Calling for service
During the warranty period, you can get help and information by telephone through the Customer Support Center.
The following services are available during the warranty period:
vProblem determination - Trained service personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem.
vHardware repair - If the problem is caused by hardware under warranty, trained service personnel are available to provide the applicable level of service.
vEngineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardware available.
These items are not covered by the warranty:
vReplacement or use of parts not manufactured for or by Lenovo or
vIdentification of software problem sources
vConfiguration of BIOS as part of an installation or upgrade
vChanges, modifications, or upgrades to device drivers
vInstallation and maintenance of network operating systems (NOS)
vInstallation and maintenance of application programs
Refer to the ThinkStation Safety and Warranty Guide that comes with your computer for a complete explanation of warranty terms. You must retain your proof of purchase to obtain warranty service.
For a list of the Lenovo Support phone numbers for your country or region, go to http://www.lenovo.com/support/phone or refer to the ThinkStation Safety and Warranty Guide that comes with your computer.
Note: Phone numbers are subject to change without notice. If the number for your country or region is not provided, contact your Lenovo reseller or Lenovo marketing representative.
If possible, be at your computer when you call. Have the following information available:
vMachine type and model
vSerial numbers of your hardware products
vDescription of the problem
vExact wording of any error messages
vHardware and software configuration information
Using other services
If you travel with your computer or relocate it to a country where your desktop, workstation, or notebook computer machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period. Service will be performed by service providers authorized to perform warranty service.
Service methods and procedures vary by country, and some services might not be available in all countries. International Warranty Service is delivered through the method of service (such as depot,
Chapter 8. Getting information, help, and service 71