Epson WF-2630 manual Cannot Scan Over a Network, Related tasks

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•Check to see if your wireless router or access point has an enabled Privacy Separator function that is preventing printing from a device over the network. See your router or access point documentation for instructions on disabling the Privacy Separator function.

Parent topic: Solving Network Problems

Related concepts

When to Uninstall Your Product Software

Related tasks

Printing a Network Status Sheet

Related topics

Wi-Fi Networking

Cannot Scan Over a Network

If you cannot start Epson Scan for scanning over a network, try these solutions:

•If you cannot scan from your product control panel, make sure you restarted your computer after installing the product software. Make sure the Event Manager program is not being blocked by your firewall or security software.

Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. See your router documentation for instructions.

•If you are scanning a large original at a high resolution, a network communication error may occur. Try scanning again at a lower resolution.

•If network communication was interrupted while starting Epson Scan, exit Epson Scan, wait a few seconds, and restart it. If Epson Scan cannot restart, turn off your product, turn it back on, and try restarting Epson Scan again.

•Check the connection setting and test the connection using Epson Scan Settings:

Windows 8.x: Navigate to the Apps screen and select EPSON Scan Settings. Make sure the Connection setting is set to Network, then click the Test button.

Windows (other versions): Click or Start > All Programs or Programs > EPSON > EPSON Scan > EPSON Scan Settings. Make sure the Connection setting is set to Network, then click the Test button.

OS X: Open the Applications folder, click Epson Software, and click EPSON Scan Settings. Make sure the Connection setting is set to Network, then click the Test button.

