Epson WF-2630 manual Parent topic Solving Faxing Problems

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•Make sure Auto Answer mode is turned on to receive faxes automatically. Check your product control panel to see if this mode is turned on.

•Make sure Receive Mode is set to Auto so you can receive faxes automatically.

•Check that the cable connecting your telephone wall jack to your product's LINE port is secure.

•Print a fax connection report using your product control panel or fax software to help diagnose the problem.

•Verify that the telephone wall jack works by connecting a phone to it and testing it.

•If there is no dial tone and you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, change the Line Type setting to PBX. If you still cannot send a fax, turn off the turn off the product's dial tone detection setting. (Turning off the dial tone setting may cause the product to drop the first digit of a fax number.)

•If you connected your product to a DSL phone line, you must connect a DSL filter to the phone jack to enable faxing over the line. Contact your DSL provider for the necessary filter.

•If your telephone line has static, turn off your product's error correction mode fax communication setting and try faxing again.

•Try lowering your product's fax speed setting.

•Make sure the error correction mode (ECM) setting is turned on if you are trying to send or receive a color fax.

•If your telephone line uses call waiting and you have trouble receiving faxes, turn off call waiting to prevent disruption of incoming faxes.

•If you have subscribed to a call forwarding service, the product may not be able to receive faxes. Contact your service provider for assistance.

Note: If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax transmission will work when using VoIP.

If your phone line includes voice mail answering services, calls or faxes may be inadvertently received by your voice mail service.

