Lenovo S710 manual Symptom-to-FRU Index, Hard disk drive boot error, Power Supply Problems

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Chapter 7. Symptom-to-FRU Index

The Symptom-to-FRU index lists error symptoms and possible causes. The most likely cause is listed first. Always begin with Chapter 4 “General Checkout” on page 31. This index can also be used to help you decide which FRUs to have available when servicing a computer. If you are unable to correct the problem using this index, go to “Undetermined problems” on page 59.

Notes:

•If you have both an error message and an incorrect audio response, diagnose the error message first.

•If you cannot run the diagnostic tests or you get a diagnostic error code when running a test, but did receive a POST error message, diagnose the POST error message first.

•If you did not receive any error message, look for a description of your error symptoms in the first part of this index.

Hard disk drive boot error

A hard disk drive boot error can have the following causes.

Error	FRU/Action

The start-up drive is not in the boot sequence in	Check the configuration and ensure the start-up drive is
configuration.	in the boot sequence.

No operating system installed on the boot drive.	Install an operating system on the boot drive.

The boot sector on the startup drive is corrupted.	The drive must be formatted. Do the following:
	1. Attempt to back up the data on the failing hard disk
	drive.
	2. Using the operating system programs, format the
	hard disk drive.

The drive is defective.	Replace the hard disk drive.

Power Supply Problems

If you suspect a power problem, use the following procedures.

Check/Verify		FRU/Action

Check the following for proper installation.		Reseat connectors
•	Power cord
•	On/Off switch connector
• On/Off switch power supply connector
• System board power supply connectors
•	Microprocessor(s) connection

Check the power cord for continuity.		Power cord

Check the power-on switch for continuity.		Power-on switch

Beep symptoms

Beep symptoms are tones or a series of tones separated by pauses (intervals without sound) during POST.