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Contents WF-2630 Users Guide Page Contents Loading Paper Placing Originals on the ProductCopying Printing from a ComputerScanning Faxing 118 Adjusting Print Quality 177 Replacing Ink Cartridges 162Solving Problems 195 191Page Technical Specifications 236 245Page Page WF-2630 Users Guide Using the Control Panel Control Panel Buttons and LightsParent topic Product Basics Redial/Pause button Stop/Reset button Status IconsIcons Description Entering Characters on the LCD Screen Changing LCD Screen LanguageAdjusting the Screen Contrast Turning Off Control Panel SoundsProduct Parts Locations Product Parts Top and Front Page Product Parts Inside Using Eco Mode and Other Power Saving Settings Changing the Eco SettingsProduct Parts Back USB port Line port EXT portChanging the Sleep Timer Settings Changing the Power Off Timer Settings Epson Connect Solutions for Smartphones, Tablets, and More Using Epson Email PrintParent topic Product Basics Related tasks Related topicsUsing the Epson iPrint Mobile App Using Epson Remote PrintUsing Epson Scan to Cloud Using AirPrint Parent topic Product Basics Related topicsUsing Google Cloud Print Select the Google Cloud Print Services option Click RegisterWi-Fi Networking Wi-Fi Infrastructure Mode SetupSelecting Wireless Network Settings From the Control Panel Parent topic Wi-Fi Infrastructure Mode Setup Wi-Fi Direct Mode Setup Access point modePeer-to-peer mode Enabling Wi-Fi Direct Mode Page Wi-Fi Protected Setup WPS Using WPS to Connect to a NetworkPrinting a Network Status Sheet Accessing the Web Config Utility Changing or Updating Network ConnectionsChanging a USB Connection to a Wi-Fi Connection Connecting to a New Wi-Fi RouterDisabling Wi-Fi Features Loading Paper Loading Paper for DocumentsSlide the edge guide to the left Paper Loading Capacity Parent topic Loading Paper Related referencesPaper type Loading capacity Available Epson Papers Parent topic Loading PaperPaper Type Size Part number Sheet count Borderless Paper Type Compatibility Borderless Paper TypesBorderless Paper Sizes Paper or Media Type Settings For this paper Select this paper Type or Media Type settingSelecting the Paper Settings Control Panel Paper Source SettingsSelecting Universal Print Settings Universal Print Settings OptionsParent topic Selecting Universal Print Settings Placing Originals on the Product Placing Originals on the Scanner GlassPlacing Originals in the Automatic Document Feeder Page Parent topic Placing Originals on the Product Copying Copying Documents or PhotosPaper Size Settings Copying Copying OptionsParent topic Copying Related references Parent topic CopyingPage Selecting Basic Print Settings Windows Printing with WindowsPage Print Quality Options Windows DraftMore Settings StandardHigh Multi-Page Printing Options WindowsSelecting Additional Layout and Print Options Windows Related tasks Custom Color Correction Options Windows Color ControlsFix Photo No Color Adjustment Image Options and Additional Settings WindowsAdditional Settings Options Rotate 180º Image Options Emphasize TextHeader/Footer Settings Windows Mirror ImageSelecting a Printing Preset Windows Click the Main or More Options tabSelecting Extended Settings Windows Select Printer SettingsExtended Settings Windows Enable Epson Status MonitorRendering Mode SeparatorPrinting Your Document or Photo Windows Checking Print Status Windows Selecting Default Print Settings Windows Changing the Language of the Printer Software Screens Changing Automatic Update Options Selecting Basic Print Settings OS Printing with OSPage Page Print Quality Options OS NormalFine Print Options OSSelecting Page Setup Settings OS GrayscaleSelecting Print Layout Options OS Managing Color OSColor Matching and Color Options OS Selecting Printing Preferences OS Quiet Mode Printing Preferences OSPermit temporary black printing High Speed PrintingPrinting Your Document or Photo OS Establish bidirectional communicationChecking Print Status OS Cancelling Printing Using a Product Button OS X 10.6/10.7OS X 10.8/10.9 Starting a Scan Using the Product Control Panel Starting a ScanParent topic Scanning Related topics Related tasks Starting a Scan Using the Epson Scan Icon Changing Default Scan Button SettingsClick Make Job Settings Parent topic Starting a Scan Starting a Scan from a Scanning Program You see an Epson Scan window like this Selecting Epson Scan Settings Selecting the Scan ModeScan Modes Scanning in Office Mode Page Available Document Source Settings Office Mode Related conceptsScanner Glass Selecting a Scan Area Office Mode Auto DetectPage Image Preview Guidelines Scan Resolution Guidelines Available Image Adjustments Office Mode Unsharp MaskDescreening Text EnhancementScanning in Professional Mode You see this window 101 Available Document Source Settings Professional Mode Available Image Types Professional ModeSelecting a Scan Area Professional Mode Bit Color103 104 Available Image Adjustments Professional Mode Histogram Adjustment Color RestorationBacklight Correction Dust RemovalSelecting a Scan Size Professional Mode SaturationColor Balance Color Palette108 109 Scan Resolution Guidelines Image Preview GuidelinesThumbnail preview Normal preview111 Selecting Scan File Settings 113 Available Scanned File Types and Optional Settings Optional Settings Overwrite any files with the same nameFile Formats Bitmap *.bmp Jpeg *.jpgScanning with OS X Using Image Capture Show this dialog box before next scanOpen image folder after scanning Show Add Page dialog after scanning116 Available Scan Settings OS X Image Capture Image CorrectionConnecting a Telephone or Answering Machine FaxingDSL connection Isdn connection 121 Parent topic Faxing Related tasks Setting Up Fax Features Setting Up Fax Features Using the Product Control PanelParent topic Faxing Selecting Your Country or RegionSelecting the Date and Time Using the Fax Setup Wizard 126 127 Selecting the Line Type Setting the Number of Rings to Answer Selecting Advanced Fax Settings Basic Settings FaxSetting Options