System Information Issues, Broadband Issues

Troubleshooting 3801HGV Gateway

System Information Issues

The following table provides information to troubleshoot system information issues:

Issue	Possible Cause(s)	What to Do
Unable to set time and date	Override Automatic Time	Select the Override Automatic Time Configuration
manually	Configuration check box is not	check box to apply the manually configured time and
	selected	date settings. Ensure that you configure the time in
		hh:mm:ss format and date in yyyy/mm/dd format before
		selecting the check box.
Device does not detect and	Broadband status notification	Navigate to Settings > System Info > Event
log broadband connection	not enabled	Notifications. Select the Broadband Status
issues		Notification check box.
Device does not detect tailed	Router-behind-router	Navigate to Settings > System Info > Event
router	detection not enabled	Notifications. Select the Router-Behind-Router
		Detection check box.

The following table provides information to troubleshoot broadband issues:

Issue	Possible Cause(s)	What to Do
Unable to connect to the	Incorrect interface type	Navigate to Settings > Broadband > Link
Internet		Configuration. Select the correct interface type from
		the Choose Interface type drop-down list box.
	Incorrect line type	Navigate to Settings > Broadband > Link
		Configuration. Select the correct line type from the
		DSL Line Selection drop-down list box.
	Incorrect connection type	Navigate to Settings > Broadband > Link
		Configuration. Select the correct connection type from
		the Connection Type drop-down list box.
	Incorrect PPP authentication	Navigate to Settings > Broadband > Link
	settings	Configuration. Enter the correct Username and
		Password in the text boxes.
	Routing is disabled. This	Navigate to Settings > Broadband > Link
	results in the device not	Configuration. Select the Routing check box.
	getting the IP address
	automatically from the ISP
Unable to get public IP	Gateway in route mode	Disable the route mode. This disables Routing and NAT
address on		on the gateway.
LAN computers		on the gateway.
LAN computers

NOTE TO REVIEWER: Suggest Routing and Multicast related issues to be added to this section.

System Information Issues

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