Lexmark S310 manual Print job does not print or is missing pages, Printer is printing blank pages

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Troubleshooting

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CHECK THE USB CONNECTION

1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.

2Firmly plug the square end of the USB cable into the back of the printer.

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with .

Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port.

RECONNECT THE PRINTER POWER SUPPLY

1Turn off the printer.

Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer.

2Unplug the power cord from the wall outlet, and then pull out the power cord from the power supply.

3After one minute, reconnect the power cord into the power supply, and then plug the power cord into the wall outlet.

4Turn on the printer.

Print job does not print or is missing pages

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY

1Turn the printer on, and then open the printer.

2Make sure the cartridges are inserted correctly.

The cartridges should click firmly into the matching color slot of the printhead.

3Close the printer.

SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB

Note: This solution applies to Macintosh users only.

1With a document open, choose File > Print.

2From the printer pop-up menu, choose your printer, and then click Print.

If your printer does not appear in the Printer list, then choose Add Printer. From the list of printers in the Default tab, select your printer, and then click Add.

If your printer does not appear in the list, then try either of the following:

•For a USB-connected printer, remove and then reconnect the USB cable.

•For a printer that is wirelessly connected, see the Wireless troubleshooting section.

MAKE SURE THE PRINT JOB IS NOT PAUSED

MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER

RECONNECT THE PRINTER POWER SUPPLY

1Turn off the printer.

Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer.

2Unplug the power cord from the wall outlet, and then pull out the power cord from the power supply.

3After one minute, reconnect the power cord into the power supply, and then plug the power cord into the wall outlet.

4Turn on the printer.

REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER

CHECK THE USB CONNECTION

1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.

2Firmly plug the square end of the USB cable into the back of the printer.

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with .

Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port.

REMOVE AND REINSTALL THE PRINTER SOFTWARE

Printer is printing blank pages

Blank pages may be caused by improperly installed ink cartridges.

REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD

1Reinstall the ink cartridges, see “Replacing ink cartridges” on page 14 for more information.

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Contents S310 Series Quick Reference Guide OctoberImportant safety information Contents Finding information about the printer Minimizing your printers environmental impactPrinter features Setting up the printerPrinter models Page Page Yes Set the time, and then press OK Page Understanding the parts of the printer UseUsing the printer control panel Using flash drives Using a flash drive with the printerSupported file types Ordering and replacing ink cartridges Ordering ink cartridgesReplacing ink cartridges Setup OK Maintenance OK Align Printer OK Maintaining ink cartridgesAligning the printhead Cleaning the printhead nozzles Using the Windows printer software Using the printer softwareInstalling the printer software Software installed during printer installationUsing the Macintosh printer software Launching the Print dialogLaunching an application Accessing Web links Printing a document Click Properties, Preferences, Options, or SetupPrinting Printing on both sides of the paper duplexing automaticallyPrinting photos from a flash drive Canceling print jobsWhat is LexPrint? Printing from a mobile deviceMaking copies CopyingTips for copying Making a two‑sided duplex copy automaticallyCanceling copy jobs Tips for scanning Scanning directly to e‑mail using the printer softwareScanning Scanning to a local computerCanceling scan jobs Sending e-mail Canceling an e‑mailSetting up the e-mail function Tips for e‑mailingWireless networking Installing the printer on a wireless networkWhat is Wi‑Fi Protected Setup? Configuring Wi‑Fi Protected Setup manually USE the Push Button Configuration PBC MethodSetup troubleshooting TroubleshootingIf Troubleshooting does not solve your problem Before you troubleshootPrint job does not print or is missing pages Printer is printing blank pagesCannot delete documents from the print queue Cannot print through USBPrinter is busy or does not respond Printing a network setup Wireless network troubleshootingWireless troubleshooting checklist Cannot print over wireless networkMove the Computer AND/OR Printer Closer to the Access Point Make Sure Demo Mode is Turned OFFMove Your Access Point Away from Other Electronic Devices Check the Wireless Signal QualityClick Advanced or Configure Mac OS X version 10.5 or laterMac OS X version 10.4 or earlier Make Sure the Wireless Port is Selected Make Sure Bidirectional Communication is EnabledLocating the printer IP address Edition notice TrademarksLexmark International, Inc All rights reserved Index
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