Epson WF-2630 manual Scanning Software Does Not Operate Correctly, Cannot Start Epson Scan

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Cannot Start Epson Scan

Parent topic: Solving Problems

Scanning Software Does Not Operate Correctly

If your scanning software does not operate correctly, try these solutions:

•Make sure your computer has adequate memory and meets the system requirements for your operating system.

•Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software.

•If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.

Note: With OS X, in addition to scanning with Image Capture, you can download and install Epson Scan scanning software. Epson Scan provides additional image adjustment and photo correction features for enhancing scanned images, and provides an interface for TWAIN-compliant OCR scanning software. To download Epson Scan, visit Epson's driver download site (U.S. downloads or Canadian downloads).

Parent topic: Solving Scanning Problems

Related concepts

When to Uninstall Your Product Software

Related references

Windows System Requirements

OS X System Requirements

Related tasks

Scanning with OS X Using Image Capture

Cannot Start Epson Scan

If you cannot start Epson Scan, try these solutions:

•Make sure your product is turned on and any interface cables are securely connected at both ends.

•Make sure Epson Scan is selected in your scanning program.

•Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart Epson Scan.

•Check the connection setting and test the connection using Epson Scan Settings:

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Contents WF-2630 Users Guide Page Contents Placing Originals on the Product Loading PaperCopying Printing from a ComputerScanning Faxing 118 Replacing Ink Cartridges 162 Adjusting Print Quality 177191 Solving Problems 195Page 245 Technical Specifications 236Page Page WF-2630 Users Guide Using the Control Panel Control Panel Buttons and LightsParent topic Product Basics Redial/Pause button Stop/Reset button Status IconsIcons Description Changing LCD Screen Language Entering Characters on the LCD ScreenTurning Off Control Panel Sounds Adjusting the Screen ContrastProduct Parts Locations Product Parts Top and Front Page Product Parts Inside Changing the Eco Settings Using Eco Mode and Other Power Saving SettingsProduct Parts Back USB port Line port EXT portChanging the Sleep Timer Settings Changing the Power Off Timer Settings Using Epson Email Print Epson Connect Solutions for Smartphones, Tablets, and MoreParent topic Product Basics Related tasks Related topicsUsing the Epson iPrint Mobile App Using Epson Remote PrintUsing Epson Scan to Cloud Parent topic Product Basics Related topics Using AirPrintSelect the Google Cloud Print Services option Click Register Using Google Cloud PrintWi-Fi Infrastructure Mode Setup Wi-Fi NetworkingSelecting Wireless Network Settings From the Control Panel Parent topic Wi-Fi Infrastructure Mode Setup Wi-Fi Direct Mode Setup Access point modePeer-to-peer mode Enabling Wi-Fi Direct Mode Page Using WPS to Connect to a Network Wi-Fi Protected Setup WPSPrinting a Network Status Sheet Changing or Updating Network Connections Accessing the Web Config UtilityConnecting to a New Wi-Fi Router Changing a USB Connection to a Wi-Fi ConnectionDisabling Wi-Fi Features Loading Paper for Documents Loading PaperSlide the edge guide to the left Paper Loading Capacity Parent topic Loading Paper Related referencesPaper type Loading capacity Parent topic Loading Paper Available Epson PapersPaper Type Size Part number Sheet count Borderless Paper Type Compatibility Borderless Paper TypesBorderless Paper Sizes For this paper Select this paper Type or Media Type setting Paper or Media Type SettingsPaper Source Settings Selecting the Paper Settings Control PanelUniversal Print Settings Options Selecting Universal Print SettingsParent topic Selecting Universal Print Settings Placing Originals on the Scanner Glass Placing Originals on the ProductPlacing Originals in the Automatic Document Feeder Page Parent topic Placing Originals on the Product Copying Documents or Photos CopyingCopying Options Paper Size Settings CopyingParent topic Copying Related references Parent topic CopyingPage Printing with Windows Selecting Basic Print Settings WindowsPage Draft Print Quality Options WindowsStandard More SettingsHigh Multi-Page Printing Options WindowsSelecting Additional Layout and Print Options Windows Related tasks Custom Color Correction Options Windows Color ControlsFix Photo Image Options and Additional