HomePortal 3801HGV Gateway User Guide |
| Troubleshooting 3801HGV Gateway | |
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Issue | Possible Cause(s) | What to Do | |
No WIRELESS light | LAN clients are not connected | Ensure that at least one LAN client is connected to the | |
| to the gateway through the | wireless connection of the gateway. | |
| wireless interface |
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| Wireless Interface is disabled | Select the Enable Wireless Interface check box from | |
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| Settings > LAN > Wireless. | |
Internet is not accessible but | Inadequate connectivity | Check the physical connectivity of the RJ11 cable to the | |
user interface of the gateway |
| phone line port of the gateway device. Try using a | |
is accessible |
| different cable. | |
| Incorrect broadband settings | • | Check the connectivity status of Internet and DSL Link |
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| on the user interface by navigating to Settings > |
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| Broadband > Status |
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| • | Restart the gateway to refresh the broadband |
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| connection |
| Incorrect LAN computer | Ensure that the correct settings are configured on the | |
| settings | LAN computer. | |
No HOME PNA light | Inadequate connectivity | Check the COAX cable connection on the CABLE port | |
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| of the gateway and the COAX adapter and make sure | |
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| that it is securely seated in both ports. | |
| Home PNA networking is | Select the HomePNA Networking check box from | |
| disabled | Settings > LAN > Wired Interfaces. | |
VoIP Issues
The following table provides information to troubleshoot VoIP issues:
Issue | Possible Cause(s) | What to Do | |
No VOICE 1 and VOICE 2 | Inadequate connectivity | Check the | |
lights |
| the phone port(s) and make sure that it is securely | |
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| seated in both ports. | |
No VoIP service | VoIP services are not | • | Check your line status. Navigate to Services > Voice > |
| subscribed |
| Status |
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| • | Call for VoIP service |
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No dial tone | Service is down | Check your line status. Navigate to Services > Voice > | |
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| Status. | |
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| Verify if the phone is in the Active mode: | |
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| • | If yes, click Ring Now to test the ring tone |
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| • | If the phone does not ring, check that the |
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| securely connected to the phone port |
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| • | If the issue persists, call the service provider |
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Home PNA Issues
The following table provides information to troubleshoot Home PNA issues:
Issue | Possible Cause(s) | What to Do |
No HOME PNA service | HOME PNA service is not | Check with your ISP for activating IPTV services. |
| activated |
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VoIP Issues | 110 |