Parent topic: Solving Faxing Problems

Related tasks

Connecting a Telephone or Answering Machine

Using the Fax Setup Wizard

Selecting the Line Type

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Image 231

Contents WF-2630 Users Guide Page Contents Printing from a Computer Loading PaperPlacing Originals on the Product CopyingScanning Faxing 118 Replacing Ink Cartridges 162 Adjusting Print Quality 177191 Solving Problems 195Page 245 Technical Specifications 236Page Page WF-2630 Users Guide Using the Control Panel Control Panel Buttons and LightsParent topic Product Basics Redial/Pause button Stop/Reset button Status IconsIcons Description Changing LCD Screen Language Entering Characters on the LCD ScreenTurning Off Control Panel Sounds Adjusting the Screen ContrastProduct Parts Locations Product Parts Top and Front Page Product Parts Inside USB port Line port EXT port Using Eco Mode and Other Power Saving SettingsChanging the Eco Settings Product Parts BackChanging the Sleep Timer Settings Changing the Power Off Timer Settings Related topics Epson Connect Solutions for Smartphones, Tablets, and MoreUsing Epson Email Print Parent topic Product Basics Related tasksUsing the Epson iPrint Mobile App Using Epson Remote PrintUsing Epson Scan to Cloud Parent topic Product Basics Related topics Using AirPrintSelect the Google Cloud Print Services option Click Register Using Google Cloud PrintWi-Fi Infrastructure Mode Setup Wi-Fi NetworkingSelecting Wireless Network Settings From the Control Panel Parent topic Wi-Fi Infrastructure Mode Setup Wi-Fi Direct Mode Setup Access point modePeer-to-peer mode Enabling Wi-Fi Direct Mode Page Using WPS to Connect to a Network Wi-Fi Protected Setup WPSPrinting a Network Status Sheet Changing or Updating Network Connections Accessing the Web Config UtilityConnecting to a New Wi-Fi Router Changing a USB Connection to a Wi-Fi ConnectionDisabling Wi-Fi Features Loading Paper for Documents Loading PaperSlide the edge guide to the left Paper Loading Capacity Parent topic Loading Paper Related referencesPaper type Loading capacity Parent topic Loading Paper Available Epson PapersPaper Type Size Part number Sheet count Borderless Paper Type Compatibility Borderless Paper TypesBorderless Paper Sizes For this paper Select this paper Type or Media Type setting Paper or Media Type SettingsPaper Source Settings Selecting the Paper Settings Control PanelUniversal Print Settings Options Selecting Universal Print SettingsParent topic Selecting Universal Print Settings Placing Originals on the Scanner Glass Placing Originals on the ProductPlacing Originals in the Automatic Document Feeder Page Parent topic Placing Originals on the Product Copying Documents or Photos CopyingParent topic Copying Paper Size Settings CopyingCopying Options Parent topic Copying Related referencesPage Printing with Windows Selecting Basic Print Settings WindowsPage Draft Print Quality Options WindowsMulti-Page Printing Options Windows More SettingsStandard HighSelecting Additional Layout and Print Options Windows Related tasks Custom Color Correction Options Windows Color ControlsFix Photo Image Options Emphasize Text No Color AdjustmentImage Options and Additional Settings Windows Additional Settings Options Rotate 180ºMirror Image Header/Footer Settings WindowsClick the Main or More Options tab Selecting a Printing Preset WindowsSelect Printer Settings Selecting Extended Settings WindowsSeparator Extended Settings WindowsEnable Epson Status Monitor Rendering ModePrinting Your Document or Photo Windows Checking Print Status Windows Selecting Default Print Settings Windows Changing the Language of the Printer Software Screens Changing Automatic Update Options Printing with OS Selecting Basic Print Settings OSPage Page Print Options OS Print Quality Options OSNormal FineGrayscale Selecting Page Setup Settings OSManaging Color OS Selecting Print Layout Options OSColor Matching and Color Options OS Selecting Printing Preferences OS High Speed Printing Quiet ModePrinting Preferences OS Permit temporary black printingPrinting Your Document or Photo OS Establish bidirectional communicationChecking Print Status OS Cancelling Printing Using a Product Button OS X 10.6/10.7OS X 10.8/10.9 Starting a Scan Using the Product Control Panel Starting a ScanParent topic Scanning Related topics Related tasks Starting a Scan Using the Epson Scan Icon Changing Default Scan Button SettingsClick Make Job Settings Parent topic Starting a Scan Starting a Scan from a Scanning Program You see an Epson Scan window like this Selecting Epson Scan Settings Selecting the Scan ModeScan Modes Scanning in Office Mode Page Available Document Source Settings Office Mode Related conceptsScanner Glass Auto Detect Selecting a Scan Area Office ModePage Image Preview Guidelines Scan Resolution Guidelines Text Enhancement Available Image Adjustments Office ModeUnsharp Mask DescreeningScanning in Professional Mode You see this window 101 Bit Color Available Document Source Settings Professional ModeAvailable Image Types Professional Mode Selecting a Scan Area Professional Mode103 104 Available Image Adjustments Professional Mode Dust Removal Histogram AdjustmentColor Restoration Backlight CorrectionColor Palette Selecting a Scan Size Professional ModeSaturation Color Balance108 109 Normal preview Scan Resolution GuidelinesImage Preview Guidelines Thumbnail preview111 Selecting Scan File Settings 113 Jpeg *.jpg Available Scanned File Types and Optional SettingsOptional Settings Overwrite any files with the same name File Formats Bitmap *.bmpShow Add Page dialog after scanning Scanning with OS X Using Image CaptureShow this dialog box before next scan Open image folder after scanning116 Image Correction Available Scan Settings OS X Image CaptureFaxing Connecting a Telephone or Answering MachineDSL connection Isdn connection 121 Parent topic Faxing Related tasks Selecting Your Country or Region Setting Up Fax FeaturesSetting Up Fax Features Using the Product Control Panel Parent topic FaxingSelecting the Date and Time Using the Fax Setup Wizard 126 127 Selecting the Line Type Setting the Number of Rings