2Wire 3801HGV manual LAN Issues, Navigate to Settings LAN Wired Interfaces. Select

HomePortal 3801HGV Gateway User Guide Troubleshooting 3801HGV Gateway

LAN Issues

The following table provides information to troubleshoot LAN issues:

Issue	Possible Cause(s)	What to Do
Unable to connect to the	Loose Ethernet cable	•	Check the Ethernet cable connection on the computer
gateway through the local	connection		and gateway, and make sure that it is securely seated in
Ethernet port			both ports
		•	Check the ETHERNET indicator on the gateway; it
			should blink green
	Incorrect Ethernet mode	Navigate to Settings > LAN > Wired Interfaces. Select
	selected	the appropriate mode from the Port Mode drop-down
		list box. Auto-detectis the recommended mode for
		configuring Local Ethernet connection.
LAN clients are not getting IP	DHCP server is disabled	Navigate to Settings > LAN > DHCP. Select the DHCP
addresses to connect to the		Server Enabled check box for enabling the gateway to
gateway		assign IP addresses to the LAN clients automatically.
IP address conflict between	Duplication of IP address on	If the LAN computer has static IP configured, ensure
LAN computers on the	the network	that DHCP IP addressing on the gateway is not
network		assigning an identical IP address. Change the DHCP
		server IP addressing range and try assigning a different
		static IP address to the LAN computers.
		If the issue persists, then configure DHCP on the LAN
		computer to obtain the IP address automatically.
No HomePNA service	HOME PNA services are not	Check with your ISP for activating IPTV services.
	activated
	Home PNA networking is	Select the HomePNA Networking check box from
	disabled	Settings > LAN > Wired Interfaces.
Wireless client is not locating	SSID Broadcast is disabled	Navigate to Settings > LAN > Wireless. Select the
the gateway		SSID Broadcast check box in the Network section.
Wireless client is not getting	Wireless networking is	Navigate to Settings > LAN > Wireless. Select the
an IP address	disabled	Enable Wireless Interface checkbox.
	Incorrect authentication type	Ensure that you select the relevant authentication type
	is used	for configuring your wireless client.
	Wireless modes on client and	Ensure that the wireless mode on the wireless client is
	access point are not	compatible to the wireless mode on the gateway.
	compatible
Wireless signal strength is	Wireless client is not in the	Ensure that your wireless client is within the wireless
weak	wireless range	range of the gateway.
	Incorrect power settings	Change the Power Setting value to increase the signal
		strength.
	Wireless channel interference	Change the Wireless Channel value. Alternatively, you
		can also change the Wireless Channel Mode to auto.
Setting custom encryption key	Custom encryption key is not	Configure the custom encryption key in a way that it
on the user interface gives an	conforming with the security	conforms to the security mode, key length, key type, or
error	mode, key length, key type, or	value type.
	value type
LAN clients are unable to	Firewall is preventing the LAN	Navigate to Settings > LAN > IP Address Allocation.
access specific applications or	clients from accessing specific	Browse to the LAN client where access is restricted.
Web sites	applications or Web sites	Select Disabled from the Firewall drop-down list box.

LAN Issues 112