Lenovo S710 manual Option problems, Wireless WAN problem, Bluetooth problems

Lenovo S710 manual Troubleshooting and diagnostics, Basic troubleshooting, Symptom Action Lenovo S710 manual Accessing Control Panel on the Windows 8 operating system, Troubleshooting procedure Lenovo S710 manual Troubleshooting, Audio problems Lenovo S710 manual No audio in Windows, Sound comes from one external speaker only, No audio in DOS applications or games Lenovo S710 manual CD problems, CD or DVD does not work Lenovo S710 DVD problems, Black screen instead of DVD video, DVD movie will not play, Playback is very slow or choppy Lenovo S710 Intermittent problems, Keyboard, mouse, or pointing device problems, Invalid disc or no disc found message Lenovo S710 manual Mouse or pointing device does not work, Pointer on the screen does not move smoothly with the mouse Lenovo S710 manual Monitor problems, Wireless keyboard does not work, Wrong characters appear on the screen Lenovo S710 manual Image appears to be flickering, Image is discolored Lenovo S710 manual Networking problems, Ethernet problems, Your computer cannot connect to the network Lenovo S710 manual Wireless LAN problem, Adapter stops working for no apparent reason, Wake on LAN feature is not working Lenovo S710 Option problems, Wireless WAN problem, Bluetooth problems, Sound does not come from the Bluetooth headphone Lenovo S710 manual Performance and lockup problems, An option that was just installed does not work, Click Start Computer Lenovo S710 Excessive number of fragmented files, Click Disk Cleanup, Click Programs Click Turn Windows features on or off Lenovo S710 manual Printer problems, Serial port problems, Click Defragment Now, then click Continue, Click Optimize Lenovo S710 manual Software problems, Software does not work as expected Lenovo S710 manual USB problems Lenovo S710 manual Using the Setup Utility program, Starting the Setup Utility program, Viewing and changing settings Lenovo S710 manual Power-On Password, Administrator Password, Setting, changing, and deleting a password Lenovo S710 manual Selecting a startup device, Selecting a temporary startup device Lenovo S710 manual Exiting the Setup Utility program Lenovo S710 manual Symptom-to-FRU Index, Hard disk drive boot error, Power Supply Problems, Beep symptoms Lenovo S710 manual Post error codes, Beep Symptom FRU/Action, Short and 1 long beeps Dram memory error Lenovo S710 manual Miscellaneous error conditions, Message/Symptom FRU/Action, Display/Monitor Lenovo S710 manual First device network, Second device hard disk Lenovo S710 manual Undetermined problems Lenovo manual Lenovo S710 All-In-OneHardware Maintenance Manual Lenovo S710 manual Locations, Front connector, control, and indicator locations Lenovo S710 manual Rear connector locations Lenovo S710 manual Locating major FRUs and CRUs Lenovo S710 manual Locating major FRUs and CRUs Lenovo S710 manual Looking up FRU information, Number FRU description Self-service CRU Optional-service CRU Lenovo S710 manual Locating parts on the system board, Locations of the parts and connectors on the system board Lenovo S710 manual Replacing FRUs, Removing and reinstalling the system stand hinge cover Lenovo S710 manual Removing and reinstalling the system stand, Removing the system stand hinge cover
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Note: If your computer is preinstalled with the Windows 7 operating system, click Show hidden icons in the Windows notification area. The Access Connections icon is displayed. For more information about the icon, see the Help in Access Connections.

•Check Network Name (SSID), and your encryption information. Use Access Connections to verify this case-sensitive information.

A wireless WAN problem

Message: Unauthorized WAN card is plugged in - Power off and remove the WAN card.

Action: Seek technical assistance for help to remove the unauthorized WAN card. See “Lenovo Support Web site” on page 29 for more information.

Note: Some computer models do not have a wireless WAN.

Bluetooth problems

Bluetooth is available with some certain computer models.

For Bluetooth problems, select your symptom from the following list:

•“Sound does not come from the Bluetooth headphone” on page 45

•“PIM items sent from the Windows 7 operating system cannot be received correctly” on page 45

Sound does not come from the Bluetooth headphone

Symptom: Sound does not come from the Bluetooth headset/headphone but comes from the local speaker even though the headset/headphone is connected using Headset profile or AV profile.

Action: Do the following:

1.Exit the application that uses the sound device (for example, Windows Media Player).

2.Open the Control Panel by clicking Start ➙ Control Panel.

3.Click Hardware and Sound ➙ Sound .

4.Select the Playback tab.

5.If you are using Headset profile, select Bluetooth Hands-free Audio and click the Set Default button. If you are using AV profile, select Stereo Audio and click the Set Default button.

6.Click OK to close the Sound window.

PIM items sent from the Windows 7 operating system cannot be received correctly

Symptom: Personal Information Manager (PIM) items sent from the Windows 7 operating system cannot be received correctly into the address book of any other Bluetooth-enabled device.

Action: The Windows 7 operating system sends PIM items in XML format, but most Bluetooth-enabled devices handle PIM items in vCard format. If another Bluetooth-enabled device can receive a file through Bluetooth, a PIM item sent from the Windows 7 operating system system might be saved as a file with the extension contact.

Option problems

Use this information to diagnose problems with Lenovo hardware options that do not have their own troubleshooting information.