Settings Windows No Color AdjustmentAdditional Settings Options Rotate 180º Image Options Emphasize TextMirror Image Header/Footer Settings WindowsClick the Main or More Options tab Selecting a Printing Preset WindowsSelect Printer Settings Selecting Extended Settings WindowsEnable Epson Status Monitor Extended Settings WindowsRendering Mode SeparatorPrinting Your Document or Photo Windows Checking Print Status Windows Selecting Default Print Settings Windows Changing the Language of the Printer Software Screens Changing Automatic Update Options Printing with OS Selecting Basic Print Settings OSPage Page Normal Print Quality Options OSFine Print Options OSGrayscale Selecting Page Setup Settings OSManaging Color OS Selecting Print Layout Options OSColor Matching and Color Options OS Selecting Printing Preferences OS Printing Preferences OS Quiet ModePermit temporary black printing High Speed PrintingPrinting Your Document or Photo OS Establish bidirectional communicationChecking Print Status OS Cancelling Printing Using a Product Button OS X 10.6/10.7OS X 10.8/10.9 Starting a Scan Using the Product Control Panel Starting a ScanParent topic Scanning Related topics Related tasks Starting a Scan Using the Epson Scan Icon Changing Default Scan Button SettingsClick Make Job Settings Parent topic Starting a Scan Starting a Scan from a Scanning Program You see an Epson Scan window like this Selecting Epson Scan Settings Selecting the Scan ModeScan Modes Scanning in Office Mode Page Available Document Source Settings Office Mode Related conceptsScanner Glass Auto Detect Selecting a Scan Area Office ModePage Image Preview Guidelines Scan Resolution Guidelines Unsharp Mask Available Image Adjustments Office ModeDescreening Text EnhancementScanning in Professional Mode You see this window 101 Available Image Types Professional Mode Available Document Source Settings Professional ModeSelecting a Scan Area Professional Mode Bit Color103 104 Available Image Adjustments Professional Mode Color Restoration Histogram AdjustmentBacklight Correction Dust RemovalSaturation Selecting a Scan Size Professional ModeColor Balance Color Palette108 109 Image Preview Guidelines Scan Resolution GuidelinesThumbnail preview Normal preview111 Selecting Scan File Settings 113 Optional Settings Overwrite any files with the same name Available Scanned File Types and Optional SettingsFile Formats Bitmap *.bmp Jpeg *.jpgShow this dialog box before next scan Scanning with OS X Using Image CaptureOpen image folder after scanning Show Add Page dialog after scanning116 Image Correction Available Scan Settings OS X Image CaptureFaxing Connecting a Telephone or Answering MachineDSL connection Isdn connection 121 Parent topic Faxing Related tasks Setting Up Fax Features Using the Product Control Panel Setting Up Fax FeaturesParent topic Faxing Selecting Your Country or RegionSelecting the Date and Time Using the Fax Setup Wizard 126 127 Selecting the Line Type Setting the Number of Rings to Answer Basic Settings Fax Selecting Advanced Fax SettingsReceive Settings Fax Setting Options Description Fax Speed Fast33,600bpsMedium14,400bps Slow9,600bpsSecurity Settings Fax Setting Options Description Distinctive Ring AllSingle DoublePrinting Fax Reports Fax Settings ListFax Report Options Fax LogSetting Up Fax Features Using the Fax Utility Windows Select Fax Settings Setting Up Fax Features Using the Fax Utility OSSetting Up Contacts and Contact Groups Creating a Contact Setting Up Contacts Using the Product Control Panel138 Editing or Deleting a Contact Creating a Contact Group 141 Editing or Deleting a Group 143 144 Select Speed Dial/Group Dial List Setting Up Contacts Using the Product Control Panel Setting Up Speed/Group Dial Lists Using the Fax Utility OS 148 Sending Faxes Sending Faxes from the Product Control PanelParent topic Sending Faxes Faxing from the Control Panel Fax Send Settings Transmission Report Print on Error Setting Options Description Resolution StandardPhoto Density Auto Direct Send OffDialing Fax Numbers from a Connected Telephone Setting Options DescriptionSending a Fax at a Specified Time Sending Faxes Using the Fax Utility Windows 155 Parent topic Sending Faxes Sending Faxes Using the Fax Utility OS157 158 Fax Reception Receiving FaxesReceiving Faxes Automatically Receiving Faxes ManuallyReceiving a Fax by Polling 161 Checking Cartridge Status on the LCD Screen Check Cartridge StatusChecking Cartridge Status with Windows 164 165 Checking Cartridge Status with OS Ink Cartridge Part Numbers Purchase Epson Ink CartridgesInk