Trouble- shooting

The printer doesn’t work at all.

The on-line LED or on/cancel LED light is flashing.

Symptoms: nothing happens or an error message comes up in the Windows application program.

■Make sure that the power cord is plugged in securely on both ends and that the printer is turned ON. Confirm power is applied by pressing the power switch on the rear panel of the printer. Also, be sure the printer is on-line. The green LED below both the on/cancel and the on-line buttons should be illuminated.

■Make certain that the printer cable is securely connected. An error message in the software application telling you that the printer is not responding is usually due to a missing or defective parallel interface cable.

■The top covers are not securely latched shut.

■If your computer seems to raster the image and send it to the printer, but the printer does not react at all, you may be in need of more hard disk space for the size of your image. You should have enough space on your hard disk for double the size of the file you are trying to print.

Symptoms: LED blinking could mean one of several errors.

■If the on-line LED is flashing, this indicates a recoverable printing error. Check that cards, ribbon and overlaminate (if applicable) are installed in the printer. Replace media as required. Check that cards are pushed all the way into the printer and that the ribbon and/or overlaminate is installed properly. Also, check for an initial ribbon or card jam as the print process begins (see Section 8 for instructions on clearing a jam). Once media is installed properly, press the on-line button to resume your print.

■If encoding magnetic information onto a card while printing, a flashing on-line LED can also indicate a magnetic mis-verify. If magnetic information is not encoded properly or encoded onto a bad magnetic stripe, the printer is unable to verify the magnetic data. When this happens, the on-line LED will begin flashing once the card has finished printing. Press the on-line button to resume printer operation. Chances are, the magnetic stripe is not faulty and the card simply needs to be re-encoded. Select the Mag Encode Only option (see Section 7-C) from the driver and run the card back through the printer.

■If the on/cancel LED is flashing, this indicates an unrecoverable printing error. Such errors can include a card or ribbon jam occurring after the first print pass or a data transmission error. Press the on/cancel button to clear the printer buffer, clear any media jams according to the instructions in Section 8, and restart your print job.

If you have difficulty operating your Color ID Card Printer, the troubleshooting suggestions below should, in most cases, solve the problem. If you still have difficulty after trying these suggestions, refer to the insert in this manual for technical support information.