Description Fax Speed Fast33,600bps Receive Settings FaxMedium14,400bps Slow9,600bpsSetting Options Description Distinctive Ring All Security Settings FaxSingle DoubleFax Settings List Printing Fax ReportsFax Report Options Fax LogSetting Up Fax Features Using the Fax Utility Windows Setting Up Fax Features Using the Fax Utility OS Select Fax SettingsSetting Up Contacts and Contact Groups Setting Up Contacts Using the Product Control Panel Creating a Contact138 Editing or Deleting a Contact Creating a Contact Group 141 Editing or Deleting a Group 143 144 Select Speed Dial/Group Dial List Setting Up Contacts Using the Product Control Panel Setting Up Speed/Group Dial Lists Using the Fax Utility OS 148 Sending Faxes Sending Faxes from the Product Control PanelParent topic Sending Faxes Faxing from the Control Panel Fax Send Settings Setting Options Description Resolution Standard Transmission Report Print on ErrorPhoto Density Auto Direct Send OffSetting Options Description Dialing Fax Numbers from a Connected TelephoneSending a Fax at a Specified Time Sending Faxes Using the Fax Utility Windows 155 Sending Faxes Using the Fax Utility OS Parent topic Sending Faxes157 158 Receiving Faxes Fax ReceptionReceiving Faxes Automatically Receiving Faxes ManuallyReceiving a Fax by Polling 161 Check Cartridge Status Checking Cartridge Status on the LCD ScreenChecking Cartridge Status with Windows 164 165 Checking Cartridge Status with OS Purchase Epson Ink Cartridges Ink Cartridge Part NumbersRemoving and Installing Ink Cartridges Ink color Part number Standard-capacity High-capacity169 170 171 172 Printing with Black Ink and Expended Color Cartridges Printing with Expended Color Cartridges WindowsPrinting with Expended Color Cartridges OS Select On as the Permit temporary black printing setting Conserving Low Black Ink with Windows Print Head Maintenance Checking the Nozzles Using the Product Control PanelPrint Head Nozzle Check 178 Print head is clean Print head needs cleaning Checking the Nozzles Using a Computer Utility Select Nozzle CheckYou see a window like this Click Print 182 Print Head Cleaning Cleaning the Print Head Using the Product Control PanelCleaning the Print Head Using a Computer Utility Select Head Cleaning185 186 Aligning the Print Head Using the Product Control Panel Print Head AlignmentAligning the Print Head Using a Computer Utility Select Print Head AlignmentVertical alignment Cleaning the Paper Path Horizontal alignmentCleaning and Transporting Your Product Cleaning Your Product192 Transporting Your Product Print Head Cleaning Print Head Alignment Solving Problems Checking for Software UpdatesLCD screen message Condition/solution Product Status MessagesRunning a Product Check Resetting Control Panel Defaults Solving Setup Problems Noise After Ink InstallationSoftware Installation Problems Solving Network Problems Product Cannot Connect to a Wireless Router or Access PointParent topic Solving Network Problems Network Software Cannot Find Product on a Network Product Does Not Appear in OS X Printer Window Cannot Print Over a NetworkCannot Scan Over a Network Solving Copying Problems Product Makes Noise, But Nothing CopiesSolving Paper Problems Product Makes Noise When It Sits for a WhilePaper Feeding Problems Paper Jam Problems Inside the Product Document Jams in the Automatic Document Feeder Open the ADF cover Remove any jammed paper Paper Ejection Problems Solving Problems Printing from a Computer Nothing PrintsProduct Icon Does Not Appear in Windows Taskbar Error After Cartridge Replacement Printing is SlowClick the Monitoring Preferences button Solving Page Layout and Content Problems Inverted Image Too Many Copies PrintBlank Pages Print Incorrect Margins on Printout Border Appears on Borderless PrintsIncorrect Characters Print Incorrect Image Size or Position Slanted PrintoutSolving Print Quality Problems White or Dark Lines in PrintoutBlurry or Smeared Printout Faint Printout or Printout Has Gaps Grainy Printout Solving Scanning Problems Incorrect ColorsScanning Software Does Not Operate Correctly Cannot Start Epson ScanSolving Scanned Image Quality Problems Image Consists of a Few Dots Only Line of Dots Appears in All Scanned ImagesStraight Lines in an Image Appear Crooked Auto Exposure Brightness Histogram Adjustment Image is Distorted or BlurryImage Colors are Patchy at the Edges Image is Too DarkBack of Original Image Appears in Scanned Image Ripple Patterns Appear in an ImageScanned Image Colors Do Not Match Original Colors Solving Faxing Problems Scan Area is Not Adjustable in Thumbnail PreviewScanned Image Edges are Cropped Cannot Send or Receive FaxesParent topic Solving Faxing Problems When to Uninstall Your Product Software Uninstalling Product Software WindowsUninstalling Product Software OS Windows 8.x Select Epson Event Manager and click UninstallWhere to Get Help Click UninstallInternet Support Speak to a Support Representative Purchase Supplies and Accessories Technical Specifications Windows System RequirementsScanning Specifications OS X System RequirementsFax Specifications Paper Specifications Printable Area SpecificationsWeight RedialSingle sheets normal printing Single sheets borderless printingInk Cartridge Specifications EnvelopesCartridge life Dimension Specifications Electrical SpecificationsEnvironmental Specifications Interface SpecificationsNetwork Interface Specifications Safety and Approvals Specifications Coordination modesSecurity Protocol United StatesImportant Safety Instructions General Product Safety InstructionsParent topic Notices 246 Ink Cartridge Safety Instructions Wireless Connection Safety Instructions Telephone Equipment Safety InstructionsLCD Screen Safety Instructions FCC Compliance Statement For United States Users250 Software Notice For Canadian UsersParent topic Notices Related tasks GNU GPL 253 Trademarks Copyright NoticeLibTIFF Software Acknowledgment Parent topic Copyright NoticeDefault Delay Times for Power Management for Epson Products Copyright Attribution

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