HomePortal 3801HGV Gateway User Guide | Troubleshooting 3801HGV Gateway |
LAN Issues
The following table provides information to troubleshoot LAN issues:
Issue | Possible Cause(s) | What to Do | |
Unable to connect to the | Loose Ethernet cable | • | Check the Ethernet cable connection on the computer |
gateway through the local | connection |
| and gateway, and make sure that it is securely seated in |
Ethernet port |
|
| both ports |
|
| • | Check the ETHERNET indicator on the gateway; it |
|
|
| should blink green |
| Incorrect Ethernet mode | Navigate to Settings > LAN > Wired Interfaces. Select | |
| selected | the appropriate mode from the Port Mode | |
|
| list box. | |
|
| configuring Local Ethernet connection. | |
LAN clients are not getting IP | DHCP server is disabled | Navigate to Settings > LAN > DHCP. Select the DHCP | |
addresses to connect to the |
| Server Enabled check box for enabling the gateway to | |
gateway |
| assign IP addresses to the LAN clients automatically. | |
IP address conflict between | Duplication of IP address on | If the LAN computer has static IP configured, ensure | |
LAN computers on the | the network | that DHCP IP addressing on the gateway is not | |
network |
| assigning an identical IP address. Change the DHCP | |
|
| server IP addressing range and try assigning a different | |
|
| static IP address to the LAN computers. | |
|
| If the issue persists, then configure DHCP on the LAN | |
|
| computer to obtain the IP address automatically. | |
No HomePNA service | HOME PNA services are not | Check with your ISP for activating IPTV services. | |
| activated |
|
|
| Home PNA networking is | Select the HomePNA Networking check box from | |
| disabled | Settings > LAN > Wired Interfaces. | |
Wireless client is not locating | SSID Broadcast is disabled | Navigate to Settings > LAN > Wireless. Select the | |
the gateway |
| SSID Broadcast check box in the Network section. | |
Wireless client is not getting | Wireless networking is | Navigate to Settings > LAN > Wireless. Select the | |
an IP address | disabled | Enable Wireless Interface checkbox. | |
| Incorrect authentication type | Ensure that you select the relevant authentication type | |
| is used | for configuring your wireless client. | |
| Wireless modes on client and | Ensure that the wireless mode on the wireless client is | |
| access point are not | compatible to the wireless mode on the gateway. | |
| compatible |
|
|
Wireless signal strength is | Wireless client is not in the | Ensure that your wireless client is within the wireless | |
weak | wireless range | range of the gateway. | |
| Incorrect power settings | Change the Power Setting value to increase the signal | |
|
| strength. | |
| Wireless channel interference | Change the Wireless Channel value. Alternatively, you | |
|
| can also change the Wireless Channel Mode to auto. | |
Setting custom encryption key | Custom encryption key is not | Configure the custom encryption key in a way that it | |
on the user interface gives an | conforming with the security | conforms to the security mode, key length, key type, or | |
error | mode, key length, key type, or | value type. | |
| value type |
|
|
LAN clients are unable to | Firewall is preventing the LAN | Navigate to Settings > LAN > IP Address Allocation. | |
access specific applications or | clients from accessing specific | Browse to the LAN client where access is restricted. | |
Web sites | applications or Web sites | Select Disabled from the Firewall |
LAN Issues | 112 |