Lexmark S310 manual Cannot delete documents from the print queue, Cannot print through USB

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Troubleshooting

 

 

 

31

If the cartridges do not seem to fit, then make sure the printhead is properly seated, and then try

Cannot delete documents from the print queue

installing the cartridges again.

 

 

If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the

2 Load plain, unmarked paper.

 

 

 

 

computer and printer may not be communicating.

 

 

 

3 From the printer control panel, navigate to:

 

 

RESTART THE COMPUTER AND TRY AGAIN

> Setup > OK > Maintenance > OK

 

 

4 Press the up or down arrow button to scroll to Deep Clean Printhead, and then press OK .

REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER

A cleaning page prints.

 

 

 

 

5 Load plain, unmarked paper.

 

 

Cannot print through USB

 

6 From the Maintenance menu screen, press the up or down arrow button to scroll to Align

 

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the

Printer, and then press OK .

 

 

 

 

following:

 

An alignment page prints.

 

 

CHECK THE USB CONNECTION

 

Note: Do not remove the alignment page until printing is finished.

 

 

 

 

 

 

 

 

 

 

1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.

Printer is busy or does not respond

 

 

2 Firmly plug the square end of the USB cable into the back of the printer.

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the

3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.

following:

 

 

The USB port is marked with

.

 

 

 

MAKE SURE THE PRINTER IS NOT IN SLEEP MODE

 

 

Note: If you continue to have problems, then try another USB port on the computer. You may have

 

 

 

connected to a defective port.

 

If the power light is blinking on and off slowly, then the printer is in Sleep mode. Press

to wake up

MAKE SURE THE USB PORT IS ENABLED IN WINDOWS

the printer.

 

 

If the printer will not come out of Sleep mode, then reset the power:

 

 

1 Click , or click Start and then click Run.

1 Unplug the power cord from the wall outlet, and then wait 10 seconds.

 

 

2 In the Start Search or Run box, type devmgmt.msc.

2 Insert the power cord into the wall outlet, and then turn on the printer.

 

 

3 Press Enter, or click OK.

 

 

 

 

 

If this problem persists, then check our Web site for updates for your printer software or firmware.

The Device Manager opens.

 

 

 

 

 

RECONNECT THE PRINTER POWER SUPPLY

 

 

4 Click the plus sign (+) beside Universal Serial Bus controllers.

 

 

If USB Host Controller and USB Root Hub are listed, then the USB port is enabled.

1 Turn off the printer.

 

 

 

 

For more information, see the computer documentation.

 

 

 

Note: Make sure the printer is not in Sleep mode. Press and hold

for three seconds to turn off

REMOVE AND REINSTALL THE PRINTER SOFTWARE

the printer.

 

 

2Unplug the power cord from the wall outlet, and then pull out the power cord from the power supply.

3After one minute, reconnect the power cord into the power supply, and then plug the power cord into the wall outlet.

4Turn on the printer.

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Contents October S310 Series Quick Reference GuideImportant safety information Contents Minimizing your printers environmental impact Finding information about the printerSetting up the printer Printer featuresPrinter models Page Page Yes Set the time, and then press OK Page Use Understanding the parts of the printerUsing the printer control panel Using a flash drive with the printer Using flash drivesSupported file types Ordering ink cartridges Ordering and replacing ink cartridgesReplacing ink cartridges Maintaining ink cartridges Setup OK Maintenance OK Align Printer OKAligning the printhead Cleaning the printhead nozzles Software installed during printer installation Using the printer softwareInstalling the printer software Using the Windows printer softwareLaunching the Print dialog Using the Macintosh printer softwareLaunching an application Accessing Web links Printing on both sides of the paper duplexing automatically Click Properties, Preferences, Options, or SetupPrinting Printing a documentPrinting from a mobile device Canceling print jobsWhat is LexPrint? Printing photos from a flash driveMaking a two‑sided duplex copy automatically CopyingTips for copying Making copiesCanceling copy jobs Scanning to a local computer Scanning directly to e‑mail using the printer softwareScanning Tips for scanningCanceling scan jobs Tips for e‑mailing Canceling an e‑mailSetting up the e-mail function Sending e-mailInstalling the printer on a wireless network Wireless networkingWhat is Wi‑Fi Protected Setup? USE the Push Button Configuration PBC Method Configuring Wi‑Fi Protected Setup manuallyBefore you troubleshoot TroubleshootingIf Troubleshooting does not solve your problem Setup troubleshootingPrinter is printing blank pages Print job does not print or is missing pagesCannot print through USB Cannot delete documents from the print queuePrinter is busy or does not respond Cannot print over wireless network Wireless network troubleshootingWireless troubleshooting checklist Printing a network setupCheck the Wireless Signal Quality Make Sure Demo Mode is Turned OFFMove Your Access Point Away from Other Electronic Devices Move the Computer AND/OR Printer Closer to the Access PointMac OS X version 10.5 or later Click Advanced or ConfigureMac OS X version 10.4 or earlier Make Sure Bidirectional Communication is Enabled Make Sure the Wireless Port is SelectedLocating the printer IP address Trademarks Edition noticeLexmark International, Inc All rights reserved Index
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