HomePortal 3801HGV Gateway User Guide

Troubleshooting 3801HGV Gateway

Firewall Issues

The following table provides information to troubleshoot firewall issues:

Issue

Possible Cause(s)

What to Do

HTTP service not available

HTTP traffic is disabled

Navigate to Settings > Firewall > Advanced

 

 

Configuration. Select the HTTP checkbox from the

 

 

Outbound Protocol Control section to enable the HTTP

 

 

traffic to pass through the firewall.

Unable to connect to the VPN

Unsupported port

Check if the VPN service supports PPPoE, L2TP, PPTP,

tunnel

 

and IPSec ports. If not, then you must open the

 

 

supported port. To open the supported port, perform port

 

 

forwarding, that is, add a new user-defined application.

Diagnostic Issues

The following table provides information to troubleshoot diagnostic issues:

Issue

Possible Cause(s)

What to Do

Ping/Traceroute/DNS query

Incorrect host address is

Ensure that you populate the correct destination IP in

does not respond

entered

the Host Address text box.

Remote logging error

Syslogging is disabled

Enable Syslog and enter the appropriate server location

 

 

to populate the logs at the remote node.

 

Syslog server is not installed/

Ensure that you install a third party software to populate

 

enabled on the remote node

the syslogs on the remote node.

Firewall Issues

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2Wire 3801HGV manual Firewall Issues, Diagnostic Issues