Lenovo S710 manual Software problems, Software does not work as expected

Page 55

If these actions do not correct the problem, and you need technical assistance, see “Lenovo Support Web site” on page 29.

Software problems

Select your symptom from the following list:

•“When using a sort feature, dates do not sort in the correct order” on page 49

•“Software does not work as expected” on page 49

When using a sort feature, dates do not sort in the correct order

Symptom: When using a sort feature, dates do not sort in the correct order.

Action: Some software developed before the year 2000 used only the last two digits of a year to sort dates, always assuming the first two digits were 19. Consequently, these programs sort dates out of order. Check with your software manufacturer to see if any updates are available. Many software manufacturers make updates available from the World Wide Web.

Software does not work as expected

Symptom: Software does not work as expected.

Actions:

•Most software programs have built-in help systems that provide instructions for most tasks. If you are having difficulty performing a specific task within a software program, refer to the help system for that program. Help systems are typically accessible from a menu or button in the program, and frequently from the F1 key.

•If you are having difficulty with the Windows operating system or one of its components, refer to the Windows help system. It is accessible from the Windows Start menu.

•To determine if problems are caused by newly installed software, verify that:

–Your computer has the minimum memory requirements needed to use the software. See the information supplied with the software to verify memory requirements. (If you just installed an adapter or memory, you might have a memory-address conflict.)

–The software is designed to operate on your computer.

–Other software works on your computer.

–The software you are using works correctly on another computer.

•If you received any error messages while using the software program, see the printed documentation supplied with the software or the help system for that software for a description of the messages and solutions to the problem.

•Check with your software manufacturer to see if any updates are available. Many software manufacturers make updates available from the World Wide Web.

•If the software program used to work correctly, but does not work correctly now, do the following:

–On the Windows 7 operating system, click Start ➙ Control Panel ➙ System and Security ➙ System

➙ System Protection ➙ System Restore. Then, follow the instructions on the screen.

–On the Windows 8 operating system, open Control Panel and click System and Security ➙ System ➙ System Protection ➙ System Restore. Then, follow the instructions on the screen.

•If you are unable to resolve the problem through other methods, uninstall the software program and reinstall it.

If these actions do not correct the problem, you might need technical assistance. Contact your software manufacturer or see “Lenovo Support Web site” on page 29 for details.