color Part number Standard-capacity High-capacity Removing and Installing Ink Cartridges169 170 171 172 Printing with Expended Color Cartridges Windows Printing with Black Ink and Expended Color CartridgesPrinting with Expended Color Cartridges OS Select On as the Permit temporary black printing setting Conserving Low Black Ink with Windows Print Head Maintenance Checking the Nozzles Using the Product Control PanelPrint Head Nozzle Check 178 Print head is clean Print head needs cleaning Select Nozzle Check Checking the Nozzles Using a Computer UtilityYou see a window like this Click Print 182 Cleaning the Print Head Using the Product Control Panel Print Head CleaningSelect Head Cleaning Cleaning the Print Head Using a Computer Utility185 186 Print Head Alignment Aligning the Print Head Using the Product Control PanelSelect Print Head Alignment Aligning the Print Head Using a Computer UtilityVertical alignment Horizontal alignment Cleaning the Paper PathCleaning Your Product Cleaning and Transporting Your Product192 Transporting Your Product Print Head Cleaning Print Head Alignment Checking for Software Updates Solving ProblemsProduct Status Messages LCD screen message Condition/solutionRunning a Product Check Resetting Control Panel Defaults Solving Setup Problems Noise After Ink InstallationSoftware Installation Problems Product Cannot Connect to a Wireless Router or Access Point Solving Network ProblemsParent topic Solving Network Problems Network Software Cannot Find Product on a Network Cannot Print Over a Network Product Does Not Appear in OS X Printer WindowCannot Scan Over a Network Product Makes Noise, But Nothing Copies Solving Copying ProblemsSolving Paper Problems Product Makes Noise When It Sits for a WhilePaper Feeding Problems Paper Jam Problems Inside the Product Document Jams in the Automatic Document Feeder Open the ADF cover Remove any jammed paper Paper Ejection Problems Nothing Prints Solving Problems Printing from a ComputerProduct Icon Does Not Appear in Windows Taskbar Error After Cartridge Replacement Printing is SlowClick the Monitoring Preferences button Solving Page Layout and Content Problems Inverted Image Too Many Copies PrintBlank Pages Print Border Appears on Borderless Prints Incorrect Margins on PrintoutIncorrect Characters Print Slanted Printout Incorrect Image Size or PositionWhite or Dark Lines in Printout Solving Print Quality ProblemsBlurry or Smeared Printout Faint Printout or Printout Has Gaps Grainy Printout Incorrect Colors Solving Scanning ProblemsCannot Start Epson Scan Scanning Software Does Not Operate CorrectlySolving Scanned Image Quality Problems Image Consists of a Few Dots Only Line of Dots Appears in All Scanned ImagesStraight Lines in an Image Appear Crooked Image is Distorted or Blurry Auto Exposure Brightness Histogram AdjustmentImage Colors are Patchy at the Edges Image is Too DarkBack of Original Image Appears in Scanned Image Ripple Patterns Appear in an ImageScanned Image Colors Do Not Match Original Colors Scan Area is Not Adjustable in Thumbnail Preview Solving Faxing ProblemsScanned Image Edges are Cropped Cannot Send or Receive FaxesParent topic Solving Faxing Problems Uninstalling Product Software Windows When to Uninstall Your Product SoftwareWindows 8.x Select Epson Event Manager and click Uninstall Uninstalling Product Software OSWhere to Get Help Click UninstallInternet Support Speak to a Support Representative Purchase Supplies and Accessories Windows System Requirements Technical SpecificationsOS X System Requirements Scanning SpecificationsFax Specifications Printable Area Specifications Paper SpecificationsWeight RedialSingle sheets borderless printing Single sheets normal printingInk Cartridge Specifications EnvelopesCartridge life Electrical Specifications Dimension SpecificationsEnvironmental Specifications Interface SpecificationsNetwork Interface Specifications Coordination modes Safety and Approvals SpecificationsSecurity Protocol United StatesImportant Safety Instructions General Product Safety InstructionsParent topic Notices 246 Ink Cartridge Safety Instructions Wireless Connection Safety Instructions Telephone Equipment Safety InstructionsLCD Screen Safety Instructions For United States Users FCC Compliance Statement250 Software Notice For Canadian UsersParent topic Notices Related tasks GNU GPL 253 Copyright Notice TrademarksParent topic Copyright Notice LibTIFF Software AcknowledgmentCopyright Attribution Default Delay Times for Power Management for Epson Products

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