Select your symptom from the following list:

•“An option that was just installed does not work” on page 46

Chapter 5. Troubleshooting and diagnostics 45

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Contents Lenovo S710 All-In-One Hardware Maintenance Manual Page Lenovo S710 All-In-One Hardware Maintenance Manual First Edition August Copyright Lenovo Contents Appendix A. Notices About this manual Important Safety InformationLenovo S710 All-In-OneHardware Maintenance Manual Safety information General safetyElectrical safety Lenovo S710 All-In-OneHardware Maintenance Manual Handling electrostatic discharge-sensitive devices Safety inspection guideGrounding requirements Safety notices multi-lingual translationsTo Connect To Disconnect ≥18 kg 37 lbs ≥32 kg 70.5 lbs ≥55 kg 121.2 lbs Safety information Perigo Para Conectar Para Desconectar CuidadoPerigo Safety information Lenovo S710 All-In-OneHardware Maintenance Manual Safety information Connexion Déconnexion ≥18 kg 37 lbs ≥32 kg 70.5 lbs ≥55 kg 121.2 lbs Vorsicht Arbeitsschutzrichtlinien beim Anheben der Maschine beachten AchtungLenovo S710 All-In-OneHardware Maintenance Manual Safety information Per collegarsi Per scollegarsi PericoloPrestare attenzione nel sollevare lapparecchiatura Lenovo S710 All-In-OneHardware Maintenance Manual Peligro No debe Adopte procedimientos seguros al levantar el equipo Lenovo S710 All-In-OneHardware Maintenance Manual Specifications General informationLenovo Support Web site Lenovo S710 All-In-OneHardware Maintenance Manual General Checkout Problem determination tipsLenovo S710 All-In-OneHardware Maintenance Manual Troubleshooting and diagnostics Basic troubleshootingSymptom Action Accessing Control Panel on the Windows 8 operating system Troubleshooting procedureClick Settings Click Control Panel Audio problems TroubleshootingNo audio in Windows Sound comes from one external speaker onlyNo audio in DOS applications or games CD or DVD does not work CD problemsNo audio or intermittent audio while playing DVD movie DVD problemsBlack screen instead of DVD video DVD movie will not playAll or some keys on the keyboard do not work Intermittent problemsKeyboard, mouse, or pointing device problems Invalid disc or no disc found messageClick Hardware and Sound Click Devices and Printers Mouse or pointing device does not workPointer on the screen does not move smoothly with the mouse Fingerprint reader does not workMonitor problems Wireless keyboard does not workWrong characters appear on the screen Image is discolored Image appears to be flickeringClick Start Control Panel Click Hardware and Sound Networking problemsEthernet problems Your computer cannot connect to the networkWireless LAN problem Wake on LAN feature is not workingAdapter stops working for no apparent reason Sound does not come from the Bluetooth headphone Option problemsWireless WAN problem Bluetooth problemsInsufficient free hard disk drive space Performance and lockup problemsAn option that was just installed does not work An option that previously worked does not work nowPrograms and Features area, click the Clean up button Click Disk CleanupClick Programs Click Turn Windows features on or off Click Disk Cleanup Click Clean up system filesClick Optimize Printer problemsSerial port problems Click Defragment Now, then click ContinueSoftware does not work as expected Software problemsUSB problems Using passwords Using the Setup Utility programStarting the Setup Utility program Viewing and changing settingsEnabling or disabling a device Power-On PasswordAdministrator Password Setting, changing, and deleting a passwordSelecting a startup device Selecting a temporary startup deviceSelecting or changing the startup device sequence Exiting the Setup Utility program Beep symptoms Symptom-to-FRU IndexHard disk drive boot error Power Supply ProblemsError code Post Error Message Description/Action Post error codesBeep Symptom FRU/Action Short and 1 long beeps Dram memory errorMiscellaneous error conditions Message/Symptom FRU/ActionDisplay/Monitor Second device hard disk First device networkUndetermined problems Lenovo S710 All-In-OneHardware Maintenance Manual Locations Front connector, control, and indicator locationsRear connector locations Locating major FRUs and CRUs Locating major FRUs and CRUs Looking up FRU information Number FRU description Self-service CRU Optional-service CRULocating parts on the system board Locations of the parts and connectors on the system boardReplacing FRUs Removing and reinstalling the system stand hinge coverRemoving the system stand hinge cover Removing and reinstalling the system standRemoving the system stand Lenovo S710 All-In-OneHardware Maintenance Manual Removing the computer cover Removing and reinstalling the Vesa mount bracketRemoving the Vesa mount bracket Replacing the hard disk driveRemoving the hard disk drive Removing the hard disk drive from the bracket Replacing the optical driveRemoving the optical drive Connecting the cable and installing the screw Removing and reinstalling the system board shieldRemoving the system board shield Replacing the microprocessor fanRemoving the microprocessor fan Replacing the heat sink assemblySafety, Warranty, and Setup Guide, go to Replacing the microprocessor Opening the retainer to access the microprocessor Removing the microprocessor Removing the battery Replacing the batteryReplacing the inverter Installing a new batteryRemoving the screws that secure the inverter Installing or replacing a memory moduleRemoving a memory module Removing the internal speakers Replacing the internal speakersRemoving the integrated camera Replacing the integrated cameraReplacing the system board Lenovo S710 All-In-OneHardware Maintenance Manual Replacing the LCD panel Disconnect the LCD panel cable from the system board Removing the four screws that secure the LCD panel Reconnect the LCD panel cable to the system board Replacing the Wi-Fi cardRemoving the screw that secures the Wi-Fi card Replacing the USB keyboard or mouse Completing the parts replacementInstalling the computer cover Lenovo S710 All-In-OneHardware Maintenance Manual CRU ID FRU lists-S710WD XL1000S WD10EZEX-08RKKA0 1TB HDD-LH PIB65F/TAHOE Rear IO-1 China DIP +BKT Foot Holder Pcak W/RUBBER Additional Service Information Updating flashing the Bios from your operating system Recovering from a POST/BIOS update failure Power managementClick Downloads and drivers Automatic Power-on features Automatic configuration and power interface Acpi Bios107 Appendix A. NoticesEuropean conformance CE mark Trademarks Television output notice109 IndexPOST/BIOS update failure
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