Lexmark S310 manual Locating the printer IP address, Make Sure the Wireless Port is Selected

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Troubleshooting

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Locating the printer IP address

•From the printer, print a network setup page. In the TCP/IP section, look for Address.

•View the printer settings.

From the printer control panel, navigate to:

> Setup > OK > Network Setup > OK > Wireless 802.11 b/g/n > OK > Network Connection Setup > OK > TCP/IP > OK > IP Address > OK

If the printer or the laptop does not have an IP address, or if either has an address of 169.254.x.y (where x and y are any two numbers between 0 and 255), then do the following:

1Turn off the device that does not have a valid IP address (the laptop, the printer, or both).

2Turn on the device, and then check the IP addresses again.

If the printer or the laptop still does not receive a valid IP address, then there is a problem with your wireless network. Try the following:

•Make sure your access point (wireless router) is turned on and is working.

•Remove any objects that could be blocking the signal.

•Temporarily turn off any unnecessary wireless devices on your network and pause any

network‑intensive activities, like large file transfers or network games. If the network is too busy, then it is possible that the printer is not receiving the IP address within the allowed time.

•Make sure your DHCP server, which may also be your wireless router, is working and is configured to assign IP addresses. If you are not sure how to do this, then refer to the manual that came with your wireless router.

If the printer and computer have valid IP addresses and the network is operating correctly, then continue troubleshooting.

MAKE SURE THE WIRELESS PORT IS SELECTED

Note: This solution applies to Windows users only.

1Click , or click Start and then click Run.

2In the Start Search or Run box, type control printers.

3Press Enter, or click OK.

4Right‑click the printer, and then select Properties or Printer properties from the menu.

5Click the Ports tab, and then locate the selected port.

The selected port has a check mark beside it in the Port column.

6If the Description column of the selected port indicates that it is a USB port, then scroll through the list and select the port with Printer Port in the Description column. Check the printer model in the Printer column to make sure you select the right printer port.

7Click OK, and then try to print again.

MAKE SURE BIDIRECTIONAL COMMUNICATION IS ENABLED

Note: This solution applies to Windows users only.

1Click , or click Start and then click Run.

2In the Start Search or Run box, type control printers.

3Press Enter, or click OK.

4Right‑click the printer, and then select Properties or Printer properties from the menu.

5Click the Ports tab.

6Click the box next to Enable bidirectional support if it is not already checked.

7Click Apply > OK, and then try to print again.

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Contents October S310 Series Quick Reference GuideImportant safety information Contents Minimizing your printers environmental impact Finding information about the printerPrinter models Printer featuresSetting up the printer Page Page Yes Set the time, and then press OK Page Use Understanding the parts of the printerUsing the printer control panel Supported file types Using flash drivesUsing a flash drive with the printer Replacing ink cartridges Ordering and replacing ink cartridgesOrdering ink cartridges Aligning the printhead Setup OK Maintenance OK Align Printer OKMaintaining ink cartridges Cleaning the printhead nozzles Software installed during printer installation Using the printer softwareInstalling the printer software Using the Windows printer softwareLaunching an application Using the Macintosh printer softwareLaunching the Print dialog Accessing Web links Printing on both sides of the paper duplexing automatically Click Properties, Preferences, Options, or SetupPrinting Printing a documentPrinting from a mobile device Canceling print jobsWhat is LexPrint? Printing photos from a flash driveMaking a two‑sided duplex copy automatically CopyingTips for copying Making copiesCanceling copy jobs Scanning to a local computer Scanning directly to e‑mail using the printer softwareScanning Tips for scanningCanceling scan jobs Tips for e‑mailing Canceling an e‑mailSetting up the e-mail function Sending e-mailWhat is Wi‑Fi Protected Setup? Wireless networkingInstalling the printer on a wireless network USE the Push Button Configuration PBC Method Configuring Wi‑Fi Protected Setup manuallyBefore you troubleshoot TroubleshootingIf Troubleshooting does not solve your problem Setup troubleshootingPrinter is printing blank pages Print job does not print or is missing pagesPrinter is busy or does not respond Cannot delete documents from the print queueCannot print through USB Cannot print over wireless network Wireless network troubleshootingWireless troubleshooting checklist Printing a network setupCheck the Wireless Signal Quality Make Sure Demo Mode is Turned OFFMove Your Access Point Away from Other Electronic Devices Move the Computer AND/OR Printer Closer to the Access PointMac OS X version 10.4 or earlier Click Advanced or ConfigureMac OS X version 10.5 or later Locating the printer IP address Make Sure the Wireless Port is SelectedMake Sure Bidirectional Communication is Enabled Lexmark International, Inc All rights reserved Edition noticeTrademarks Index
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