© Copyright Lenovo 2013

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Contents Lenovo S710 All-In-One Hardware Maintenance Manual Page Lenovo S710 All-In-One Hardware Maintenance Manual First Edition August Copyright Lenovo Contents Appendix A. Notices About this manual Important Safety InformationLenovo S710 All-In-OneHardware Maintenance Manual General safety Safety informationElectrical safety Lenovo S710 All-In-OneHardware Maintenance Manual Handling electrostatic discharge-sensitive devices Safety inspection guideGrounding requirements Safety notices multi-lingual translationsTo Connect To Disconnect ≥18 kg 37 lbs ≥32 kg 70.5 lbs ≥55 kg 121.2 lbs Safety information Perigo Para Conectar Para Desconectar CuidadoPerigo Safety information Lenovo S710 All-In-OneHardware Maintenance Manual Safety information Connexion Déconnexion ≥18 kg 37 lbs ≥32 kg 70.5 lbs ≥55 kg 121.2 lbs Vorsicht Arbeitsschutzrichtlinien beim Anheben der Maschine beachten AchtungLenovo S710 All-In-OneHardware Maintenance Manual Safety information Per collegarsi Per scollegarsi PericoloPrestare attenzione nel sollevare lapparecchiatura Lenovo S710 All-In-OneHardware Maintenance Manual Peligro No debe Adopte procedimientos seguros al levantar el equipo Lenovo S710 All-In-OneHardware Maintenance Manual General information SpecificationsLenovo Support Web site Lenovo S710 All-In-OneHardware Maintenance Manual General Checkout Problem determination tipsLenovo S710 All-In-OneHardware Maintenance Manual Basic troubleshooting Troubleshooting and diagnosticsSymptom Action Troubleshooting procedure Accessing Control Panel on the Windows 8 operating systemClick Settings Click Control Panel Audio problems TroubleshootingSound comes from one external speaker only No audio in WindowsNo audio in DOS applications or games CD or DVD does not work CD problemsBlack screen instead of DVD video DVD problemsDVD movie will not play No audio or intermittent audio while playing DVD movieKeyboard, mouse, or pointing device problems Intermittent problemsInvalid disc or no disc found message All or some keys on the keyboard do not workPointer on the screen does not move smoothly with the mouse Mouse or pointing device does not workFingerprint reader does not work Click Hardware and Sound Click Devices and PrintersWireless keyboard does not work Monitor problemsWrong characters appear on the screen Image is discolored Image appears to be flickeringEthernet problems Networking problemsYour computer cannot connect to the network Click Start Control Panel Click Hardware and SoundWake on LAN feature is not working Wireless LAN problemAdapter stops working for no apparent reason Wireless WAN problem Option problemsBluetooth problems Sound does not come from the Bluetooth headphoneAn option that was just installed does not work Performance and lockup problemsAn option that previously worked does not work now Insufficient free hard disk drive spaceClick Programs Click Turn Windows features on or off Click Disk CleanupClick Disk Cleanup Click Clean up system files Programs and Features area, click the Clean up buttonSerial port problems Printer problemsClick Defragment Now, then click Continue Click OptimizeSoftware does not work as expected Software problemsUSB problems Starting the Setup Utility program Using the Setup Utility programViewing and changing settings Using passwordsAdministrator Password Power-On PasswordSetting, changing, and deleting a password Enabling or disabling a deviceSelecting a temporary startup device Selecting a startup deviceSelecting or changing the startup device sequence Exiting the Setup Utility program Hard disk drive boot error Symptom-to-FRU IndexPower Supply Problems Beep symptomsBeep Symptom FRU/Action Post error codesShort and 1 long beeps Dram memory error Error code Post Error Message Description/ActionMessage/Symptom FRU/Action Miscellaneous error conditionsDisplay/Monitor Second device hard disk First device networkUndetermined problems Lenovo S710 All-In-OneHardware Maintenance Manual Locations Front connector, control, and indicator locationsRear connector locations Locating major FRUs and CRUs Locating major FRUs and CRUs Looking up FRU information Number FRU description Self-service CRU Optional-service CRULocating parts on the system board Locations of the parts and connectors on the system boardReplacing FRUs Removing and reinstalling the system stand hinge coverRemoving the system stand hinge cover Removing and reinstalling the system standRemoving the system stand Lenovo S710 All-In-OneHardware Maintenance Manual Removing the computer cover Removing and reinstalling the Vesa mount bracketRemoving the Vesa mount bracket Replacing the hard disk driveRemoving the hard disk drive Removing the hard disk drive from the bracket Replacing the optical driveRemoving the optical drive Connecting the cable and installing the screw Removing and reinstalling the system board shieldRemoving the system board shield Replacing the microprocessor fanRemoving the microprocessor fan Replacing the heat sink assemblySafety, Warranty, and Setup Guide, go to Replacing the microprocessor Opening the retainer to access the microprocessor Removing the microprocessor Removing the battery Replacing the batteryReplacing the inverter Installing a new batteryRemoving the screws that secure the inverter Installing or replacing a memory moduleRemoving a memory module Removing the internal speakers Replacing the internal speakersRemoving the integrated camera Replacing the integrated cameraReplacing the system board Lenovo S710 All-In-OneHardware Maintenance Manual Replacing the LCD panel Disconnect the LCD panel cable from the system board Removing the four screws that secure the LCD panel Reconnect the LCD panel cable to the system board Replacing the Wi-Fi cardRemoving the screw that secures the Wi-Fi card Replacing the USB keyboard or mouse Completing the parts replacementInstalling the computer cover Lenovo S710 All-In-OneHardware Maintenance Manual CRU ID FRU lists-S710WD XL1000S WD10EZEX-08RKKA0 1TB HDD-LH PIB65F/TAHOE Rear IO-1 China DIP +BKT Foot Holder Pcak W/RUBBER Additional Service Information Updating flashing the Bios from your operating system Power management Recovering from a POST/BIOS update failureClick Downloads and drivers Automatic Power-on features Automatic configuration and power interface Acpi Bios107 Appendix A. NoticesEuropean conformance CE mark Trademarks Television output notice109 IndexPOST/BIOS update failure