Epson HC3020, 3020E manual Where to Get Help, Internet Support Speak to a Support Representative

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Where to Get Help

Internet Support

Epson provides technical assistance 24 hours a day at epson.com/support (U.S.) or epson.ca/support (Canada). Here you can access troubleshooting information, download product documentation, and receive technical advice through email.

Speak to a Support Representative

To use the Epson PrivateLine Support service, call (800) 637-7661. This is the fastest way of speaking to a live representative, and it’s free. This service is available 6 AM to 6 PM, Pacific Time, Monday through Friday, for the duration of your warranty period.

You may also speak with a projector support specialist by dialing (562) 276-4394(US) or

(905)709-3839(Canada), 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM, Pacific Time, Saturday.

Days and hours of support are subject to change without notice. Toll or long distance charges may apply.

Before you call, please have the following information ready:

■Product name (PowerLite Home Cinema 3020 or PowerLite Home Cinema 3020e)

■Product serial number (located on the bottom of the projector or in the projector’s Info menu)

■Computer configuration, if you’re connected to a computer

■Description of the problem

Purchase Supplies and Accessories

You can purchase screens, carrying cases, or other accessories from an authorized Epson reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). To purchase online, visit www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian sales).

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Contents User’s Guide PowerLite Home Cinema 3020/3020e Home Theater ProjectorContents Making Detailed Adjustments Using Hdmi Link Specifications Introduction Front Projector PartsBack Projector Control Panel Bottom3D Format button Memory button Blank button Remote Control PowerLite Home CinemaRemote Control PowerLite Home Cinema 3020e WirelessHD Transmitter PowerLite Home Cinema 3020e Front Registration and Warranty Optional AccessoriesUsing This Manual Choose a Location Setting Up the ProjectorAspect ratio Aspect ratio Installing the Projector Following illustrations show the dimensions of the projector Connecting Video and Computer Equipment Connecting the CablesPort name Video equipment connection Computer connection Setting Up the Projector Making Other Connections Charging the 3D Glasses Installing Batteries in the Remote ControlSetting Up the Projector Turning On the Projector Turning the Projector On and OffTurning Off the Projector Selecting the Image SourcePositioning the Image Adjustable feet Focusing and Zooming Making Basic AdjustmentsChoosing the Aspect Ratio Viewing 3D images Light state Status Projecting in Split Screen mode Making Basic Adjustments Starting a Slideshow Choosing Slideshow Options Setting Options DescriptionChoosing the Color Mode Advanced Color Adjustments Adjusting the Gamma Setting Locking the Projector Adjusting RgbcmyMaking Basic Adjustments Using the Menu System Making Detailed AdjustmentsChanging How the Menus Display Input Brightness Settings Adjusting the Picture QualitySetup Level Sharpness and Picture Quality Settings Color Settings RGB 3D Display 3D SetupInverse 3D Glasses Adjustments for Computer ImagesDevice Connections WirelessHD Settings PowerLite Home Cinema 3020e onlyScreen Size Split Screen SetupCreating Memory Settings Selecting Memory Settings and Resetting the ProjectorSelecting Memory Settings Deleting Saved Memory Settings Renaming Memory SettingsResetting the Projector Image Sizing Customizing Projector FeaturesScreen Options Other Setup OptionsDirect Power On Control Panel Lock Placing the WirelessHD Transmitter Using WirelessHDConnecting the WirelessHD Transmitter Switching WirelessHD Sources Viewing WirelessHD ContentUsing WirelessHD Using Picture-in-Picture Using WirelessHD Setting Up Hdmi Link Using Hdmi LinkChanging Hdmi Link Settings Cleaning the Lens MaintenanceCleaning the Projector Case Cleaning the 3D GlassesCleaning and Replacing the Air Filter Maintenance Replacing the Lamp Maintenance Maintenance Checking the Projector Status Resetting the Lamp Usage TimerTransporting the Projector Storing the ProjectorWhat To Do When the Lights Come On or Flash Problem SolvingLights indicating a problem You cannot turn on the projector Solving Picture ProblemsYou’re using a computer and no picture appears on the screen Picture is upside-down or reversed Picture is blurry Projector doesn’t respond to remote control commands Solving Remote Control ProblemsSolving WirelessHD Problems PowerLite Home Cinema 3020e Only Internet Support Speak to a Support Representative Where to Get HelpGeneral SpecificationsLamp WirelessHD Transmitter Home Cinema 3020e only Remote ControlDimensions Electrical SafetyEnvironmental Component video Compatible Video FormatsHdmi 3D Format ESC/VP21 Command CodesImportant Safety Information Page For United States Users FCC Compliance StatementFor Canadian Users Copyright NoticeTrademarks