User Assignments |
Group Memberships section
Understanding the Group Assignments
The Group Assignments lets you define call handling for groups of users. Groups should contain at least two members. If you create a new group containing fewer than two members, Installation Manager displays a warning dialog and will write an error notice to the installation log during a compile. You can create five types of group assignments:
•Hunt Group - Circular: An incoming call proceeds through a group of up to 100 stations until it reaches a
•Hunt Group - Pilot: Incoming calls to the pilot number begin the hunting sequence. Calls to busy stations, other than the pilot number, receive a busy tone. The secretary station is optional. If it exists, the call will be directed to the secretary station if all the stations in a hunt group are busy.
•UCD Group: Incoming calls are distributed to a group of up to 100 stations. Calls are distributed to idle stations in a circular pattern, in the order in which they arrive.
•Pickup Group: A group of stations with the ability to pick up calls made to any other member of the group.
•Secretary: A user can be defined as a secretary allowing that user to be used by the group assignment. A secretary can be assigned to multiple groups (multiple secretary feature), but not as a member of the Pilot or Circular Hunt groups.
Figure 8-20 Edit User - Group Memberships
Pickup field
In the event a member is already assigned to a hunt or pickup group, selecting a different template from the list will have the effect of removing them from the prior hunt/pickup group and adding them to the new one (only allowed in the case that the new hunt/pickup group is not already full). In the case where the new hunt/pickup group is full already, the user will be prompted to either edit the newly selected pickup group to make room for this member, or add a new pickup group template. See Figure
MA4000 Installation Manager User Guide - Revision 7