HomePortal 3801HGV Gateway User Guide | Troubleshooting 3801HGV Gateway |
Firewall Issues
The following table provides information to troubleshoot firewall issues:
Issue | Possible Cause(s) | What to Do |
HTTP service not available | HTTP traffic is disabled | Navigate to Settings > Firewall > Advanced |
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| Configuration. Select the HTTP checkbox from the |
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| Outbound Protocol Control section to enable the HTTP |
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| traffic to pass through the firewall. |
Unable to connect to the VPN | Unsupported port | Check if the VPN service supports PPPoE, L2TP, PPTP, |
tunnel |
| and IPSec ports. If not, then you must open the |
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| supported port. To open the supported port, perform port |
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| forwarding, that is, add a new |
Diagnostic Issues
The following table provides information to troubleshoot diagnostic issues:
Issue | Possible Cause(s) | What to Do |
Ping/Traceroute/DNS query | Incorrect host address is | Ensure that you populate the correct destination IP in |
does not respond | entered | the Host Address text box. |
Remote logging error | Syslogging is disabled | Enable Syslog and enter the appropriate server location |
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| to populate the logs at the remote node. |
| Syslog server is not installed/ | Ensure that you install a third party software to populate |
| enabled on the remote node | the syslogs on the remote node. |
Firewall Issues | 113 |
