Lenovo 4215, 4220, 4222 Diagnostic programs, Lenovo ThinkVantage Toolbox, Lenovo System Toolbox

Page 72

Symptom

Action

 

 

The operating system does not

Verify that:

start.

v There is no diskette in the diskette drive.

 

v The startup sequence includes the device where the operating system resides.

 

Usually, the operating system is on the hard disk drive. For more information,

 

see “Selecting a startup device” on page 55.

 

 

The computer beeps multiple

Verify that no keys are stuck.

times before the operating

 

system starts.

 

 

 

Diagnostic programs

Diagnostic programs are used to test hardware components of your computer and report operating-system-controlled settings that can cause hardware failures. There are two programs preinstalled on your computer to help you diagnose computer problems:

vLenovo ThinkVantage Toolbox or Lenovo System Toolbox, depending on your operating system (used when you are running the Windows operating system)

vPC-Doctor for Rescue and Recovery (used when your Windows operating system does not start)

Notes:

1.You can also download the PC-Doctor for DOS diagnostic program from http://www.lenovo.com/support. See “PC-Doctor for DOS” on page 65 for detailed information.

2.If you are unable to isolate and repair the problem yourself after running the diagnostic programs, save and print the log files created by the diagnostic programs. You will need the log files when you speak to a Lenovo technical support representative.

Lenovo ThinkVantage Toolbox

Note: The Lenovo ThinkVantage Toolbox program is only available on computers preinstalled with the Windows 7 operating system from Lenovo.

The Lenovo ThinkVantage Toolbox program helps you maintain your computer, improve computing security, diagnose computer problems, get familiar with the innovative technologies provided by Lenovo, and get more information about your computer. You can use the Diagnostics feature of the Lenovo ThinkVantage Toolbox program to test devices, diagnose problems, create bootable diagnostic media, update system drivers, and review system information.

To diagnose the computer problems by using the Lenovo ThinkVantage Toolbox program, click Start → All Programs → Lenovo ThinkVantage Tools → System Health and Diagnostics → Diagnostics. Follow the instructions on the screen. For additional information, refer to the Lenovo ThinkVantage Toolbox help system.

Lenovo System Toolbox

Note: The Lenovo System Toolbox program is only available on computers preinstalled with the Windows Vista operating system or the Windows XP operating system from Lenovo.

64User Guide

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Contents ThinkStation User Guide Page ThinkStation User Guide First Edition February Copyright Lenovo Contents Index Important safety information Vi User Guide Features Product overviewSystem management features Security features Specifications DimensionsSoftware overview Software provided by LenovoAdobe Reader Antivirus softwareLocations Locating connectors on the front of your computer Front connector locationsLocating connectors on the rear of your computer Rear connector locationsConnector Description Locating components Component locationsLocating parts on the system board Locating internal drivesDrive bay locations Installing or replacing hardware Installing or replacing hardwareHandling static-sensitive devices Installing external options Removing the computer coverRemoving and reinstalling the front bezel Removing the computer coverInstalling or replacing a PCI card Removing the front bezelOpening the PCI card latch Removing a PCI card Installing or replacing a memory module What to do nextOpening the retaining clips Installing or replacing the optical drive Installing a memory moduleRemoving the optical drive Installing the optical drive Replacing the power supply assembly Removing the screws for the power supply assemblyReplacing the heat sink and fan assembly Removing the heat sink and fan assembly Replacing the primary hard disk drive Removing the primary hard disk driveInstalling the hard disk drive into the bracket Installing the primary hard disk drive Replacing the secondary hard disk driveRemoving the secondary hard disk drive Installing the hard disk drive into the bracket Installing the secondary hard disk drive Replacing the card readerRemoving the card reader Replacing the front fan assembly Removing the front fan assembly Installing the front fan assembly Replacing the rear fan assembly Removing the rear fan assemblyInstalling the rear fan assembly Replacing the keyboardKeyboard connectors Replacing the mouseCompleting the parts replacement Mouse connectorsInstalling security features Reinstalling the computer coverInstalling an integrated cable lock Integrated cable lockPassword protection Erasing lost or forgotten passwords clearing CmosPadlock User Guide Recovery information Creating and using recovery mediaCreating recovery media Using recovery media Performing backup and recovery operations Performing a backup operationPerforming a recovery operation Using the Rescue and Recovery workspace Creating and using rescue media Creating rescue mediaUsing rescue media Creating and using a recovery repair disketteCreating a recovery repair diskette Using a recovery repair disketteInstalling or reinstalling device drivers Setting a rescue device in the startup sequence Solving recovery problemsUsing the Setup Utility program Starting the Setup Utility programViewing and changing settings Using passwordsPassword considerations Power-On PasswordAdministrator Password Hard Disk PasswordEnabling or disabling a device Selecting a startup deviceSelecting a temporary startup device Advanced settings Exiting from the Setup Utility programSelecting or changing the startup device sequence Configuring RAID Creating RAID volumesRAID Level Deleting RAID volumes Using system programs Updating flashing Bios from a discUpdating system programs Updating flashing Bios from your operating system Recovering from a POST/BIOS update failureUpdating system programs User Guide Troubleshooting and diagnostics Basic troubleshootingDiagnostic programs Lenovo ThinkVantage ToolboxLenovo System Toolbox PC-Doctor for Rescue and Recovery PC-Doctor for DOSCleaning the mouse Optical mouseNon-optical mouse User Guide Getting information, help, and service Information resourcesOnline Books folder Lenovo ThinkVantage ToolsSafety and Warranty Help and serviceUsing the documentation and diagnostic programs Calling for service Using other servicesPurchasing additional services Appendix. Notices Television output notice European conformance CE mark TrademarksIndex CRUPage Page User Guide Page Part Number 71Y8009
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