2Wire 3801HGV Using Diagnostics Features

CHAPTER 12

Using Diagnostics Features

This chapter provides information about the tasks you can perform in the Diagnostic tab. Following

are the links under the Diagnostics tab, and associated tasks:

•Link Test

•Testing Broadband Link on page93

•Link Tree

•Viewing Link Tree on page95

•DSL

•Viewing DSL Diagnostic Information on page 96

• IP Utilities

•Testing IP Utilities on page97

•NAT

•Viewing NAT Information on page 103

•Syslog

•Enabling Syslog on page 105

• Resets

•Resetting the Gateway on page106

Testing Broadband Link

Objective

To test your broadband connection.

You can run a series of diagnostic tests on your broadband connection on this page.

Contents

Main Page Contents Page Page About This Guide Audience Using this Document Style Conventions Typographical Conventions m c Page CHAPTER 1 Introducing the HomePortal 3801HGV Gateway Overview What the HomePortal 3801HGV Gateway Does for You Components Page CHAPTER 2 Installing the HomePortal 3801HGV Gateway Determining HomePortal 3801HGV Gateway Location Connecting the Power Adapter Connecting Your Computer to the Gateway Connecting through Local Ethernet Connecting through Wireless Connecting the Broadband Interface Connecting VoIP Interface c Connecting HPNA Interface to IPTV set top Box Page CHAPTER 3 Accessing the User Interface Page Page CHAPTER 4 Configuring Internet Connection Page Page Page Page CHAPTER 6 Configuring Voice-Based Services Viewing Status Configuring SIP Server Page Configuring Phone Lines Configuring Phones Viewing External Line Statistics Page Page CHAPTER 7 Setting Up System Information Viewing System Information You can view the following information on the Status page: Setting Up System Password Creating Your System Password Configuring Date and Time Page Manually Configuring Date and Time Enabling Event Notifications Page CHAPTER 8 Configuring Broadband Settings Viewing Broadband Status Page Page Page The following figure displays the Traffic Statistics section of the Status page. The following figure displays the DSL Link Errors section of the Status page. Refer to the following table for description of the DSL Link Errors parameters listed on the status Resetting Statistics on Status Page Configuring Bridge Mode Page Adding Static Routes Configuring IP Multicast Sessions Viewing Multicast Statistics Page Page Page Page Page CHAPTER 9 Configuring LAN Devices Viewing LAN Status Page Setting Up Wireless Network Page Securing the Wireless Network Using Encryption Key Page Securing the Wireless Network Using MAC Filtering Page Page Page Configuring Advance Wireless Settings Configuring Wi-Fi Protected Setup Setting Up WPS through the PIN Method Setting Up WPS through the Push Button Method Configuring Local Ethernet Ports Configuring HomePNA 3.1 Viewing HomePNA Status Configuring DHCP Page Page Allocating IP Addresses Page Page CHAPTER 10 Configuring Firewall Settings Viewing Firewall Status Configuring Firewall Settings Page Creating an Application Profile Page Page Page Deleting User-defined Applications Allowing all Applications m Disabling Attack Detection Page Controlling Inbound and Outbound Traffic Configuring Firewall Security Enhancements Configuring Application Layer Gateway Page CHAPTER 11 Viewing Logs Viewing Event Log Page Filtering Logs Clearing Event Logs Viewing System Log Page Viewing Upgrade Log Viewing Firewall Log Viewing Log Steps: To view the firewall log: 1. Navigate to Settings>Logs>Firewall Log. The following page appears. The following table displays information about the logs that you can view on the Firewall Log page: Page CHAPTER 12 Using Diagnostics Features Testing Broadband Link Page Page Page Testing IP Utilities Testing Ping Page Testing Traceroute Page Testing Dnsquery Viewing NAT Information Page Enabling Syslog Steps: Resetting the Gateway Resetting System and Links Resetting Configuration Resetting Device to Factory Default CHAPTER 13 Troubleshooting 3801HGV Gateway Connection Issues The following table provides information to troubleshoot connection issues: VoIP Issues The following table provides information to troubleshoot VoIP issues: The following table provides information to troubleshoot Home PNA issues: Home PNA Issues System Information Issues The following table provides information to troubleshoot system information issues: Broadband Issues The following table provides information to troubleshoot broadband issues: NOTE TO REVIEWER: Suggest Routing and Multicast related issues to be added to this section. LAN Issues The following table provides information to troubleshoot LAN issues: Firewall Issues The following table provides information to troubleshoot firewall issues: The following table provides information to troubleshoot diagnostic issues: Diagnostic Issues APPENDIX A Glossary Page Page APPENDIX B Regulatory Information Electrical AC Adapter Telecommunication Cord m Declaration of Conformity FCC / Industry Canada Compliance Part 15 of FCC Rules m TIA 968 (Part 68 of FCC Rules) / IC CS-03 MPE/SAR/RF Exposure Information c