Chapter 5. Troubleshooting and diagnostics 49

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Contents Lenovo S710 All-In-One Hardware Maintenance Manual Page Lenovo S710 All-In-One Hardware Maintenance Manual First Edition August Copyright Lenovo Contents Appendix A. Notices About this manual Important Safety InformationLenovo S710 All-In-OneHardware Maintenance Manual General safety Safety informationElectrical safety Lenovo S710 All-In-OneHardware Maintenance Manual Handling electrostatic discharge-sensitive devices Safety inspection guideGrounding requirements Safety notices multi-lingual translationsTo Connect To Disconnect ≥18 kg 37 lbs ≥32 kg 70.5 lbs ≥55 kg 121.2 lbs Safety information Perigo Para Conectar Para Desconectar CuidadoPerigo Safety information Lenovo S710 All-In-OneHardware Maintenance Manual Safety information Connexion Déconnexion ≥18 kg 37 lbs ≥32 kg 70.5 lbs ≥55 kg 121.2 lbs Vorsicht Arbeitsschutzrichtlinien beim Anheben der Maschine beachten AchtungLenovo S710 All-In-OneHardware Maintenance Manual Safety information Per collegarsi Per scollegarsi PericoloPrestare attenzione nel sollevare lapparecchiatura Lenovo S710 All-In-OneHardware Maintenance Manual Peligro No debe Adopte procedimientos seguros al levantar el equipo Lenovo S710 All-In-OneHardware Maintenance Manual General information SpecificationsLenovo Support Web site Lenovo S710 All-In-OneHardware Maintenance Manual General Checkout Problem determination tipsLenovo S710 All-In-OneHardware Maintenance Manual Basic troubleshooting Troubleshooting and diagnosticsSymptom Action Troubleshooting procedure Accessing Control Panel on the Windows 8 operating systemClick Settings Click Control Panel Audio problems TroubleshootingSound comes from one external speaker only No audio in WindowsNo audio in DOS applications or games CD or DVD does not work CD problemsNo audio or intermittent audio while playing DVD movie DVD problemsBlack screen instead of DVD video DVD movie will not playAll or some keys on the keyboard do not work Intermittent problemsKeyboard, mouse, or pointing device problems Invalid disc or no disc found messageClick Hardware and Sound Click Devices and Printers Mouse or pointing device does not workPointer on the screen does not move smoothly with the mouse Fingerprint reader does not workWireless keyboard does not work Monitor problemsWrong characters appear on the screen Image is discolored Image appears to be flickeringClick Start Control Panel Click Hardware and Sound Networking problemsEthernet problems Your computer cannot connect to the networkWake on LAN feature is not working Wireless LAN problemAdapter stops working for no apparent reason Sound does not come from the Bluetooth headphone Option problemsWireless WAN problem Bluetooth problemsInsufficient free hard disk drive space Performance and lockup problemsAn option that was just installed does not work An option that previously worked does not work nowPrograms and Features area, click the Clean up button Click Disk CleanupClick Programs Click Turn Windows features on or off Click Disk Cleanup Click Clean up system filesClick Optimize Printer problemsSerial port problems Click Defragment Now, then click ContinueSoftware does not work as expected Software problemsUSB problems Using passwords Using the Setup Utility programStarting the Setup Utility program Viewing and changing settingsEnabling or disabling a device Power-On PasswordAdministrator Password Setting, changing, and deleting a passwordSelecting a temporary startup device Selecting a startup deviceSelecting or changing the startup device sequence Exiting the Setup Utility program Beep symptoms Symptom-to-FRU IndexHard disk drive boot error Power Supply ProblemsError code Post Error Message Description/Action Post error codesBeep Symptom FRU/Action Short and 1 long beeps Dram memory errorMessage/Symptom FRU/Action Miscellaneous error conditionsDisplay/Monitor Second device hard disk First device networkUndetermined problems Lenovo S710 All-In-OneHardware Maintenance Manual Locations Front connector, control, and indicator locationsRear connector locations Locating major FRUs and CRUs Locating major FRUs and CRUs Looking up FRU information Number FRU description Self-service CRU Optional-service CRULocating parts on the system board Locations of the parts and connectors on the system boardReplacing FRUs Removing and reinstalling the system stand hinge coverRemoving the system stand hinge cover Removing and reinstalling the system standRemoving the system stand Lenovo S710 All-In-OneHardware Maintenance Manual Removing the computer cover Removing and reinstalling the Vesa mount bracketRemoving the Vesa mount bracket Replacing the hard disk driveRemoving the hard disk drive Removing the hard disk drive from the bracket Replacing the optical driveRemoving the optical drive Connecting the cable and installing the screw Removing and reinstalling the system board shieldRemoving the system board shield Replacing the microprocessor fanRemoving the microprocessor fan Replacing the heat sink assemblySafety, Warranty, and Setup Guide, go to Replacing the microprocessor Opening the retainer to access the microprocessor Removing the microprocessor Removing the battery Replacing the batteryReplacing the inverter Installing a new batteryRemoving the screws that secure the inverter Installing or replacing a memory moduleRemoving a memory module Removing the internal speakers Replacing the internal speakersRemoving the integrated camera Replacing the integrated cameraReplacing the system board Lenovo S710 All-In-OneHardware Maintenance Manual Replacing the LCD panel Disconnect the LCD panel cable from the system board Removing the four screws that secure the LCD panel Reconnect the LCD panel cable to the system board Replacing the Wi-Fi cardRemoving the screw that secures the Wi-Fi card Replacing the USB keyboard or mouse Completing the parts replacementInstalling the computer cover Lenovo S710 All-In-OneHardware Maintenance Manual CRU ID FRU lists-S710WD XL1000S WD10EZEX-08RKKA0 1TB HDD-LH PIB65F/TAHOE Rear IO-1 China DIP +BKT Foot Holder Pcak W/RUBBER Additional Service Information Updating flashing the Bios from your operating system Power management Recovering from a POST/BIOS update failureClick Downloads and drivers Automatic Power-on features Automatic configuration and power interface Acpi Bios107 Appendix A. NoticesEuropean conformance CE mark Trademarks Television output notice109 IndexPOST/BIOS update failure
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