to Answer Basic Settings Fax Selecting Advanced Fax SettingsSlow9,600bps Setting Options Description Fax Speed Fast33,600bpsReceive Settings Fax Medium14,400bpsDouble Setting Options Description Distinctive Ring AllSecurity Settings Fax SingleFax Log Fax Settings ListPrinting Fax Reports Fax Report OptionsSetting Up Fax Features Using the Fax Utility Windows Select Fax Settings Setting Up Fax Features Using the Fax Utility OSSetting Up Contacts and Contact Groups Creating a Contact Setting Up Contacts Using the Product Control Panel138 Editing or Deleting a Contact Creating a Contact Group 141 Editing or Deleting a Group 143 144 Select Speed Dial/Group Dial List Setting Up Contacts Using the Product Control Panel Setting Up Speed/Group Dial Lists Using the Fax Utility OS 148 Sending Faxes Sending Faxes from the Product Control PanelParent topic Sending Faxes Faxing from the Control Panel Fax Send Settings Direct Send Off Setting Options Description Resolution StandardTransmission Report Print on Error Photo Density AutoDialing Fax Numbers from a Connected Telephone Setting Options DescriptionSending a Fax at a Specified Time Sending Faxes Using the Fax Utility Windows 155 Parent topic Sending Faxes Sending Faxes Using the Fax Utility OS157 158 Fax Reception Receiving FaxesReceiving Faxes Automatically Receiving Faxes ManuallyReceiving a Fax by Polling 161 Checking Cartridge Status on the LCD Screen Check Cartridge StatusChecking Cartridge Status with Windows 164 165 Checking Cartridge Status with OS Ink Cartridge Part Numbers Purchase Epson Ink CartridgesInk color Part number Standard-capacity High-capacity Removing and Installing Ink Cartridges169 170 171 172 Printing with Expended Color Cartridges Windows Printing with Black Ink and Expended Color CartridgesPrinting with Expended Color Cartridges OS Select On as the Permit temporary black printing setting Conserving Low Black Ink with Windows Print Head Maintenance Checking the Nozzles Using the Product Control PanelPrint Head Nozzle Check 178 Print head is clean Print head needs cleaning Select Nozzle Check Checking the Nozzles Using a Computer UtilityYou see a window like this Click Print 182 Cleaning the Print Head Using the Product Control Panel Print Head CleaningSelect Head Cleaning Cleaning the Print Head Using a Computer Utility185 186 Print Head Alignment Aligning the Print Head Using the Product Control PanelSelect Print Head Alignment Aligning the Print Head Using a Computer UtilityVertical alignment Horizontal alignment Cleaning the Paper PathCleaning Your Product Cleaning and Transporting Your Product192 Transporting Your Product Print Head Cleaning Print Head Alignment Checking for Software Updates Solving ProblemsProduct Status Messages LCD screen message Condition/solutionRunning a Product Check Resetting Control Panel Defaults Solving Setup Problems Noise After Ink InstallationSoftware Installation Problems Product Cannot Connect to a Wireless Router or Access Point Solving Network ProblemsParent topic Solving Network Problems Network Software Cannot Find Product on a Network Cannot Print Over a Network Product Does Not Appear in OS X Printer WindowCannot Scan Over a Network Product Makes Noise, But Nothing Copies Solving Copying ProblemsSolving Paper Problems Product Makes Noise When It Sits for a WhilePaper Feeding Problems Paper Jam Problems Inside the Product Document Jams in the Automatic Document Feeder Open the ADF cover Remove any jammed paper Paper Ejection Problems Nothing Prints Solving Problems Printing from a ComputerProduct Icon Does Not Appear in Windows Taskbar Error After Cartridge Replacement Printing is SlowClick the Monitoring Preferences button Solving Page Layout and Content Problems Inverted Image Too Many Copies PrintBlank Pages Print Border Appears on Borderless Prints Incorrect Margins on PrintoutIncorrect Characters Print Slanted Printout Incorrect Image Size or PositionWhite or Dark Lines in Printout Solving Print Quality ProblemsBlurry or Smeared Printout Faint Printout or Printout Has Gaps Grainy Printout Incorrect Colors Solving Scanning ProblemsCannot Start Epson Scan Scanning Software Does Not Operate CorrectlySolving Scanned Image Quality Problems Image Consists of a Few Dots Only Line of Dots Appears in All Scanned ImagesStraight Lines in an Image Appear Crooked Image is Too Dark Auto Exposure Brightness Histogram AdjustmentImage is Distorted or Blurry Image Colors are Patchy at the EdgesBack of Original Image Appears in Scanned Image Ripple Patterns Appear in an ImageScanned Image Colors Do Not Match Original Colors Cannot Send or Receive Faxes Solving Faxing ProblemsScan Area is Not Adjustable in Thumbnail Preview Scanned Image Edges are CroppedParent topic Solving Faxing Problems Uninstalling Product Software Windows When to Uninstall Your Product SoftwareWindows 8.x Select Epson Event Manager and click Uninstall Uninstalling Product Software OSWhere to Get Help Click UninstallInternet Support Speak to a Support Representative Purchase Supplies and Accessories Windows System Requirements Technical SpecificationsOS X System Requirements Scanning SpecificationsFax Specifications Redial Paper SpecificationsPrintable Area Specifications WeightSingle sheets borderless printing Single sheets normal printingInk Cartridge Specifications EnvelopesCartridge life Electrical Specifications Dimension SpecificationsEnvironmental Specifications Interface SpecificationsNetwork Interface Specifications United States Safety and Approvals SpecificationsCoordination modes Security ProtocolImportant Safety Instructions General Product Safety InstructionsParent topic Notices 246 Ink Cartridge Safety Instructions Wireless Connection Safety Instructions Telephone Equipment Safety InstructionsLCD Screen Safety Instructions For United States Users FCC Compliance Statement250 Software Notice For Canadian UsersParent topic Notices Related tasks GNU GPL 253 Copyright Notice TrademarksParent topic Copyright Notice LibTIFF Software AcknowledgmentCopyright Attribution Default Delay Times for Power Management for Epson Products

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