HomePortal 3801HGV Gateway User Guide

Troubleshooting 3801HGV Gateway

LAN Issues

The following table provides information to troubleshoot LAN issues:

Issue

Possible Cause(s)

What to Do

Unable to connect to the

Loose Ethernet cable

Check the Ethernet cable connection on the computer

gateway through the local

connection

 

and gateway, and make sure that it is securely seated in

Ethernet port

 

 

both ports

 

 

Check the ETHERNET indicator on the gateway; it

 

 

 

should blink green

 

Incorrect Ethernet mode

Navigate to Settings > LAN > Wired Interfaces. Select

 

selected

the appropriate mode from the Port Mode drop-down

 

 

list box. Auto-detectis the recommended mode for

 

 

configuring Local Ethernet connection.

LAN clients are not getting IP

DHCP server is disabled

Navigate to Settings > LAN > DHCP. Select the DHCP

addresses to connect to the

 

Server Enabled check box for enabling the gateway to

gateway

 

assign IP addresses to the LAN clients automatically.

IP address conflict between

Duplication of IP address on

If the LAN computer has static IP configured, ensure

LAN computers on the

the network

that DHCP IP addressing on the gateway is not

network

 

assigning an identical IP address. Change the DHCP

 

 

server IP addressing range and try assigning a different

 

 

static IP address to the LAN computers.

 

 

If the issue persists, then configure DHCP on the LAN

 

 

computer to obtain the IP address automatically.

No HomePNA service

HOME PNA services are not

Check with your ISP for activating IPTV services.

 

activated

 

 

 

Home PNA networking is

Select the HomePNA Networking check box from

 

disabled

Settings > LAN > Wired Interfaces.

Wireless client is not locating

SSID Broadcast is disabled

Navigate to Settings > LAN > Wireless. Select the

the gateway

 

SSID Broadcast check box in the Network section.

Wireless client is not getting

Wireless networking is

Navigate to Settings > LAN > Wireless. Select the

an IP address

disabled

Enable Wireless Interface checkbox.

 

Incorrect authentication type

Ensure that you select the relevant authentication type

 

is used

for configuring your wireless client.

 

Wireless modes on client and

Ensure that the wireless mode on the wireless client is

 

access point are not

compatible to the wireless mode on the gateway.

 

compatible

 

 

Wireless signal strength is

Wireless client is not in the

Ensure that your wireless client is within the wireless

weak

wireless range

range of the gateway.

 

Incorrect power settings

Change the Power Setting value to increase the signal

 

 

strength.

 

Wireless channel interference

Change the Wireless Channel value. Alternatively, you

 

 

can also change the Wireless Channel Mode to auto.

Setting custom encryption key

Custom encryption key is not

Configure the custom encryption key in a way that it

on the user interface gives an

conforming with the security

conforms to the security mode, key length, key type, or

error

mode, key length, key type, or

value type.

 

value type

 

 

LAN clients are unable to

Firewall is preventing the LAN

Navigate to Settings > LAN > IP Address Allocation.

access specific applications or

clients from accessing specific

Browse to the LAN client where access is restricted.

Web sites

applications or Web sites

Select Disabled from the Firewall drop-down list box.

LAN Issues

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2Wire 3801HGV manual LAN Issues, Navigate to Settings LAN Wired Interfaces. Select