainer to access the microprocessor Removing the microprocessor Removing the battery Replacing the batteryReplacing the inverter Installing a new batteryRemoving the screws that secure the inverter Installing or replacing a memory moduleRemoving a memory module Removing the internal speakers Replacing the internal speakersRemoving the integrated camera Replacing the integrated cameraReplacing the system board Lenovo S710 All-In-OneHardware Maintenance Manual Replacing the LCD panel Disconnect the LCD panel cable from the system board Removing the four screws that secure the LCD panel Reconnect the LCD panel cable to the system board Replacing the Wi-Fi cardRemoving the screw that secures the Wi-Fi card Replacing the USB keyboard or mouse Completing the parts replacementInstalling the computer cover Lenovo S710 All-In-OneHardware Maintenance Manual CRU ID FRU lists-S710WD XL1000S WD10EZEX-08RKKA0 1TB HDD-LH PIB65F/TAHOE Rear IO-1 China DIP +BKT Foot Holder Pcak W/RUBBER Additional Service Information Updating flashing the Bios from your operating system Power management Recovering from a POST/BIOS update failureClick Downloads and drivers Automatic Power-on features Automatic configuration and power interface Acpi Bios107 Appendix A. NoticesEuropean conformance CE mark Trademarks Television output notice109 IndexPOST/BIOS update failure